BRIGHT CONSULTING

Splunk Advisory, Implementation and Support Services

As Splunk Elite partner Bright provides value-based consulting, assessment, implementation, managed support and additional post-implementation development for all Splunk products. Our Splunk Competence center includes certified Splunk consultants with specialization in Security and Compliance, IT Operations, Business Analytics, Anti-Fraud, IoT solutions.

Features

  • Assessment and use case definition
  • Architecture design and enhancements
  • Business analysis and consulting
  • Implementation and integration of Splunk Platform and Add-ons/Applications
  • End-to-end project management and stakeholder coordination
  • Splunk custom applications/technical add-ons development and support
  • Development and maintaining of reports, alerts and dashboards
  • Managed services, platform/application support, and proactive monitoring
  • Implementation and training of Machine Learning (ML) algorithms
  • Automation and orchestration

Benefits

  • Value-based consulting approach executed by certified Splunk solution consultants
  • Risk-based approach
  • Agile DevOps processes
  • Solution-oriented Splunk Project Managers and Architects
  • Architects experienced in ITSM, BI, Security, Analytics
  • Sustainable partnership oriented towards customer business goals
  • Vast experience in enterprise transformation and digitization programs
  • Process analysis and Impact Analysis on the environment

Pricing

£280 to £1,050 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

6 9 4 1 2 7 0 1 7 1 9 1 9 8 3

Contact

BRIGHT CONSULTING Assia Marinova
Telephone: ‪+44 20 8078 0586
Email: sales@bright.consulting

Planning

Planning service
Yes
How the planning service works
Our projects typically start with the assessment of the business objectives, the current state of the organization, environment and defining a target state based on specific business goals. The assessment is tailored to a specific business initiative, delivered through a series of interviews with key IT and Business stakeholders to detail current and future requirements across services, processes, organization, and technology landscape, review and assess adherence to industry best practices, develop both process and organizational gap analysis, prioritize gaps and develop process and organizational transformation roadmap, assess risks, change, and organizational readiness, develop a transformation roadmap with blueprint of necessary activities to understand the exact level of effort, risk, and change (people, processes an tools) necessary to deliver the expected business results. Our approach will also provide you with tailored tactics to prioritize business planning, actions to maximize the results and enable productivity across the enterprise, focusing the project deliverable and selecting the best available technological approach.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Bright provides custom trainings for specific environments and related to the functions that need to be executed by the customer company professionals. Of course, the splunk training services for all splunk products are available for purchasing via Bright.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Bright provides a bespoke end-to-end customer focused service, using agile methodology. We cover anything from basic migration activities to fully customized solutions, including integrations to various 3-rd party platforms. With more than 14 years of experience in migrating from old onsite legacy platforms to cloud based solutions, our approach includes risk analysis beforehand, ensures data integrity and minimum impact on availability and IT/business systems/services in general.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Apart from constant checks during the development/configuration process, Bright has established processes for QA, UAT and performance testing. These are typically a must-have in the Solution documents, prior to the project start. Our team performs the tests in a production-like configuration, or if this is not feasible, to the best possible scenario. We always sign-off our work as Production Ready, realizing the pre-defined and ad-hoc tests UCs together with or within full visibility by the customer company reps.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security and Compliance Assessment
  • Security Architecture Support
  • Security Consulting
  • Security Posture Monitoring
  • Security Information and Event Management Implementation
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Bright offers continued platform support and after go-live enhancements for all splunk implementations. On top, we are able to take over as managed service the full responsibility for the platform ongoing support, additional changes, incident handling and monitoring of the system/applications' health.

Service scope

Service constraints
Main support processes are driven by our EMEA MS center. In case that on-site support is required, Bright is able to provide such resources, subject to the requirements' specifics, availability of our support team and desired business outcome.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Bright response times are according to customer contract and reflect the business goals and criticality at stake. We are flexible to provide instant reaction, should there is such business need.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Bright offers tiered support services, with various options available to our clients, according to the agreed SLAs. Apart from the experienced support personnel, Bright would assign a Technical Project Manager and an Account Manager (CSM) who will supervise the success of the project/support activities and ensure up to date status reporting throughout the commitment period.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£280 to £1,050 a person a day
Discount for educational organisations
Yes

Service documents