G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with Methods Analytics Ltd are still valid.
Methods Analytics Ltd

Online Survey, Audit and Data collection platform

Fully configurable online Survey, Audit and Data collection platform for use by organisations looking to benchmark and collect multiple data types across a broad, access-controlled user base. The platform transforms multiple datasources into bespoke dashboards, reports and data extracts that include statistical methodologies for analysis, charting, drill-down and alerting.

Features

  • Secure data collection
  • Fully configurable
  • Can collect data across organisational teams, services and locations
  • A comprehensive end-to-end information system
  • Easy to access web based solutions
  • Data visualisations, data export, bespoke dashboards
  • Application of statistical methodologies to your data
  • Enhanced reporting solution for the creation of custom reports
  • Online user guide and training
  • Fully managed infrastructure and security implementation with customisable maintenance

Benefits

  • Secure survey tool to replace MSExcel, Access, Sharepoint data collection
  • Collects many types of data
  • Reduces complexity of configuration, user setup of data collection
  • Aids collaboration
  • A platform for sustainable future development
  • Workflow Automation and notifications
  • Provides information for strategic planning

Pricing

£400 to £1,750 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DOS_analytics@methods.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

6 9 7 5 7 2 3 8 7 1 5 7 0 7 3

Contact

Methods Analytics Ltd Bid Team
Telephone: 020 7240 1121
Email: DOS_analytics@methods.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
None
System requirements
  • Active internet connection
  • Current internet browsers i.e Internet Explorer 9 plus, Chrome, Safari

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA agreed with client
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Support is included in contract agreement. Please refer to SFIA rate card for support levels and complexity response times, these will be built in to the specification development of the required service as client preference. Each account manager provides technical and cloud support with further back-up in house.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On site training; online training and documentation available
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data export is available at all times. Custom handover packages are available for contract termination
End-of-contract process
Data is available to download throughout the contract term. At contract end purchasable termination packages are available

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
UI
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The platform allows users to setup organisation structure, teams, service lines and locations and then configure the questions that need answering by users in those teams through an intuitive front-end. Admins are able to configure different types of data for collection, including;
• Numerical
• Yes/No
• Text strings
• Multiple choice
• Dropdowns
• Risk and issue logs
• Document submission
Customisation is also available for design and branding as well as bespoke development

Scaling

Independence of resources
Native demand management and load balancing within AWS

Analytics

Service usage metrics
Yes
Metrics types
User logins
Login counts
User actions log
Uptime
A further range of metrics related to data collection response rates.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All data is exported through the front end UI in a range of formats. All data exports are audited for use by administrators.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.5% service credits as refund
Approach to resilience
Available on request
Outage reporting
Email alerts and website notification messages

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We restrict access via username and password and roles based security. User access is controlled by organisational administrators at various levels within the system
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
23/02/2016
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Certificate
  • ISO 14001
  • ISO 9001
  • ICO DPA

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
NHS IG Toolkit 100%

Security policies documented internally, available at request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes to our Redcentric data-centre raised through System Change Requests requiring Technical and Management approval and logged during the approval and implementation process.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Annual Infrastructure penetration testing, regular port scanning assessment. Internal assessments on our Microsoft Windows server using Microsoft Baseline Security Advizor tool.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Redcentric managed server monitoring, CloudFlare, AWS CloudWatch
Incident management type
Supplier-defined controls
Incident management approach
We use IG Toolkit Incident Reporting Tool to report level 2 IG SIRIs6 to the DH, ICO regulators.

All Incidents are reported to Methods Security Controller and Methods Analytics Operations Manager which are entered in a security incident register. They are investigated to determine:
A) Impact of the incident; loss of confidentiality, integrity/ availability.
B) Recovery, disciplinary/ other action required.
C) Action that needs to be undertaken to prevent or reduce the potential for recurrence of the same incident
D) Change to any processes that may be required.

Incidents reviewed every 6 months to ensure the risk register remains valid

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£400 to £1,750 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DOS_analytics@methods.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.