TetraLogical

Accessibility helpdesk

Our accessibility helpdesk gives you convenient on-demand access to the TetraLogical team. You can ask us questions about accessibility issues, for help with recommended solutions and best practices, for quick design and code reviews, or just for a little extra reassurance as your team makes your service more accessible.

Features

  • On-demand access to a team of highly experienced accessibility specialists
  • Pragmatic advice from people who design/build, as well as consult
  • Email ticketing system for maximum ease, and accessibility for all
  • Continuous or renewable helpdesk options, based on your accessibility requirements

Benefits

  • Gives your team confidence as they make your service accessible
  • Reassures you that you’re making the right accessibility choices
  • Makes our highly experienced accessibility specialists part of your team
  • We'll be with you every step of the way

Pricing

£100 to £120 per unit per hour

Service documents

G-Cloud 11

690373807051914

TetraLogical

Léonie Watson

020 8895 6768

hello@tetralogical.com

Planning

Planning
Planning service Yes
How the planning service works We can help you plan and choose cloud software services that meet your accessibility responsibilities.

We can write business requirements for accessibility,
or review your existing business requirements for accessibility, to make sure that accessibility is a key consideration when you choose your cloud software
solution.

We can also help you do the due diligence needed to validate claims of accessibility by the cloud software services you’re considering. We can
validate proposed cloud software services against your accessibility business requirements, assess them for conformance with the Web Content Accessibility
Guidelines (WCAG) 2.1 and/or the capability to publish content that meets WCAG 2.1.

With our help, you can be confident that the cloud software solutions
you choose are accessible, uphold your responsibilities under the Equality Act or the Public Sector Bodies (Websites and Mobile Applications) Accessibility
Regulations 2018, and do not represent a business risk.

You'll find more information in our "Accessibility assessments" and "Accessibility consultancy"
services on the G-Cloud 11 Framework.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Content Management Systems (CMS)
  • Publishing platforms (wikis, blogs etc.)
  • Online utilities (calendars, email, chat/messaging services etc.)
  • Online collaboration tools (word processing, spreadsheets, presentation slides etc.)

Training

Training
Training service provided Yes
How the training service works We provide introductory accessibility training that introduces everyone in your team to the fundamentals of accessibility and inclusive design, and deep-dive
accessibility training that gives people in different roles (content design, experience design, development etc.) the skills and confidence they need to
make your service accessible.

You'll find more information in our "Accessibility training" service on the G-Cloud 11 Framework.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No constraints.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to new helpdesk tickets within 48 hours Monday through Friday. Helpdesk tickets opened on Fridays will be answered the following week.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Support levels Our accessibility helpdesk gives you convenient on-demand access to the TetraLogical team. You can ask us questions about accessibility issues, for help with recommended solutions and best practices, for quick design and code reviews, or just for a little extra reassurance as your team makes your service more accessible.

We manage helpdesk tickets by email, but helpdesk time can also be used for phone calls because we know that sometimes it’s easier to
talk.

We include helpdesk time as standard (and at no extra cost) with every accessibility assessment. You'll find more information in our "Accessibility assessments" service on the G-Cloud 11 Framework.

We also provide ongoing helpdesk support. You'll find more information in the service definition document available to download.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £100 to £120 per unit per hour
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
Return to top ↑