Pro2col Ltd

HelpSystems GoAnywhere MFT Professional Services

Incorrect implementation or maintenance brings risk and cost. Pro2col deliver complete GoAnywhere and GoAnywhere MFTaaS services: Scoping, implementation, configuration, maintenance, support and consultancy. We ensure GoAnywhere delivers your file transfer requirements with optimum security and efficiency. Pro2col are GoAnywhere Platinum Partners and services are delivered by vendor-certified data transfer technicians.


  • End-to-end professional services provision, delivered against GoAnywhere best practice.
  • Expert scoping (requirements and infrastructure). Get it right first time.
  • Proof of concept, licensing, installation and configuration.
  • UK-based support service.
  • Maintenance including upgrades, audits and health checks.
  • Integrating associated solutions (AV, Active Directory, cloud storage).
  • Training tailored to your requirements.
  • Advanced services including migrations, building workflows, on boarding partners.
  • Support documenting your systems and processes.
  • Or complete managed service with tiered options depending on requirements.


  • Independent experts delivering secure file transfer solutions since 2004.
  • HelpSystems GoAnywhere UK Platinum Partners
  • Simplify system maintenance, save time and reduce internal costs.
  • Get GoAnywhere working with optimum performance (efficiency and security).
  • Highly experienced, Certified File Transfer Professional accredited technical consultants.
  • Vendor-certified with expert knowledge of GoAnywhere best practice.
  • Flexibility to extend your GoAnywhere support team when needed.
  • Access knowledge share and best practice via our GoAnywhere community.
  • Exclusive technical top tips, user groups, webinars and more.
  • Pro2col is ISO 27001 and ISO 9001 accredited.


£950.00 a unit a day

Service documents

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G-Cloud 12

Service ID

6 9 4 2 6 1 3 4 9 4 9 6 6 8 7


Pro2col Ltd G-Cloud Team
Telephone: ​0333 123 1240


Planning service
How the planning service works
Pro2col provide complete support planning your GoAnywhere MFT infrastructure. This includes:
• Scoping your requirements and integrations
• Recommended GoAnywhere infrastructure design
• Risk review, including risk identification and management recommendation
• Proof of concept / evaluation licences correctly configured for your organisation
• Clearly defined prerequisites
• Migration (see 'Migration' section)
• Support documentation, including delivery of high level and low level design documentation and test plans
Planning service works with specific services


Training service provided
How the training service works
Our GoAnywhere MFT training portfolio includes: Introduction and administrator training, automation, security, Secure Mail, high availability and more. Alternatively we can tailor sessions to your exact requirements.

Training is delivered across a full or half day, or as a series of shorter, regular sessions. We can deliver these remotely or on-site, dependent on the government's COVID-19 advice at the time.

Practical elements of the training can be delivered on your own infrastructure or we can provide hosted labs in the cloud for you to work on.

Pro2col also own and manage the Certified File Transfer Professional (CFTP); the only-vendor independent file transfer certification. The course content and exam are delivered through an online training platform.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
We carry out migrations for existing and new GoAnywhere MFT users.

EXISTING USERS: Migrating from an on-premise to a cloud infrastructure, upgrading the operating system or hardware, moving data centres, or moving to a highly available solution with multiple servers.

NEW USERS: We support customers moving to GoAnywhere MFT from other Managed File Transfer solution (eg: IBM Sterling File Gateway or Axway Secure Transport).

Our experts migrate the configuration and data from the source to the target system seamlessly. This includes:
• Maintaining data and configuration
• Addressing any system issues, such as housekeeping, configuration, licensing or other factors
• Reducing downtime for end users from hours to a few minutes
• Carrying out system testing
• Enabling roll back to a previous configuration, if required, to comply with your change management process.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Ongoing quality assurance, performance testing and penetration testing is carried out by HelpSystems. We can share details with users. During implementation, we work to HelpSystems best practice, to ensure the solution is configured correctly. Our experts can also discuss any specific requirements you may have (eg: industry compliance requirements). Pro2col is ISO 27001 and ISO 9001 accredited.

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Pro2col support GoAnywhere across a range of hosting options: We deliver and support HelpSystems SaaS solution. Customers opting for a Bring Your Own Licence (BYOL) set up can be supported in their own environment. Alternatively we can host GoAnywhere for you in our Azure environment.

Service scope

Service constraints
Service is dependent on your chosen support contract (eg: UK business hours or 24/7). Similarly support within our managed service wrap will depend on the level of managed service you have opted for. Support is delivered remotely. However, on-site professional services can be purchased, dependent on the government's COVID-19 advice at the time. Customers hosting in their own cloud environment will be responsible for the infrastructure.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Pro2col commit to responding within one hour during UK business hours. The same one hour SLA applies to customers with our 24/7 GoAnywhere support contract. For non 24/7 contracts out of hours support is handled by the vendor. HelpSystems commit to a one hour response time for critical issues, two for high severity and one business day thereafter. Please note, it is necessary for users with a BYOL model to have a 24/7 support contract.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
We provide a choice of GoAnywhere support contracts: UK business hours or 24/7. A lead engineer is assigned to any ticket upon submission.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
HelpSystems GoAnywhere MFT and other MFT products.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)


£950.00 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.