Online Survey, Audit and Data collection platform
Fully configurable online Survey, Audit and Data collection platform for use by organisations looking to benchmark and collect multiple data types across a broad, access-controlled user base. The platform transforms multiple datasources into bespoke dashboards, reports and data extracts that include statistical methodologies for analysis, charting, drill-down and alerting.
Features
- Secure data collection
- Fully configurable
- Can collect data across organisational teams, services and locations
- A comprehensive end-to-end information system
- Easy to access web based solutions
- Data visualisations, data export, bespoke dashboards
- Application of statistical methodologies to your data
- Enhanced reporting solution for the creation of custom reports
- Online user guide and training
- Fully managed infrastructure and security implementation with customisable maintenance
Benefits
- Secure survey tool to replace MSExcel, Access, Sharepoint data collection
- Collects many types of data
- Reduces complexity of configuration, user setup of data collection
- Aids collaboration
- A platform for sustainable future development
- Workflow Automation and notifications
- Provides information for strategic planning
Pricing
£400 to £1,750 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
6 9 7 5 7 2 3 8 7 1 5 7 0 7 3
Contact
Methods Analytics Ltd
Bid Team
Telephone: 020 7240 1121
Email: DOS_analytics@methods.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- None
- System requirements
-
- Active internet connection
- Current internet browsers i.e Internet Explorer 9 plus, Chrome, Safari
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLA agreed with client
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- Support is included in contract agreement. Please refer to SFIA rate card for support levels and complexity response times, these will be built in to the specification development of the required service as client preference. Each account manager provides technical and cloud support with further back-up in house.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- On site training; online training and documentation available
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data export is available at all times. Custom handover packages are available for contract termination
- End-of-contract process
- Data is available to download throughout the contract term. At contract end purchasable termination packages are available
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- UI
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
-
The platform allows users to setup organisation structure, teams, service lines and locations and then configure the questions that need answering by users in those teams through an intuitive front-end. Admins are able to configure different types of data for collection, including;
• Numerical
• Yes/No
• Text strings
• Multiple choice
• Dropdowns
• Risk and issue logs
• Document submission
Customisation is also available for design and branding as well as bespoke development
Scaling
- Independence of resources
- Native demand management and load balancing within AWS
Analytics
- Service usage metrics
- Yes
- Metrics types
-
User logins
Login counts
User actions log
Uptime
A further range of metrics related to data collection response rates. - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- All data is exported through the front end UI in a range of formats. All data exports are audited for use by administrators.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Excel
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.5% service credits as refund
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts and website notification messages
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- We restrict access via username and password and roles based security. User access is controlled by organisational administrators at various levels within the system
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus ISOQAR
- ISO/IEC 27001 accreditation date
- 23/02/2016
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials Certificate
- ISO 14001
- ISO 9001
- ICO DPA
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
NHS IG Toolkit 100%
Security policies documented internally, available at request
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All changes to our Redcentric data-centre raised through System Change Requests requiring Technical and Management approval and logged during the approval and implementation process.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Annual Infrastructure penetration testing, regular port scanning assessment. Internal assessments on our Microsoft Windows server using Microsoft Baseline Security Advizor tool.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Redcentric managed server monitoring, CloudFlare, AWS CloudWatch
- Incident management type
- Supplier-defined controls
- Incident management approach
-
We use IG Toolkit Incident Reporting Tool to report level 2 IG SIRIs6 to the DH, ICO regulators.
All Incidents are reported to Methods Security Controller and Methods Analytics Operations Manager which are entered in a security incident register. They are investigated to determine:
A) Impact of the incident; loss of confidentiality, integrity/ availability.
B) Recovery, disciplinary/ other action required.
C) Action that needs to be undertaken to prevent or reduce the potential for recurrence of the same incident
D) Change to any processes that may be required.
Incidents reviewed every 6 months to ensure the risk register remains valid
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £400 to £1,750 a person a day
- Discount for educational organisations
- No
- Free trial available
- No