Methods Analytics Ltd

Online Survey, Audit and Data collection platform

Fully configurable online Survey, Audit and Data collection platform for use by organisations looking to benchmark and collect multiple data types across a broad, access-controlled user base. The platform transforms multiple datasources into bespoke dashboards, reports and data extracts that include statistical methodologies for analysis, charting, drill-down and alerting.

Features

  • Secure data collection
  • Fully configurable
  • Can collect data across organisational teams, services and locations
  • A comprehensive end-to-end information system
  • Easy to access web based solutions
  • Data visualisations, data export, bespoke dashboards
  • Application of statistical methodologies to your data
  • Enhanced reporting solution for the creation of custom reports
  • Online user guide and training
  • Fully managed infrastructure and security implementation with customisable maintenance

Benefits

  • Secure survey tool to replace MSExcel, Access, Sharepoint data collection
  • Collects many types of data
  • Reduces complexity of configuration, user setup of data collection
  • Aids collaboration
  • A platform for sustainable future development
  • Workflow Automation and notifications
  • Provides information for strategic planning

Pricing

£400 to £1750 per person per day

Service documents

Framework

G-Cloud 11

Service ID

6 9 7 5 7 2 3 8 7 1 5 7 0 7 3

Contact

Methods Analytics Ltd

Bid Team

020 7240 1121

DOS_analytics@methods.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • Active internet connection
  • Current internet browsers i.e Internet Explorer 9 plus, Chrome, Safari

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA agreed with client
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Support is included in contract agreement. Please refer to SFIA rate card for support levels and complexity response times, these will be built in to the specification development of the required service as client preference. Each account manager provides technical and cloud support with further back-up in house.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On site training; online training and documentation available
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data export is available at all times. Custom handover packages are available for contract termination
End-of-contract process Data is available to download throughout the contract term. At contract end purchasable termination packages are available

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service UI
Service interface No
API No
Customisation available Yes
Description of customisation The platform allows users to setup organisation structure, teams, service lines and locations and then configure the questions that need answering by users in those teams through an intuitive front-end. Admins are able to configure different types of data for collection, including;
• Numerical
• Yes/No
• Text strings
• Multiple choice
• Dropdowns
• Risk and issue logs
• Document submission
Customisation is also available for design and branding as well as bespoke development

Scaling

Scaling
Independence of resources Native demand management and load balancing within AWS

Analytics

Analytics
Service usage metrics Yes
Metrics types User logins
Login counts
User actions log
Uptime
A further range of metrics related to data collection response rates.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All data is exported through the front end UI in a range of formats. All data exports are audited for use by administrators.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • PDF
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% service credits as refund
Approach to resilience Available on request
Outage reporting Email alerts and website notification messages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels We restrict access via username and password and roles based security. User access is controlled by organisational administrators at various levels within the system
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 23/02/2016
What the ISO/IEC 27001 doesn’t cover None
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Certificate
  • ISO 14001
  • ISO 9001
  • ICO DPA

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes NHS IG Toolkit 100%

Security policies documented internally, available at request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes to our Redcentric data-centre raised through System Change Requests requiring Technical and Management approval and logged during the approval and implementation process.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Annual Infrastructure penetration testing, regular port scanning assessment. Internal assessments on our Microsoft Windows server using Microsoft Baseline Security Advizor tool.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Redcentric managed server monitoring, CloudFlare, AWS CloudWatch
Incident management type Supplier-defined controls
Incident management approach We use IG Toolkit Incident Reporting Tool to report level 2 IG SIRIs6 to the DH, ICO regulators.

All Incidents are reported to Methods Security Controller and Methods Analytics Operations Manager which are entered in a security incident register. They are investigated to determine:
A) Impact of the incident; loss of confidentiality, integrity/ availability.
B) Recovery, disciplinary/ other action required.
C) Action that needs to be undertaken to prevent or reduce the potential for recurrence of the same incident
D) Change to any processes that may be required.

Incidents reviewed every 6 months to ensure the risk register remains valid

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £400 to £1750 per person per day
Discount for educational organisations No
Free trial available No

Service documents

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