Konica Minolta Business Solutions (UK) Ltd

IT Managed Services

To implement and support a wide range of IT services within a managed cloud environment. Designed specifically with the needs of customers in education, NHS, local government, charity sectors. Accredited to and managed by the principles of ISO9001, ISO27001 and Cyber Essentials Plus certified, 24/7 ITIL service desk. http://www.konicaminolta.co.uk/en-gb/industry-verticals/technology-solutions-for-the-public-sector/g-cloud

Features

  • Implementation/support for multi-tenant public cloud
  • Implementation/support for private cloud
  • 24x7x365 Service Desk support available
  • ITIL Trained Service Desk
  • Dedicated contact to provide strategic IT support
  • Industry leading tools to monitor, diagnose, resolve
  • End to end IT health assessment
  • Rigorous Change Management process
  • Statement of Work process for all projects
  • Service Operation Manual maintained during the contract

Benefits

  • Dedicated IT expertise throughout the life of the contract
  • 24x7x365, someone is always available to look after your IT
  • Innovation, your business will benefit from Konica Minolta’s core values.
  • Reduced TCO, access to IT specialists when needed
  • Financially stable, you are working with 150 year old business
  • Resource resilience, meaning no business impact caused by staff absence
  • Based in multiple locations, enhancing geographic service resilience
  • Confidence, Konica Minolta adheres to industry defined support processes
  • Mutually agreed implementation plan for total peace of mind
  • Change Management Process, it does not change without your authorisation

Pricing

£37.50 an instance

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsandtenders@konicaminolta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 9 6 4 2 5 1 1 5 3 4 2 4 9 5

Contact

Konica Minolta Business Solutions (UK) Ltd Kathleen Rogers
Telephone: 01268 534444
Email: bidsandtenders@konicaminolta.co.uk

Planning

Planning service
Yes
How the planning service works
Following a defined process Konica Minolta will work with the client to document their exact requirements, which will be documented in a Statement of Requirements. This document will contain all the necessary information to implement a Cloud Hosting Service or Software Service. This document forms the basis of the statement of works which details how Konica Minolta will implement the service required.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Cloud Hosting Service
  • Remote Monitoring Services
  • IT Assessments
  • Security Assessments
  • IT consultancy

Training

Training service provided
Yes
How the training service works
Konica Minolta will always ensure that a new customer receives a full induction to the service that has been purchased. Alongside the induction training, a full knowledge-base is available for every service provided, and customers are given access to this via our online portal.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Konica Minolta will work with you, the client, to ascertain what you currently use in terms of servers and applications. This will be completed by utilising our free IT audit service. A plan document (Statement of Requirements) will then be written and agreed to define what needs to be migrated and how. Konica Minolta will work with other 3rd parties where necessary to ensure data integrity and a smooth transition of server software and resources.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Konica Minolta prides itself on its quality assurance and as part of its supplier onboarding process, ensuring the correct accreditations are in place. This is essential to ensuring the highest quality of service.

The systems that Konica Minolta employs in the delivery of its IT Managed Services are designed to measure performance on an ongoing basis, this way Konica Minolta can ensure its performance meets the required levels.

Security testing

Security services
Yes
Security services type
Other
Other security services
Penetration testing (additional cost)

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Konica Minolta has a fully ITIL accredited support desk function. This support desk offers ongoing support for all the services offered and the software provided. Konica Minolta is both cloud and software agnostic. The team of 1st, 2nd and 3rd line engineers will be adept at supporting your business with its IT requirements.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Each service Konica Minolta supplies will be governed by a separate IT Service Contract. The response time will reflect the agreed level of support detailed in the client specific contract. If a 1 hour response time is agreed at 24/7/365 Konica Minolta will provide a response against that SLA.

Outside of core support and as part of the contract you, the client, will be assigned a dedicated Business Manager who will assist with any questions you may have and will use Konica Minolta's in-house expertise as required.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Konica Minolta provides a range of remote and onsite IT support services for its clients. The services are client led and are delivered by our 1st Line, 2nd Line, 3rd Line and Network Engineers. The service can range from a 'core hour' support contract to a 24x7 service. As an organisation we are both hardware and cloud agnostic. Konica Minolta has built up its service portfolio over a number of years with a view to providing a mature support offering to meet a multitude of business IT challenges. The support ranges from a basic remote monitoring service to a full outsourced onsite IT service. The cost of the service reflects the bespoke nature of the service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£37.50 an instance
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsandtenders@konicaminolta.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.