Jzero Solutions Limited

JLMS Cloud Learning Management System

JLMS Cloud is an easy to set up, enterprise friendly Learning Management System which can be customised to give it your own look and feel and automated to assign content to users. It can accommodate any number of learners and is scaled based on the usage of your learners.


  • SCORM and Tin Can Compliant
  • Scalable, enterprise friendly solution based on usage
  • Engaging and intuitive interface for users and Administrators
  • Automated rules based content assignment to streamline your processes
  • Course Catalogue browsing and Personalised Learning Plans
  • Keyword and Advanced Searching
  • Social and Informal Learning, Gamification and Leader Board
  • Mobile and Tablet Friendly
  • Extensive and straightforward Administration capabilities
  • Integration with systems such as Active Directory and HR systems


  • No technical maintenance required
  • Securely hosted on Microsoft Azure Cloud Services
  • Simple and cost effective pricing plans
  • Organises your learning content into one online location
  • Provides unlimited access to your learning materials
  • Easier tracking of progress and performance of your employee’s learning
  • Reduces Learning and Development costs and time
  • Keeps organisations up to date with compliance regulations
  • Integrates formal and informal learning experiences


£16 per instance per month

Service documents

G-Cloud 9


Jzero Solutions Limited

Digant Val



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • System is Browser based supporting the latest browsers
  • Requires users to have a resonably fast internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 working hours for severity level 1 issues, but this is based on our SLA/Support levels for clients. Where other responses can be within 24-48 hrs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Based on issues on onsite we can offer a consultant to visit onsite charging our day rate to troublsehoot issues onsite. Our standard support would be offsite and via remote access, which is offered as standard within the license costs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Included is a straightforward Getting Started Guide and also an elearning course providing details of each function of the system.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats Help functions and text built into the platform
End-of-contract data extraction This can easily be done by running a number of the detailed usage reports within the system, depending on the requirements for the data needed.
End-of-contract process At the end of the contract, the site will be disabled and access will no longer be available. Data can be destroyed at the client's request.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The only difference will be the layout of the pages which are automatically modified to best fit the screen of the device being used.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We use open Source Tools such as WAVE and HTML SNIFFER
Customisation available Yes
Description of customisation Personalisation options include the ability to apply logo/branding, control content that is displayed on pages, configure registration page fields and choose various function specific settings.


Independence of resources JLMS Cloud is built on the Microsoft Azure platform, where scalability is a key feature. The platform automatically scales up and down based on usage demand to ensure that there is always sufficient processing power to accommodate usage.


Service usage metrics Yes
Metrics types Metrics are offered through a monthly report that shows the usage stats on the service and also the uptime. This is done through an email based report.
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export a Transcript of their learning usage which is a report of all completed training.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We have internal and external site monitoring tools that ensure server plus website availability. We guarantee 98% availability.
Approach to resilience Service is built on n-th tier architecture, which allows for web application and database level redundancy.
Outage reporting Service outage is reported via email or SMS to our service desk from the standard monitoring tools managed by Microsoft Azure. We also have secondary monitoring by Site Uptime (https://www.siteuptime.com), which also notifies our service desk of any downtimes with checks happening every 15 minutes.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted by a unique user ID and password where required. Also access can be further restricted using IP addresses.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 DNV GL Business Assurance
ISO/IEC 27001 accreditation date 21/07/2016
What the ISO/IEC 27001 doesn’t cover All elements of JLMS Cloud are covered by our ISO/IEC 27001 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes As part our ISO27001 Policies we have a policy document that outlines and classifies information that is managed by Jzero Solutions into various security levels. This then creates sub policies in terms of what information and who can access information managed by Jzero Solutions.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We operate an internal change management process to manage updates onto our cloud systems but we also adopt Microsoft Azure based change controls to manage the update of our application on their Azure cloud platform. All changes are initially tested on a mirrored test platform prior to being deployed onto the production environment to ensure any risks are mitigated and issues are resolved.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Checks are performed with Microsoft using Azure based tools to ensure application security is managed on the Azure cloud solution. Patches are deployed to the Azure platform as soon as Microsoft are aware of any potential threat.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring is managed with Microsoft based on their Azure platform to ensure application integrity and platform security is managed on our application.
Incident management type Supplier-defined controls
Incident management approach Any incidents that occur are logged as Non-Conformance within our ISO9001 process then dealt with as part of this process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £16 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Free for up to 10 users and 20 courses with an unlimited time period.
Link to free trial https://www.jlmscloud.com/SignUp.aspx?ProductID=1


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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