OPAL IT

Jamf Cloud

The deployment, configuration and management of Apple iOS, macOS and tvOS devices

Features

  • Regulatory Compliance
  • Device and Software Auditing
  • Centralised Device Management

Benefits

  • Remote Device Configuration
  • Device Enrolment
  • Usage Information

Pricing

£1500 per instance

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

693046037408399

OPAL IT

Andrew Metcalfe

03302233011

andym@opal-it.co.uk

Service scope

Service scope
Service constraints None
System requirements
  • IOS
  • MacOS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We operate an 8 hour SLA operating Monday - Friday 08:30am - 17:30pm, excluding public holidays
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 4 or 8 hour SLA, remote support via email or telephone, on-site support. We can also leverage Jamf's 24/7 support to give customers round the clock assistance.

Standard and bespoke support agreements dependent on customer requirements.

A technical account manager will be provided.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All sales of Jamf Pro include customer primer sessions and a personal training and implementation engagement called Jamf JumpStart. Through remote and on-site sessions, you’re equipped with all the tools necessary to get the most out of your product and begin implementing solutions to the challenges you face every day in the ever-evolving Apple management ecosystem. Through a hands-on approach, your Jamf expert will help familiarise you with Jamf Pro—providing workflow recommendations and an overview of support resources available to you.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The Jamf Pro hosted solution would be administered by an IT contact or team, on behalf of the company instance and individual users.

At the end of a contract, data can be exported into Excel spreadsheets and packages & settings can be downloaded along with the instance of the Jamf Pro server.
End-of-contract process The Jamf Pro licenses and JumpStart are included in the price of the contract, along with 24/7 support provided by Jamf.

Bespoke configuration services and OPAL support is an additional cost.

Using the service

Using the service
Web browser interface Yes
Using the web interface Secure login to customer's portal 24/7 via web browser on any platform
Web interface accessibility standard None or don’t know
How the web interface is accessible There is granular user access and we can enable or disable full access or restrictions based on various criteria, such as location, job title, etc.
Web interface accessibility testing This is a proven, tried and tested global platform with thousands of companies using it.
API Yes
What users can and can't do using the API Further detailed information available on request, as extensive API documentation is available,
API automation tools
  • OpenStack
  • Puppet
API documentation Yes
API documentation formats Other
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Jamf offers customers the ability to host their Jamf Pro server in the cloud. You handle the inventory, deployment and security of Apple devices in your environment; we'll handle the infrastructure, which includes:

Server provisioning, ongoing security and update management
Storage infrastructure for global availability
Database administration, ongoing security and updates
Backup administration and testing
Disaster recovery alternate location
Server monitoring and response team
Usage notifications Yes
Usage reporting
  • API
  • Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Jamf

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Jamf guarantees 99.9% server uptime
Disaster Recovery: Automatic daily backups for 30 days
Approach to resilience Available on request.
Outage reporting A secure public webpage https://status.jamf.com, along with an API that can be leveraged as well.

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Permissions are assigned to user accounts, dependent on what they are required to access. For example, if read-only is required then that will be assigned.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes OPAL have the below policies in place, with the majority enforced through Jamf Pro:
Data Protection
Firewall
New User
Software
Password
New Build
Corporate Logs

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Request for configuration change is made and logged in to bespoke CRM system.

A change request is to be signed off at Director level, following a risk assessment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach OPAL monitor all vendor vulnerability alerts; industry security vulnerability alerts; and Common Security Vulnerabilities and Exposures (CVEs) vulnerability alerts, and deploy patches within 7 days for critical alerts.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Leverage existing data collected by Jamf binary to create ongoing smart groups to proactively remediate any issues. Jamf also offers the option of using extension attributes, which can be created to collect data for a specific purpose, to be used to report and remediate.

Incident response can be immediate, dependent on the severity of the issue.
Incident management type Supplier-defined controls
Incident management approach A support request is logged within our bespoke CRM system, with call logging procedures provided at the beginning of the contract.

Incident reports can be provided in an Excel or PDF format, on a monthly, quarterly or yearly basis, dependent on customer requirements.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1500 per instance
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full instance of Jamf Cloud for 14 days, including access to Jamf support.

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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