Tisski Limited

Business Change and Technology Transformation Services

Change can be hard, but is fundamental to the success of any organisation. Tisski enables its customers to transform by partnering them on the implementation of their future operating model and technology platforms. We support customers with all aspects of technology and business transformation to make your transformation programme succeed.

Features

  • Determining the need for change in line with business strategy
  • Blueprint design, defining the "as is" and "to be” states
  • Defining the roadmap for organisation transformation and stages involved
  • Business case production; Business Transformation troubleshooting and recovery
  • Identifying and mitigating against risks involved with organisation transformation
  • Technology selection, public sector procurement advice and guidance
  • Business adoption and change, Business Transformation programme planning and delivery
  • Guiding, coaching and mentoring through the organisation transformation process
  • Stakeholder Engagement & Communications Plans - managing people change streams
  • Benefit Identification, Planning, Review, Measurement and Realisation

Benefits

  • Enhanced business agility; rapid delivery of business benefits and ROI
  • Smooth transition to the target operating model
  • Transition risk reduction and management
  • Managing, monitoring and realising your business case and benefits
  • Maximising adoption of your transformation and sustainable change
  • Delivering a step change in your organisation's culture
  • Improved processes and effective ways of working
  • Ensured buy-in of your team, clients and suppliers
  • Assured operational business continuity with minimal fallout during transition
  • Maximising cost efficiencies from your deployed change

Planning

Planning
Planning service Yes
How the planning service works We offer a range of services to enable and support planning, strategic advice, adoption, transition or implementation services, designed to assist customers in identifying appropriate and best practice use of technologies. These Services include: • Solution Architecture and Strategic Consulting: Enabling customers to identify and select appropriate technologies in support of organisational strategy. • Requirements Analysis and Solution Design: Supporting customers in understanding requirements for their solution, producing a comprehensive and scalable system design to meet requirements and business outcomes. • Customisation, Development, Testing and Deployment: Services to implement products and develop custom functionality using modern and supported methods, including testing of the final configured solution. • Project Management services: Bringing Tisski’s extensive experience of successfully implementing the solution using proven project methodologies (Agile and PRINCE2 methodology). • Service Transition: Ensuring your services operate effectively once they are live. • Adoption and Change Management services: Proven expertise within central government.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Training can be provided for end-users or as a 'train-the-trainer' model, in which key users will be responsible for delivering training throughout the organisation. Training materials are produced as part of our engagement, and can include training guides, cheat-sheets and video training. In addition to this, we can provide follow up sessions to ensure all users stay on track. ‘Training Designed For You’ is a custom set of training options to fully tailor how training is delivered to your end users. It is designed to meet the specific needs of customers. The services we can provide as part of this are: • Bespoke Course Design • Bespoke Training Notes Authoring • Course Tuition. We have many training courses available including: • Introductory Training • Advanced Training • Marketing Training • Reports Training • Service and Support Training • System Administrator Training • Train the Trainer • Finance Training.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We leverage our extensive experiences in many environments and with multiple vendors across on-premise, cloud based and hybrid estates and technologies in order to provide our services in relation to migration to, from or between cloud services. This includes the migration of data from legacy applications to new services. These are all underpinned by Agile, PRINCE2 and ITIL v3 certification and guidelines.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We have a formal Quality Management System statement and quality processes in place. All Tisski employees are trained against this statement and the respective processes and these form part of our rigorous induction process. We provide automated testing during implementation, operational and acceptance testing during transition to ensure the quality of service and acceptance criteria are met.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Tisski uses ITIL v3 framework for service operations, implementing a robust incident management process, covering the receipt, triage, assignment, investigation and resolution of incidents, as well as the identification and recording of known issues and fixes. A clear escalation process is in place, incorporating the Service Desk Manager, your nominated Account Manager/ Service Manager and Operations Director. KPIs are in place to monitor performance against SLAs as well as other key success factors for the support function. These KPIs include: • Customer incident rate • SLA success rate • First-time fix rate • Issues requiring escalation. Hour = working hours. Costs are dependent upon the application version, number of users and integration points/complexity of the technical solution.

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Bronze Support: (09:00 – 17:00 Monday – Friday excluding UK public holidays & weekends) • P1: 2-hour response; 8-hour resolution • P2: 8-hour response; 16-hour resolution • P3: 24-hour response; 40-hour resolution • P4: 40-hour response; 80-hour resolution. Silver Support (08:30 – 17:30 Monday – Friday excluding UK public holidays & weekends) • P1: 1-hour response; 4-hour resolution • P2: 4-hour response; 8-hour resolution • P3: 8-hour response; 24-hour resolution • P4: 24-hour response; 40-hour resolution.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Bronze Support: (09:00 – 17:00 Monday – Friday excluding UK public holidays & weekends) • P1: 2-hours response; 8-hours resolution • P2: 8-hours response; 16-hours resolution • P3: 24-hours response; 40-hours resolution • P4: 40-hours response; 80-hours resolution. Silver Support (08:30 – 17:30 Monday – Friday excluding UK public holidays & weekends) • P1: 1-hour response; 4-hours resolution • P2: 4-hour response; 9-hours resolution • P3: 8-hours response; 27-hours resolution • P4: 27-hour response; 45-hours resolution. Gold • Bespoke packages available upon request. Tisski uses ITIL v3 framework for service operations, implementing a robust incident management process, covering the receipt, triage, assignment, investigation and resolution of incidents, as well as the identification and recording of known issues and fixes. A clear escalation process is in place, incorporating the Service Desk Manager, your nominated Account Manager/ Service Manager and Operations Director. KPIs are in place to monitor performance against SLAs as well as other key success factors for the support function. These KPIs include: • Customer incident rate • SLA success rate • First-time fix rate • Issues requiring escalation. Hours = working hours. Costs are dependent upon the application version, number of users and integration points/complexity of the technical solution.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £450 to £1200 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
Return to top ↑