Capito

Capito Enterprise Cloud Printing Service (Uniprint)

Capito’s Enterprise cloud based all-client service with Uniprint promotes reliable and fast printing, no matter where you are working across the Cloud. Users are able to enjoy efficient cloud printing through their mobile devices, with the ability to print seamlessly over RDP, PCoIP, Extreme Blast or ICA.

Features

  • Simple to Manage and Easy to Deploy
  • Our Cloud Service can be leveraged across all printer vendors
  • Enables anywhere, any time, any device printing
  • Printing from the cloud works for any operating system
  • Print jobs are compressed into significantly smaller PDF files
  • Secure pull printing reduces document security breaches and enhances compliance
  • Minimises printer management
  • PDF based Universal Printer Driver platform
  • Streamlines and improves printing reliability
  • Record what was printed, when, and by whom

Benefits

  • Resulting in faster transmission of data and printing
  • Simplified printer management, reduced help desk calls
  • Secure pull printing enhances operational efficiency and reduces expenses
  • Improves print security, reduces bandwidth consumption
  • vPad works with existing RFID smart cards/key fobs
  • Users can tap and print securely and on demand
  • Fast and reliable printing across computing platforms
  • Less troubleshooting and support needed
  • No need to install and manage multiple printer drivers
  • Software upgrades are automatic, and in real time.

Pricing

£11.48 to £20.74 per person per year

  • Education pricing available

Service documents

G-Cloud 11

698033710323358

Capito

Andrew Cruickshank

01506 460 300

DigitalMarketplace@capito.co.uk

Planning

Planning
Planning service Yes
How the planning service works Print Solutions Introduction
Capito utilises UniPrint Infinity software in conjunction with leading printer hardware to optimise printing within any user environment. As more workloads are migrated to ever more complicated environments to cope with the demands of how users are now consuming IT services and working. UniPrint delivers a uniform approach to printing that is abstract from the printer hardware. This means that driver language conversion, application incompatibility on devices and the management and accessibility to run these is contained to a single product and management console for all locations, whilst being compressed and encrypted to maintain uptime for every user and not trading security to do so.
Planning service works with specific services Yes
Hosting or software services the planning service works with Uniprint Cloud Printing Services

Training

Training
Training service provided Yes
How the training service works Capito provides a choice of training ranging from:
• One to one remote training
• Onsite classroom-based training
• Knowledge transfer and documentation handover
Training is tied to specific services Yes
Services the training service works with UniPrint Cloud Printing Services

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works As more and more organisations utilise the benefits of a cloud methodology, people are still associating printing with hardware, UniPrints digital first focus allows the print process to remain future proof as cloud and digital transformation of workflows are adopted. UniPrint technology is driven by; innovation of its digital first methodology, value to customer based on high return on investment, printer vendor neutrality allowing a diverse print network, end to end encryption through the UniPrint architecture and UniPrints dedication to creating a uniform rich user experience.
Setup or migration service is for specific cloud services Yes
List of supported services UniPrint Cloud Printing Services

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works UniPrint Cloud Printing Services 24/7 Service Desk

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support response times

Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue.
User can manage status and priority of support tickets

Yes
Online ticketing support accessibility

WCAG 2.1 AA or EN 301 549
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing TBC
Support levels Our support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice. Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers. Capito has a unique account management structure that consists of: • Business Development Manager • Account Manager • Internal Account Manager • Pre-Sales • Sales Support • Bid Management • Service Deliver Manager The Capito structure allows for good management, with no single point of failure and frequent customer contact

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold UniPrint Cloud Printing Services

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £11.48 to £20.74 per person per year
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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