Infosys Limited

AssistEdge RPA on Cloud

AssistEdge on Cloud (Managed Automation) offers a readily available Robotic Process Automation (RPA) platform on cloud, powered by AssistEdge™, for clients to build Robots (referred as BOTs) and automate their business and operational processes. It reduces the cost, complexity and time involved in setting up and maintaining an RPA platform.

Features

  • Agile, Secure & Simple RPA-as-a-service
  • Turnkey approach to end to end comprehensive RPA deployment
  • Easy RPA adoption enables rapid process automation deployment
  • Ability to elastically scale based on business demand
  • Provides progressive automation features through continuous product upgrades
  • Out of the box intelligent automation capabilities
  • Automation Design Studio to design and test process automations
  • Control Tower to monitor bot performance in real-time
  • Automation of Web, Excel, Thickclient, Windows, Mainframe, ERP applications
  • Process recorder to automate processes through record and play capability

Benefits

  • Up to 5x improved productivity
  • Reduced operational costs
  • Low infrastructure requirements
  • SLA reduction
  • Quicker time to market
  • Elimination of human error in processes
  • ROI in <6 months
  • Easy to scale across departments and geographies
  • Flexible commercial model

Pricing

£1,000 a unit

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Peter.Gill@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 9 6 3 2 6 0 5 1 1 4 1 7 2 2

Contact

Infosys Limited Peter Gill
Telephone: +44 7391393866
Email: Peter.Gill@infosys.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
  • Microsoft .NET Framework 4.6+, IIS 7.5+, SSL certificate
  • SQL Server 2012 or Oracle 12c
  • Microsoft Visual Studio Code
  • Microsoft .NET Framework 4.6+, MS Build 2015

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Yes, email support is provided. The ticket response time depends on the SLA agreed as per the MSA signed between both the parties.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Priority 1: Initial Response 2 Business Hours, Problem Detection 1 Business Day, Error Correction Period 24x7 support until corrected.
Priority 2: Initial Response 1 Business Day, Problem Detection 5 Business Day, Error Correction Period Business Hours until corrected.
Priority 3: Initial Response 2 Business Days, Problem Detection 10 Business Days, Error Correction Period next release cycle.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Product documentation is available as a part of the complete product package. Also, we provide train-the-trainer sessions to help the business users understand how to use the product.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
User data is never stored inside the AssistEdge RPA solution
End-of-contract process
The contract can encompass various aspects such as product license usage, implementation services, training, warranty and support. Depending on the requirements, clients can choose any or all of the above mentioned aspects. At the end of the contract, customers can choose to sign an extension or, all the aspects provided would cease.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Control Tower module of the solution that is used to manage and monitor bot performance can be accessed on Apple iPad. The end to end orchestration of Control Tower from iPad is possible and there won't be any difference between mobile and desktop versions.
Service interface
Yes
Description of service interface
"Product services are partially compliant with WCAG 2.0 A and working towards making fully compliant with high level standards i.e. AA and AAA.
Testing of user interfaces with Assistive technology is not done.
Product service is accessible through web medium and it supports most of the accessibility related perspectives like text alternatives for images, Keyboard compatibility, color and good contrast, customizable text, clear layout and design, large links and buttons, etc. but doesn’t support voice recognition and text to speech conversion."
Accessibility standards
WCAG 2.1 A
Accessibility testing
No testing completed
API
No
Customisation available
Yes
Description of customisation
AssistEdge RPA is meant to build process through configuration. In case of applications that are non-compatible for OOB integration, custom codes can be written for integrating the uncompatible applications.

Scaling

Independence of resources
Since the solution would be deployed on cloud, depending the load, the solution can be scaled according to the need. The infrastructure team is responsible for setup & monitoring of load. Hence, based on the demand, the team ensures that the service is accordingly scaled up or scaled down

Analytics

Service usage metrics
Yes
Metrics types
The product comes with OOB reporting and analytical capability through ELK (ElasticSearch Logstash Kibana) stack. There are OOB reports providing insights and information on the functioning of the Robots, Process, Robot Status, and Transactions processed success and failure reports, along with drilldown capability to go investigate the details of specific transactions. Audit trail of transactions processed by robots and detailed event logs are also available.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
The product has been architecturally designed not to store any application or customer specific data. Only the login credentials for applications that are automted are stored, which is in encrypted format using AES and DP API algorithm. Data in transit is encrypted and communications happen over HTTPS.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Processes that are built using Automation Studio can be exported or imported. However, user data is not stored in AssistEdge solution.
Data export formats
Other
Other data export formats
Processes configured using Design Studio are exported as XML files
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
The product does not store any application or customer specific data. The user login credentials are stored in encrypted format using AES and DP API algorithm. Data in transit is encrypted and communications happen over HTTPS.

Availability and resilience

Guaranteed availability
The cloud infra is provisioned in a High-Availability (HA) mode. This ensures that the solution is available 99% at all times
Approach to resilience
The cloud infra is provisioned in a High-Availability (HA) mode. This ensures that the solution is available 99% at all times
Outage reporting
In case of outage, email notification would be sent to all concerned stakeholders

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
AssistEdge RPA provides access management portal (Admin module) to restrict accesses based on organizational hierarchy configuration, roles-access assignments to users.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BVCH SAS UK Branch
ISO/IEC 27001 accreditation date
2017
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
BVCH SAS
PCI DSS accreditation date
2017
What the PCI DSS doesn’t cover
NA
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
"Our Information Security Policy framework is aligned to ISO 27001:2013 Information Security Standard .Best practices encompassing the core domains as below:
1. Security Governance
2. Security Management
3. Security Measurement and Improvement
4. Risk Management
5. Supplier Risk Management
6. Threat and Incident Management
7. Technical Security Management
8. Asset Management
9. People Management
10. System Access
11. Physical and Environmental Security
12. System Acquisition, Development and Maintenance
13. Operations Management
14. Networks and Communications"

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes in the scope of work such as additional requirements, changes to work in progress or for changes to deliverables demands a strong Change Management Governance. A Project Change Request will be generated when a proposed change affects the project plan, including but not limited to the following changes
• Functional Changes
• Technical Changes
• Design Changes
• Schedule Changes
• Budget Changes
• Contract Changes
• Infrastructure Changes
Change Management Process : Customer Program Manager would play role of a Change Initiator and would inform the Contractor team about the change(s) planned and expected delivery schedule
Vulnerability management type
Undisclosed
Vulnerability management approach
Security Testing (Vulnerability Assessment and Penetration Testing). The Security testing team will use the automated tool(s) / manual testing to identify the security vulnerabilities in the web services
Protective monitoring type
Undisclosed
Protective monitoring approach
We have cloud native monitoring tools which are capable of monitoring the availability of your infrastructure, your hosted application and services.
It gives you actionable insights that help you optimize application performance, manage resource utilization, and understand system-wide operational health.
It enables you to create re-usable graphs and visualize your cloud resources and applications in a unified view. This gives you system-wide visibility into operational health and the ability to quickly troubleshoot issues.
Alarms will be used proactively respond to critical conditions identified in the data that it collects.
Incident management type
Undisclosed
Incident management approach
Our incident management processes follow the ITIL framework

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,000 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Details upon request

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Peter.Gill@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.