EXCELERATED PROCUREMENT SOLUTIONS LTD

Deployment of SAP Cloud Solutions (Ariba / Concur /Fieldglass) + SAP Invoice Management by Opentext

Implementation and deployment of SAP Cloud Solutions including SAP Ariba, SAP Concur and SAP Fieldglass. Implementation of SAP Invoice Management by OpenText. Support development of business case and technology roadmaps. Integration services. Deliver change Management, Training, Help desk and ongoing solution maintenance services including existing solution health checks

Features

  • Provides best practice S2P and Supply Chain processes
  • Can be procured and implemented on a modular basis
  • Highly configurable by Customer
  • Integrates with SAP + Non SAP ERP's
  • Embedded OCR capability
  • Out of the box market place
  • Out of the box and configurable Dashboards
  • Help Desk
  • Supplier Self Service Portal
  • Implementation and Deployment Services

Benefits

  • Adoption of standard processes
  • Improved user adoption
  • Improved compliance
  • Improved supplier collaboration
  • Improved spend insights
  • Minimises the time to secure business case value
  • Accessible via smart devices
  • Lowers total cost of ownership
  • Reduces cost of continuous improvement
  • High data security standards

Pricing

£900 to £1500 per person

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 9 4 6 0 9 8 5 3 0 8 8 2 1 7

Contact

EXCELERATED PROCUREMENT SOLUTIONS LTD

Paul Jones

03334441410

paul.jones@excelerateds2p.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Yes depending on what modules are used but open cloud service
System requirements Current internet browsers

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times We provide 24/5 support with strong service level agreements. E.g. we support a large UK retail bank.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Level 1 support - app operations and monitoring; escalating issues to next level within Service Level Agreement (SLA) times in absence of a known resolution Level 2 Support - app production support; escalating issues to next level within Service Level Agreement (SLA) times in absence of a known resolution Level 3 Support - Change and Release Management
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide on site blueprinting as part of our deployment services (covered in Deployment costs) and train the trainer method
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Straight from the Ariba Application with 3 months after the contract ends
End-of-contract process 3 months for clients to extract all their data

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service SAP Ariba is built with a responsive design to support both Mobile and Desktop.
Service interface Yes
Description of service interface The application we provide and support is a cloud based procurement solution, which has administrative functions, which customers administrator will manage to provide access to their staff. The services can be accessed by either an icon or an url in a corporate intra-net or mobile devices. Once the user is within the application, they can make changes to their personal settings and create business transactions for the source to pay process. The amount of changes and the level of functionality is limited by the access rights given to them by the administrator
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing SAP Ariba is committed to working towards meeting WCAG 2.0 Level AA. Each of our products have undergone a WCAG 2.0 assessment and at this point most criteria at Level A and AA are either supported or supported with exceptions.
More information is available: https://experience.sap.com/basics/accessibility-user-experience/
API Yes
What users can and can't do using the API Open API into the SAP Ariba Applications and Network are available
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The application can be customised to fit with the business processes of the enterprise. The users have limited customization options, they are restricted to only personalisation.
The customisation is performed by the SAP Ariba and or Implementation partner.

Scaling

Scaling
Independence of resources Massive scale and data centre build

Analytics

Analytics
Service usage metrics Yes
Metrics types Full in depth pre set or customised reporting
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold SAP, SAP Ariba, SAP Concur, SAP Fieldglass & opentext

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Number of options
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.5% Assured by contractual commitment
Approach to resilience Available on request
Outage reporting Outages are reported using e-mail alerts as well as public dashboard available in user community

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels SAP Ariba can share this information on request
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ES2P can share this information on request
ISO/IEC 27001 accreditation date ES2P can share this information on request
What the ISO/IEC 27001 doesn’t cover ES2P can share this information on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO22301 – Business Continuity Management
  • BS 10012 – Personal Information Management
  • ISO 9001 – Quality Management
  • ISO27001 – Security Management

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes This information upon request or can be accessed at www.sap.com/corporate/en/company/security.html

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All processes and policies are defined following industry standards. Most of these are internal and audited in our SOC2 audit which is made twice a year and available to the customer

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £900 to £1500 per person
Discount for educational organisations Yes
Free trial available Yes
Description of free trial In the free version of the application we provide access to a demo environment for a limited period. if the customer wishes to run "real procurement events" we can give them access to a live environment for a limited period to access the business benefits which can be realized.

Service documents

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