AssistEdge RPA on Cloud
AssistEdge on Cloud (Managed Automation) offers a readily available Robotic Process Automation (RPA) platform on cloud, powered by AssistEdge™, for clients to build Robots (referred as BOTs) and automate their business and operational processes. It reduces the cost, complexity and time involved in setting up and maintaining an RPA platform.
Features
- Agile, Secure & Simple RPA-as-a-service
- Turnkey approach to end to end comprehensive RPA deployment
- Easy RPA adoption enables rapid process automation deployment
- Ability to elastically scale based on business demand
- Provides progressive automation features through continuous product upgrades
- Out of the box intelligent automation capabilities
- Automation Design Studio to design and test process automations
- Control Tower to monitor bot performance in real-time
- Automation of Web, Excel, Thickclient, Windows, Mainframe, ERP applications
- Process recorder to automate processes through record and play capability
Benefits
- Up to 5x improved productivity
- Reduced operational costs
- Low infrastructure requirements
- SLA reduction
- Quicker time to market
- Elimination of human error in processes
- ROI in <6 months
- Easy to scale across departments and geographies
- Flexible commercial model
Pricing
£1,000 a unit
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
6 9 6 3 2 6 0 5 1 1 4 1 7 2 2
Contact
Infosys Limited
Peter Gill
Telephone: +44 7391393866
Email: Peter.Gill@infosys.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- None
- System requirements
-
- Microsoft .NET Framework 4.6+, IIS 7.5+, SSL certificate
- SQL Server 2012 or Oracle 12c
- Microsoft Visual Studio Code
- Microsoft .NET Framework 4.6+, MS Build 2015
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Yes, email support is provided. The ticket response time depends on the SLA agreed as per the MSA signed between both the parties.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Priority 1: Initial Response 2 Business Hours, Problem Detection 1 Business Day, Error Correction Period 24x7 support until corrected.
Priority 2: Initial Response 1 Business Day, Problem Detection 5 Business Day, Error Correction Period Business Hours until corrected.
Priority 3: Initial Response 2 Business Days, Problem Detection 10 Business Days, Error Correction Period next release cycle. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Product documentation is available as a part of the complete product package. Also, we provide train-the-trainer sessions to help the business users understand how to use the product.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- User data is never stored inside the AssistEdge RPA solution
- End-of-contract process
- The contract can encompass various aspects such as product license usage, implementation services, training, warranty and support. Depending on the requirements, clients can choose any or all of the above mentioned aspects. At the end of the contract, customers can choose to sign an extension or, all the aspects provided would cease.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The Control Tower module of the solution that is used to manage and monitor bot performance can be accessed on Apple iPad. The end to end orchestration of Control Tower from iPad is possible and there won't be any difference between mobile and desktop versions.
- Service interface
- Yes
- Description of service interface
-
"Product services are partially compliant with WCAG 2.0 A and working towards making fully compliant with high level standards i.e. AA and AAA.
Testing of user interfaces with Assistive technology is not done.
Product service is accessible through web medium and it supports most of the accessibility related perspectives like text alternatives for images, Keyboard compatibility, color and good contrast, customizable text, clear layout and design, large links and buttons, etc. but doesn’t support voice recognition and text to speech conversion." - Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- No testing completed
- API
- No
- Customisation available
- Yes
- Description of customisation
- AssistEdge RPA is meant to build process through configuration. In case of applications that are non-compatible for OOB integration, custom codes can be written for integrating the uncompatible applications.
Scaling
- Independence of resources
- Since the solution would be deployed on cloud, depending the load, the solution can be scaled according to the need. The infrastructure team is responsible for setup & monitoring of load. Hence, based on the demand, the team ensures that the service is accordingly scaled up or scaled down
Analytics
- Service usage metrics
- Yes
- Metrics types
- The product comes with OOB reporting and analytical capability through ELK (ElasticSearch Logstash Kibana) stack. There are OOB reports providing insights and information on the functioning of the Robots, Process, Robot Status, and Transactions processed success and failure reports, along with drilldown capability to go investigate the details of specific transactions. Audit trail of transactions processed by robots and detailed event logs are also available.
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- The product has been architecturally designed not to store any application or customer specific data. Only the login credentials for applications that are automted are stored, which is in encrypted format using AES and DP API algorithm. Data in transit is encrypted and communications happen over HTTPS.
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Processes that are built using Automation Studio can be exported or imported. However, user data is not stored in AssistEdge solution.
- Data export formats
- Other
- Other data export formats
- Processes configured using Design Studio are exported as XML files
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- Other
- Other protection within supplier network
- The product does not store any application or customer specific data. The user login credentials are stored in encrypted format using AES and DP API algorithm. Data in transit is encrypted and communications happen over HTTPS.
Availability and resilience
- Guaranteed availability
- The cloud infra is provisioned in a High-Availability (HA) mode. This ensures that the solution is available 99% at all times
- Approach to resilience
- The cloud infra is provisioned in a High-Availability (HA) mode. This ensures that the solution is available 99% at all times
- Outage reporting
- In case of outage, email notification would be sent to all concerned stakeholders
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- AssistEdge RPA provides access management portal (Admin module) to restrict accesses based on organizational hierarchy configuration, roles-access assignments to users.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BVCH SAS UK Branch
- ISO/IEC 27001 accreditation date
- 2017
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- BVCH SAS
- PCI DSS accreditation date
- 2017
- What the PCI DSS doesn’t cover
- NA
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
"Our Information Security Policy framework is aligned to ISO 27001:2013 Information Security Standard .Best practices encompassing the core domains as below:
1. Security Governance
2. Security Management
3. Security Measurement and Improvement
4. Risk Management
5. Supplier Risk Management
6. Threat and Incident Management
7. Technical Security Management
8. Asset Management
9. People Management
10. System Access
11. Physical and Environmental Security
12. System Acquisition, Development and Maintenance
13. Operations Management
14. Networks and Communications"
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Changes in the scope of work such as additional requirements, changes to work in progress or for changes to deliverables demands a strong Change Management Governance. A Project Change Request will be generated when a proposed change affects the project plan, including but not limited to the following changes
• Functional Changes
• Technical Changes
• Design Changes
• Schedule Changes
• Budget Changes
• Contract Changes
• Infrastructure Changes
Change Management Process : Customer Program Manager would play role of a Change Initiator and would inform the Contractor team about the change(s) planned and expected delivery schedule - Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Security Testing (Vulnerability Assessment and Penetration Testing). The Security testing team will use the automated tool(s) / manual testing to identify the security vulnerabilities in the web services
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
We have cloud native monitoring tools which are capable of monitoring the availability of your infrastructure, your hosted application and services.
It gives you actionable insights that help you optimize application performance, manage resource utilization, and understand system-wide operational health.
It enables you to create re-usable graphs and visualize your cloud resources and applications in a unified view. This gives you system-wide visibility into operational health and the ability to quickly troubleshoot issues.
Alarms will be used proactively respond to critical conditions identified in the data that it collects. - Incident management type
- Undisclosed
- Incident management approach
- Our incident management processes follow the ITIL framework
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,000 a unit
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Details upon request