Office 365 Services

OGEL IT provides licensing, management and support for Office 365 and Azure services. We are a Microsoft Gold partner and approved Microsoft Cloud Solution provider (CSP) with a wealth of experiences in designing and delivering solutions built upon Microsoft technology and services within the public sector.


  • File storage and sharing with 1TB storage/user
  • Business class email, calendar and contacts with a 50GB inbox
  • Office Applications including Outlook, Word, Excel, PowerPoint, Publisher and OneNote
  • Online services including Planner, Flow, PowerBI and Teams
  • Microsoft Teams/Skype for Business video conferencing, VoIP & instant messaging
  • Online collaboration tools and services with OneDrive and SharePoint Online
  • Self-service portal for licensing provisioning and removal


  • Flexible licensing options
  • Enterprise solutions at an affordable price point
  • Support from highly experienced staff
  • Discounts for educational and charitable organisations
  • Access to discounted consultancy resources
  • Access from anywhere from multiple platforms and operating systems
  • UK and European hosted services
  • ISO27001 certified
  • Microsoft Gold Partner


£3.00 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

6 9 6 6 2 0 0 7 5 0 1 9 9 9 6


OGEL IT LTD Sam Newman
Telephone: 01438 567551
Email: gcloud@ogelit.com

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Adequate network bandwidth and connectivity to support online service access, see https://connectivity.office.com. Client devices that meet the minimum requirements for Office 365 access, see https://products.office.com/en-gb/office-system-requirements. The service is subject to an annual commitment of at least 25 seats
System requirements
  • Internet connectivity with sufficient bandwidth
  • Client devices that meet the minum requirements for access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Inclusive support hours are 8am to 6pm Monday to Friday. Support can be provided out of hours at an additional cost.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
//Level 0 - Base license only (online portal access, priority 3 response time only) //Level 1 - Base license plus 15% (online portal access, Priority response times apply but resolution times do not) //Level 2 - Base license plus 25% (Online portal access, phone access for priority 1 only, Priority response times apply resolution times for priority 3 only apply) //Level 3 - Base license plus 45% (minimum of 200 seats) (Online portal support, phone access for priority 1 and 2 only, Priority response times and resolution times apply to all) //Incident Priority Definitions Priority 1 - Response within 1 hour, resolution within 4 hours Priority 2 - Response within 4 hours, resolution by end of next business day Priority 3 - Response by end of next business day, resolution within 5 days.
Support available to third parties

Onboarding and offboarding

Getting started
Office 365 publications, user guidance documentation and videos are available online from Microsoft for end users. Consultancy time is included and varies based on the minimum licenses commitment. Inclusive time starts at 0.5 days.
Service documentation
Documentation formats
End-of-contract data extraction
Data extractions needs to be completed by the end user or contracting organisation before the expiry of online services. Consultancy and offboarding services can be provided on a rate card basis. Please note some services are integral to the Microsoft Office 365 platform and extraction of this data may not be possible. We provide Office 365 migration tooling and support via our supplementary service offerings.
End-of-contract process
The contracted price covers the provision of online services for the duration of the contract, termination of the contract or failure to make timely payments could result in the loss of access to or retention of data. All offboarding services are chargeable at the published day rates and offboarding commitments can be made at the before or during the contract term.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Differences between the mobile and desktop service
Office 365 provides a number of application options for installation on Mobile devices and support access via a mobile browser. All basic functionality is provided via the mobile platform but some enhanced options are only available via a desktop browser to enhance the users experience.
Service interface
Customisation available
Description of customisation
Several components and services within Office 365 allow customisation to enable automation and workflows. Languages and visual preferences are customisable within the browser and via native applications.


Independence of resources
Microsoft maintain high levels of performance within Office 365 services by Monitoring databases for Blocked processes, Packet loss, Queued processes and Query latency and adjusting the backend infrastructure based on demand. Office 365 is accessed over the internet and therefore customers need to ensure their WAN bandwidth is appropriately scaled and configured based upon the number of users.


