Ixis IT Limited

Drupal Security Updates and Security Patches

Ixis's experienced support engineers will keep your Drupal site secure via our UK based ITIL Service Desk. We'll apply Drupal security updates and deploy the changes ready for testing.

Features

  • Fully Managed UK ITIL led based support service
  • Web support ticketing system
  • Simple on-boarding and migration process
  • Comprehensive monitoring
  • Extensive public sector expertise
  • Fixed cost, no time restriction
  • Non-urgent updates rolled out every week as released
  • ISO 27001 certified security procedures
  • ISO 9001 certified quality and service management procedures
  • Cyber Essentials Certified provider

Benefits

  • Assurance that the application is secure and up-to date
  • Economical model
  • Single point of contact for security updates
  • Extensive experience of Drupal 6,7 and 8
  • Dedicated Support Team
  • Compliments any in-house development team
  • Acquia Certified team

Pricing

£400 per unit per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 9 2 1 1 4 0 3 7 6 9 3 9 8 9

Contact

Ixis IT Limited

Dan Pala

01925320041

quotes@ixis.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We offer as an additional service our Drupal site health check or site audits.
We start by undertaking a review of your site which will ensure you benefit from:

Timely security updates
Quicker implementation of your support requests
Reduce possibility of security exploits from badly implemented code
Improved user experience for your site visitors
Highlights potential risks for review

Our review process covers a number of areas:

Have any inappropriate, poor or unused modules been used
Are there any outstanding security patches that should be applied
Have snippets of code been used to take shortcuts
Have contributed modules been manually modified
Do any of the custom modules look to be non-Drupal compliant in any way
Have any Drupal architecture methods been implemented incorrectly or poorly used
Has the theme been well constructed and implemented
Are there module updates that can be applied

Your report will detail any urgent issues that should be addressed, along with medium and long term actions that we advise should be addressed. We will follow up the report with a conference call to discuss any concerns and questions you may have.
Setup or migration service is for specific cloud services
Yes
List of supported services
Drupal

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Ixis are ISO 9001 Certified ensuring consistent process is achieved
and followed.
All change request are performed in a QA/stage environment for client testing and sign off prior to Go Live.
The Ixis Support Service is ITIL led, and our Service Desk will ensure
that the performance and availability of your system is maintained 24
hours a day

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our support covers any Drupal based applications developed by the buyer or 3rd party supplier.

We utilise a web accessible ITIL driven service support desk.

Supported Hosting Services:
Amazon Web Services (AWS)
Platform.sh
Azure

Service scope

Service constraints
Health Check Site Audit must have been undertaken by Ixis.

We are flexible with our approach and staff work remotely to provide support

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard service operates between 9:00am - 6pm Monday to Friday. (UK time).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Support levels
We provide a single level of Drupal security support

Flat rate per unit of £400 per month

We provide an ITIL qualified service desk manager (SDM).

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£400 per unit per month
Discount for educational organisations
Yes

Service documents

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