VideoCentric Ltd

Microsoft Skype for Business Interoperability Service

A simple video interoperability solution for organisations that have
chosen Microsoft Skype for Business as their communications platform, to connect standards-based Video systems into S4B meetings.


  • Bring H.323/SIP Video Conferencing systems into Skype for Business
  • Concurrent licence subscription
  • Resilient & distributed servers across Microsoft Azure Cloud
  • Native outlook scheduling
  • One Touch Dial - single "click to join" meeting
  • Familiar video layout & content sharing to Microsoft clients/video endpoints


  • Operated & supported on your behalf
  • Video Interoperability
  • Simple to connect between different environments
  • Enables smooth migration to cloud without service disruption
  • Simple "one touch dial"
  • Protect existing video investments


£6.45 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


VideoCentric Ltd

Emily Shimell


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints NA
System requirements
  • Microsoft Skype for Business
  • Microsoft Exchange
  • Admin accounts for your Microsoft platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour meaningful response during business hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels VideoCentric's award-winning support levels can include technical & telephone support & email support, interoperability testing, software patches, releases & upgrades from a highly accredited in-house technical team. Services can also include onsite escalation services, training, remote diagnosis and deployment services depending on any service wrap-around requirements (i.e. in room AV/endpoints/networking etc). All customers have a dedicated Account Manager and direct access to 1st, 2nd and 3rd line expert support, and assistance with any direct liaison required with vendors. Access to online resources for both IT administrators and end users and any available ongoing user adoption & onboarding support included. Reporting, ROI & analytics assistance can be added if required. Many of our cloud services do not require full maintenance programmes or relevant support is included within original service, though some services can be added as optional extras or included for related hardware. VideoCentric provide the UK's most comprehensive and flexible range of support programmes which can be tailored to meet individual needs, and can also be provided to enhance simple Manufacturer warranties & support levels. Pricing varies dependent upon tailored or chosen programme.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online help portal, online documentation and how-to videos. We also assist with installation & integration of licences where needed.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The organisation may request any stored data to be provided via .csv at the end of the contract. End user data will be deleted once no longer required for the service .
End-of-contract process The organisation may renew the licence prior to the end of the contract, or the contract will be terminated and the licence will no longer be available.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Customisation available No


Independence of resources This offering of RealConnect utilizes an in-place globally redundant cloud deployment in the Microsoft Azure cloud. RealConnect is available as a service in multiple countries worldwide by leveraging a deployment hosted by Microsoft and managed by Polycom in multiple Azure datacenters across the planet, and can be spun up in additional locations as the service usage grows.


Service usage metrics No


Supplier type Reseller (no extras)
Organisation whose services are being resold Poly (Polycom)

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach This is a cloud licence for a gateway service - a "pass through", data is not stored or extracted.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Service Level Agreements are mutually agreed upon and covered in the Master Service Agreement with our customers.
Approach to resilience The Polycom RealConnect Service is architected to provide high reliability, resiliency and security. The entire service is hosted on multiple
geographically distributed Microsoft Azure data centers. Normal low impact outage due to loss of power or connectivity is already handled by the cloud hosting provider — Microsoft Azure.
Outage reporting In the event there is severe degradation or outage of the System, communication procedures are followed. If there is a suspected breach or known intrusion, the Security Incident and Reporting Process is triggered. Administrators will be alerted via email and via telephone if further information is needing to be shared offline. Customer Support will notify affected customers and provide updates when the service is restored.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Access is given on a permissions basis. Only specific users in specific roles and job responsibilities will get Access to certain functions, defined by the administrator.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Data Centres Accredited to ISO 27001, 27018 and SSE16

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Microsoft Azure Data Centres where the service is hosted adhere to ISO/IEC 27001
Information security policies and processes Audited & certified datacentres to ISO 27001, security and privacy policies and controls are aligned with ISO 27001 and ISO 27018.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach A formal change management process is followed by all teams at Poly to minimize impact on the services provided to customers. All changes deployed to the service go through vigorous QA testing where all functional/security requirements are verified. Once QA approves the changes, the changes are pushed to a staging environment for UAT (User Acceptance Testing). Only after final approval from stakeholders, changes are implemented in production. All scheduled changes are applied during regularly scheduled maintenance periods. While emergency changes are processed on a much faster timeline, risk is evaluated/approvals are obtained from stakeholders prior to applying any changes.
Vulnerability management type Undisclosed
Vulnerability management approach The S-SDLC implemented by Polycom also includes a
significant emphasis on risk analysis and vulnerability
management. To increase the security posture of Polycom
products, a defense-in-depth model is systematically
incorporated through layered defenses. The principle of least
privilege is always followed. Access is disabled or restricted to
system services nonessential to standard operation. Further information can be acquired by request.
Protective monitoring type Undisclosed
Protective monitoring approach Regular internal security testing, monitoring and validation is run against environments, and independent 3rd party penetration testing occurs at least annually. Further information on security procedures and processes can be disclosed with request.
Incident management type Undisclosed
Incident management approach The first goal of the documented incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintain. Further information on security procedures and processes can be disclosed with request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £6.45 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can provide free trials & proof of concepts for organisations based upon their needs.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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