Atlas Cloud Ltd

3D Hosted Applications / 3D Application as a Service (3D Aaas) / 3D Application Virtualisation

Make any 3D application (i.e. Revit) accessible anywhere on any device, facilitating remote and on-site working. Drastically reduce render times and make real-time changes to drawings. Scalable with pay-per-user pricing. We use the latest Citrix Technologies. ISO 27001:2013 and BSI10012 certified.

Features

  • Host any 3D application in the cloud
  • Highly secure; ISO 27001:2013 certified and Two Factor Authentication available
  • Access 3D applications (i.e. Revit) anywhere on any device
  • OPEX model - transparent, per user per month pricing
  • Disaster recovery and business continuity included
  • Enable application and developer trials - demo available
  • Support new workload demands (e.g. GPU acceleration)
  • Standardised software and updates
  • The solution is available on a project basis
  • Demo available

Benefits

  • Scalable - react quickly to business changes
  • Device agnostic – accessible on any internet enabled device
  • No high spec hardware needed – BYOD enabled
  • Low bandwidth requirement
  • Drastically reduce render times
  • Deal with peak demand
  • Make real-time changes to drawings
  • Multiple collaborative applications, manage workflow
  • Agile, flexible and customisable depending on business needs
  • Mobility and business agility - collaborate easily with colleagues

Pricing

£65 to £250 per user per month

Service documents

Framework

G-Cloud 11

Service ID

6 9 2 8 8 3 1 8 5 1 6 3 2 0 1

Contact

Atlas Cloud Ltd

Tom Featherstone

01912830191

tom.featherstone@atlascloud.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Hosted Desktop DaaS
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No
System requirements Appropriate application licenses

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response and resolution times are based on the priority of the incident / service request.
Critical Response 30 working minutes Resolution 4 working hours
High Response 30 working minutes Resolution 24 working hours
Medium Response 60 working minutes Resolution 48 working hours
Service Request Response 120 working minutes Resolution 120 working hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Monday - Friday 08:00-18:00 as standard, extended support hours are possible at an additional cost depending on how much you extend the hours by. We do provide account management and have support engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once an order is agreed and accepted, Atlas Cloud’s implementation team will begin the on-boarding process. This will involve building and configuring the application(s) / virtual machine (s) required by the customer and the migration of any associated data to the secure data centre environments. We provide a technical Project Manager to lead the design as well as an implementation team of experienced Architects and Senior Engineers to implement, test and transition to the Atlas Cloud. There would then be a handover to the Atlas Cloud support team which is staffed by experienced Engineers at 1st, 2nd and 3rd line levels of support. The entire process would be overseen by the CTO of Atlas Cloud from the very beginning, throughout the delivery and ongoing support thereafter. Atlas Cloud uses the IT Service Delivery Management framework, ITIL, and all of the support processes are designed around this. In addition, we hold ISO certifications in 9001, 14001, 27001:2013 and BSI10012.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction If the client wishes to change to a different IT provider, the first step is for the client to file a request to leave. Next, an End of Contract date is agreed. Data is then collected via the client from the Atlas Cloud data centre or placed in an encrypted location at the request of the client. Atlas Cloud do not keep unencrypted data outside the data centre. The customer can extract their data at any time, whether by self-service request or a request for Atlas Cloud to perform on the customer’s behalf. The cost of this will be based upon a time and materials basis.

Client owned licenses are subsequently handed back to the client and any rented hardware is returned to Atlas Cloud. Finally, the client’s desktops are deleted from the systems and a confirmation is sent to the client.
End-of-contract process The cost of the contract only covers the contract and not and additional work needed to exit the contract. We would charge an hourly rate for any additional work that needs to be completed as part of the contract end.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API No
Customisation available No

Scaling

Scaling
Independence of resources Yes

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach We can complete this to an encrypted drive (provided by the customer or by Atlas at an additional cost).
Data export formats Other
Other data export formats The format that the data is in
Data import formats Other
Other data import formats The format the data is in

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network VLANs and NTFS permissions.

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% uptime guaranteed. Service credits can be available on request.
Approach to resilience Available on request.
Outage reporting Email or text alerting.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels We have separate accounts for management and administration. Separate VLANs between management servers and other.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAAR
ISO/IEC 27001 accreditation date 12/08/2016
What the ISO/IEC 27001 doesn’t cover Nothing is excluded.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have an change management process that has a multi level approval process and a dedicated changed manager. Components of the service are monitored and maintained with any risks to service noted on a risk register.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have mechanisms for threats to be flagged by our monitoring system and the engineers that work on the systems. We can deploy emergency patches in line with our change management process. We have three standard change windows per week.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We use various software to monitoring our systems, the software auto creates an incident into our incident management system when a threshold is breached. The incident is then categorised and prioritised and the appropriate SLA assigned. Dependant on the priority the incident is responded to within 30-120 minutes.
Incident management type Supplier-defined controls
Incident management approach We have standard operating procedures for common events that are documented. Users can report incidents via phone, email or we have a client portal that clients can log and update incidents via. We email incidents reports at the end of every month.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £65 to £250 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We have a demo environment that can be used for testing. The time frame that this is available for is dependant on the customer requirements.
Link to free trial Not applicable

Service documents

Return to top ↑