Mydex Data Services Community Interest Company

Mydex Identity as a Service

Secure identity service supporting registration, authentication and on-going management of a privacy-protecting, GDPR-compliant identity service which can be integrated into any environment supporting open standards and protocols. The service is extensible to support a range of multi-factor authentication mechanisms, profile management, identity assurance and age verification to meet diverse needs.


  • Registration of new users
  • End-to-end encryption
  • Password and profile management
  • Multi-factor authentication extensions supported
  • Person-centred approach to identity management
  • Personal log of all uses of credentials held by user
  • Can be integrated and embedded into existing services and journeys
  • Supports SAML and OpenIDconnect 2.0
  • Single Sign On support, multiple sign-on using single credential


  • Secure
  • Reduces risk through distributed approach
  • Reduced cost of identity provision and management
  • Compliance with emerging regulations
  • Ensures consistent profile management across systems
  • Delivers integrated approach to identity
  • Extensible
  • Privacy protecting
  • Supports interoperability across disparate back-end systems


£3920 per instance per year

Service documents


G-Cloud 11

Service ID

6 8 9 3 3 7 2 3 0 2 2 0 4 4 7


Mydex Data Services Community Interest Company

David E Alexander


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements
  • User access: any device with supported browser (see list below)
  • Backend: any system that supports RESTful APIs

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times within 24 hrs
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels We can provide on-site support if booked and scheduled in advance through our cloud support services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide getting started guides along with a set of cloud support services to help with planning, roadmapping, etc.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Users hold their own data and can export in a number of open standard formats directly.
End-of-contract process Service is disabled at their request, archive held for a period of six months which is then deleted after providing notification of impending deletion. All data is encrypted in this archive with no access available either internally or externally.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None.
Service interface Yes
Description of service interface We provide web based documentation that can be accessed with normal accessibility tools We provide API based developer helper functions that allow for automation of access to key specification information
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We have tested our platform with normal off-the-shelf tools and text help service
What users can and can't do using the API They can make request using RESTful API Services performing
PUT, POST, GET functions subject to the terms of their connection and the data sharing agreement in place with the individual they have connected to. Data can be transmitted in encrypted form using XML and JSON formats.

Identity protocols supported are SAML and OpenIDConnect 2.0
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation They can specify the datasets and use cases they wish to include within their connection.


Independence of resources We have a true autoscaling and auto-healing platform environment that allows us to automatically increase capacity on demand, this powered by Amazon Web Services.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach As above, users hold their own data and can export in a number of open standard formats directly.
Data export formats Other
Other data export formats
  • XML
  • JSON
Data import formats Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks We use a combination of TLS (Version 1.2 or above) and PKI for secure two-way data exchange.
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99%
Approach to resilience Amazon Web Services offer us a true 'auto-scale' platform. We can also manually scale-up e.g if expecting a big surge in traffic.

We have Resilience Self-Healing: as well as 'scaling', the platform indirectly improves business continuity because it 'self-heals', replacing failed app servers with healthy ones without any human interaction. We use 'multi-availability zones': our platform is spread across geographically-separate datacentres in Amazon's eu-west-1 region, reducing dependency on one physical location, giving us proper high-availability.

Management and automation has always been a strength of our platform and approach. Using AWS Terraform as an infrastructure management tool, we control all changes to the infrastructure, virtualisation-level through code, making it fully auditable, better open to peer-reviews, and are able to easily 'undo' any mistakes not found in testing by enforcing the last known 'good' configuration.

Terraform also automates the provisioning of new infrastructure, reducing margin for user-error, something we have done for our core code for many years but can now do at infrastructure layer.

We have snapshot and backup technologies, enhanced at AWS, allowing faster, flexible options for disaster recovery, in addition to our own offsite-DR at Rackspace as triple protection.

Increased flexibility and expansion support thanks to constant AWS innovation.
Outage reporting We use for reporting any service scheduled or unplanned outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels All management interfaces are behind our VPN and individuals have specific access profiles within the VPN environment.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Standards Institute (BSi)
ISO/IEC 27001 accreditation date 28/02/2017
What the ISO/IEC 27001 doesn’t cover Nothing.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • FairData certification
  • FairData Enabler
  • ISO270018 compliant for management of personal data in the cloud

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All Mydex work is conducted in accordance with a set of policies and processes which make up the ISMS.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes to the Mydex Platform are subject to approval by the Head of Development Programmes, in accordance with the IT infrastructure management policy, a key component of the ISMS. Any proposed changes are defined in the PivotalTracker tool, approved by the Head of Development Programmes, developed and tested in an isolated environment, before final pre-deployment testing much of which is automated and controlled by tools such as the Jenkins continuous integration and Puppet CM systems. Deployment to the operational environment is dependent on approval by the Head of Development Programmes, recorded on PivotalTracker.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Security vulnerabilities are managed in accordance with processes defined in the ISMS independently certified under ISO27001:2013. These include: prompt application of system software updates as issued by suppliers, subject to the change management processes above; membership of security alert distribution lists; use of tools such as the OSSEC monitoring tool.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Protective monitoring of the Mydex Platform is conducted as defined in the ISMS and ensures that only authorised users are granted access, that all access activity is recorded and any unusual activity reported via realtime alerts. This is achieved via an integrated set of tools including OSSEC, Nagios and Munin.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incidents are managed in accordance with Mydex's incident management procedure which requires any incident to be reported and recorded on the PivotalTracker system and promptly actioned according to the severity. Corrective actions not only address the incident and the immediate consequences but also investigate and eliminate the root cause.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3920 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Use of our Sandbox for testing and experimentation, no limited time period.
Link to free trial

Service documents

Return to top ↑