Service usage metrics
Metrics types
Microsoft Workplace Analytics - Self service collaboration and meeting times
Office 365 Reporting Tools - License allocation and utilisation
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Azure Market Place Suppliers

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported by users via the various different service interfaces, by external vendor application using Microsoft published APIs or via some built in data extraction tools. It should be noted that not all data can be extracted from the platform.
Data export formats
  • CSV
  • Other
Other data export formats
  • Personal Storage Table (PST)
  • Compressed file Types (ZIP)
Data import formats
  • CSV
  • Other
Other data import formats
Personal Storage Table (PST)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Monthly Uptime Percentage < 99.9% Service Credit 25%, Monthly Uptime Percentage < 99% Service Credit 50%, Monthly Uptime Percentage < 95% Service Credit 100%, See http://www.microsoftvolumelicensing.com/DocumentSearch.aspx?Mode=3&DocumentTypeId=37 for full details
Approach to resilience
Microsoft Office 365 offerings are delivered by highly resilient systems that help to maintain peak service performance. Service continuity provisions are part of the Office 365 system design. These provisions enable Office 365 to recover quickly from unexpected events such as hardware or application failure, data corruption, or other incidents that affect users. These service continuity solutions also apply during catastrophic outages (for example, natural disasters or an incident within a Microsoft data center that renders the entire data center inoperable). Note that after recovery from catastrophic outages, there may be a period of time before full data center redundancy is restored for the service. For example, if Data Center 1 fails, services are restored by resources in Data Center 2. However, there may be a period of time until services in Data Center 2 have service continuity support either by restored resources in Data Center 1, or new resources in Data Center 3. The Office 365 Service Level Agreement (SLA) applies during this time.
Outage reporting
//Office 365 Admin App - The Admin App for Office 365 tenant administrators gives you the ability to connect with your organization's Office 365 service status on the go. Office 365 tenant administrators will have the ability to view service health information and maintenance status updates from their mobile devices. //Office 365 Management Pack for Microsoft System Center 2012 R2 - Microsoft System Center is an integrated management platform that helps you manage data center, client devices, and hybrid cloud IT environments. Office 365 administrators who use System Center now have the option to import the Office 365 Management Pack, which enables them to view all service communications within Operations Manager in System Center. Using this tool gives you access to the status of your subscribed services, active and resolved service incidents, and your Message Center communications. //Office 365 Service Communications API - The Office 365 Service Communications API enables you to access Office 365 service communications the way you want. The Service Communications API enables you to monitor the following in your environment: Real-time service health Message Center communications Planned maintenance notifications

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All management access is secured with two factor authentication limited to known regional source addresses.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
OGEL IT has an appointed data protection officer (ISO 27001 Certified Implementer) whom is responsible for ensuring all staff are full appraised of the latest policies and processes and for ensuring they are adhered to by all staff and sub contractors.
Information security policies and processes
OGEL IT maintains data protection policy that outlines the operational policies and procedures for all staff. Documentation is published to staff who have to electronically confirm they have read and understood the contents.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to a customer tenant outside of the Microsoft change management process are scheduled with the customer using their internal change management process, attendance at this meeting is chargeable based upon the published rate card. In the absence of a customer change management process the scheduled changes will be emailed to the customer on a monthly basis with 5 working days notice. Changes are assessed internal using an independent technical and security resource from the originator.
Vulnerability management type
Vulnerability management approach
OGEL IT are subscribed to external organisations and manufactures vulnerability alerts that are reviewed and actioned where appropriate.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Microsoft Office 365 security and compliance tools are utilised within the customers tenant based upon the licenses procured to identify potential compromises. This information is reviewed internally and customers notified immediately after internal review. Response to security incidents are based upon our standard response times, non service impacting but potentially critical incidents are treated as priority 2.
Incident management type
Incident management approach
Users report incident via the online portal, email or telephone. If reported by email or telephone these will be added to the online portal by OGEL IT where they will be managed through to resolution and closure with the end user.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£3.00 a unit a month
Discount for educational organisations
Free trial available
Description of free trial
One months service of Microsoft Office Home for up to 6 people. OGEL IT additional support services are not included within the free trial.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.