Application Delivery Management via SaaS - from Micro Focus
Micro Focus’ application development and application testing tools help you plan, develop, test, release, and monitor for continuous delivery of superior user journeys. Hosted on the Micro Focus cloud platform. Required services/products can be selected from the portfolio. Other licensing structures for private cloud deployment available as required.
Features
- Project & Portfolio Management (PPM)
- Application Lifecycle Management (ALM,AGM,Agile Manager,ALM Octane,QC,Quality Center)
- Functional Testing (UFT, Mobile Center)
- Performance & Load Testing (PC, Performance Center,Stormrunner Load,SRL)
- Mobile Testing (AppPulse Mobile, Mobile Center)
- Deployment Automation (ALM,ALM Octane,Quality Center,DA)
- Release Control (ALM,ALM Octane, Quality Center,RC)
- Application Performance Management (AppPulse Suite)
- Change & Configuration Management (Dimensions CM)
- Requirements Management (Dimensions RM)
Benefits
- Standardise and manage project and portfolio activities for real-time decisions
- Use methodology to deliver software at speed and quality
- Increase speed & quality across many platforms
- Powerful, realistic load, stress, and performance testing at enterprise scale
- Automated fuctional mobile testing that replicates end user experience
- Connect Dev and Ops by automating the deployment pipeline
- Centralised planning and control for entire software release lifecyle
- Achieve application availability and performance that meet business expectations
Pricing
£100 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
6 9 4 2 1 1 9 3 6 5 4 9 4 2 9
Contact
MICRO FOCUS
Micro Focus Government Team
Telephone: 01635 565330
Email: publicsectoruk@microfocus.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
-
- Internet Access
- Web Browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 24 hours turn-a-round for standard support queries. Better times available at request.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- No
- Support levels
-
Standard Support: Self Service & Outreach. Free.
Enterprise Support: Customer Success Manager & Solutions Expert Team. Upgrade review meetings. Yearly Service Reviews. Focus on Adoption. £20000 Annually.
Premier Support: Named Customer Success Manager. Named Solutions Expert. Managed upgrades with choice of date & project manager. Comprehensive upgrade planning. Quarterly service reviews. Relationship-based services. Incident and crisis management. £75000 annually. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Training & education available through separate Entcorp/Micro Focus G Cloud offering. Provides live virtual and/or onsite classrooms at cost. Extensive user documentation and help website. https://admhelp.microfocus.com/main/Content/AdmHelpCenter.htm
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Request export via support ticket. Data made available on secure FTP.
- End-of-contract process
- Data export included in cost. Usage and other metrics dependent on support level.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- Description of service interface
- MyAccount, allows high level service dashboard. User & admin controls plus ticketing system.
- Accessibility standards
- None or don’t know
- Description of accessibility
- The service is generally WCAG 2.0 compliant but due to range of services and types of graphical data the service is constrained.
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- Allow the creation of applications which access the features or data of the Application Delivery Management applications. Referral to the API architecture documents. Example: https://admhelp.microfocus.com/alm/en/12.55/online_help/Content/api_guides_main_page.htm
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Adding custom code
There are business rules and flows that can be developed and/or edited
Scaling
- Independence of resources
- Load balancing. Redundant architecture. 24/7 monitoring team.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Utilisation, users
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Encryption of all physical media
- Other
- Other data at rest protection approach
- Data in encrypted at rest using 3PAR SED, FIPS 140/2 compliant drives
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Raise support ticket
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XLS
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Other
- Other protection within supplier network
- Security of environment through isolation, allowing data to pass freely
Availability and resilience
- Guaranteed availability
- We provide Customer access to the Software-as-a-Service production application on a twenty-four hour, seven days a week (24x7) basis at a rate of 99.9 % (“SaaS Service Uptime Metric”).
- Approach to resilience
-
"To ensure that infrastructures such as: Remote access, Active directory, DNS services, mail services, DB services, and mission critical customer facing applications such as: the Customer Authentication systems, and the Ticketing system are fully disaster recoverable, using Business Impact Analysis (BIA) MFI SaaS identified and prioritized system components and mission/business processes, and established the backup strategies required to enable both employees and customers to keep a communication channel open in case of any disruption.
In the standard Recovery Point Objective (RPO), MFI SaaS performs both on-site and off-site backups as follows: (Unless there is a special customer contractual requirement)
On-site backup occurs daily and includes a local copy of production data followed by an offsite backup of the same production data to a remote site.
Backup process takes place out of working hours per region.
When there is a service disruption, customers are notified in accordance with the MFI SaaS customer notification Service Level Objective (SLO) statements." - Outage reporting
- We use a centralized notification system to deliver proactive communications about application changes, outages and scheduled maintenance.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- Bespoke solution due to customer control integration.
- Access restrictions in management interfaces and support channels
- ADM portfolio has integration with customer authentication services.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Standards Institute of Israel
- ISO/IEC 27001 accreditation date
- 01/09/2017
- What the ISO/IEC 27001 doesn’t cover
- 2013 wholly compliant
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Corporate policies are designed after ISO 27001
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All non routine changes go through change control requiring approval and verification post implementation
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Monthly Qualys scans, risk assesment based on findings for remediation
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Sitescope plus other monitoring services. Respond in real time via 24/7 monitoring team.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Follows industries standards and complies with all contractual terms. Users report incidents by phone or raising a support ticket. Incident reports are mailed out to user base.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £100 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Free trial of most ADM products with basic support. Usually one month timescale - can be extended dependent on justification.
- Link to free trial
- https://software.microfocus.com/en-us/products