Just After Midnight

Azure Cloud Consultancy

Audits, reviews, assessments and recommendations through to full design and provisioning of your Azure environment and management as well as 1st and 2nd line support services. We can help start or optimise your Cloud journey and work independently of or collaboratively with your in-house team.

Features

• Azure experts
• Specialist Azure Managed Cloud Consulting
• Azure Infrastructure review/design
• IAAS, PAAS or Hybrid
• 24/7 service desk availability with our global team
• Migration planning and support
• Code and content author/editor support
• CMS website hosting specialisms
• 24 Hr Incident Management - “Eyes on” up-time monitoring
• Third-party licensing and security provisioning

Benefits

• Azure Cloud experts offering independent advice and support
• Collaborative approach with your team
• Security first approach to projects
• Available 24/7 with dedicated cloud consultants and account managers
• Services include recommendations for security and third-party products
• Fully managed to reduce client staff overheads
• Web platform experts on hand to offer the best advice
• Best solution devised for client specific needs
• Each customer has their own dedicated infrastructure, no shared services
• Ongoing Azure optimisation, management, support and maintenance services available

£550 to £1,050 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@justaftermidnight247.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

688767820658695

Contact

Sam Booth
02032909247
info@justaftermidnight247.com

Service scope

• Service constraints: Standard Azure cloud hosting constraints.
• System requirements: Not applicable.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For consultancy services, this may depend on the urgency of a request. Emails are usually responded to same day and tickets, if used as part of the project to generate higher urgency are usually acknowledged within 15 minutes as standard SLA.; We have a 24/7 service desk providing 1st and 2nd line support across global offices so response times are unaffected by weekends/public holidays. We offer tiered levels of support which can be adjusted to individual client needs. Just After Midnight defines SLAs for both response and target resolution times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Azure Cloud consultancy is a highly individualised service at Just After Midnight. ; Consultancy services are usually on a fixed fee basis and can range from assessment and recommendations through to full Azure architecture design and build. Requirements and size of the project will dictate the activities and costs and will be tailored to each client.; ; Beyond the consultancy element, we can manage pre-agreed Azure hosting contracts, or supply, manage, support and maintain the Azure cloud service on your behalf along with a selection of add-ons, including critical support requests such as out-of-hours deployments and infrastructure related service requests.; Costing differs from case to case, and options will vary from percentages to fixed fees.; ; Every client will be given a dedicated technical account manager and Azure cloud support engineer who will work with them to consult on your cloud approach, design a detailed architecture (IaaS, PaaS or FaaS) and perform all the necessary processes to get your solution up and running.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Just After Midnight engages with clients to do a full scoping exercise. We find out the background, issues, any constraints and concerns and what a client wants and needs to achieve. We agree access levels to enable us to review and potentially optimise the setup and agree what form of recommendations / reporting is required. Just After Midnight also works together with client teams and offers ad hoc training as required.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This needs to be requested from Just After Midnight (following notification of termination of contract if prior to end of contract) and can be provided in any format as required. If there are server-side applications then the content and data will be transferred in the most appropriate method agreed eg, encrypted disk, via SFTP or other. This happens within 7 days of the request unless the hosting is being transferred and this is not required as they would own it.
• End-of-contract process: Most consultancy contracts are fixed term with fixed deliverables and we generally provide reports/recommendations on our findings which we prefer to present face to face or via video/teleconference. No notice period is required to end a contract on its completion date and a sign off for deliverables and contract completion will be issued to the client. Any materials or code owned by the client and have been in use by JAM will be returned/destroyed as instructed.

Using the service

• Web browser interface: No
• API: Yes
• What users can and can't do using the API: The code can be used to integrate it. Limitations are that it is predefined and has parameters and variables which cannot be edited.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: ARM Templates
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: This is not really relevant to this service, but may be downloaded and used to access servers/hosting environment.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Each client will have highly personalised needs.; Once onboarded with Just After Midnight, you will be supported by a dedicated member of our support team whose expertise best suit your needs. They will personally work with you to ensure that your needs are understood and addressed and help guide you towards the best options for your business. This ensures each client receives the individualised service we pride ourselves on. In addition, Just After Midnight is a growing business and taking on new people as and when needed as our client base expands to ensure that all clients are properly serviced.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Automated scripts failure reports
  • Uptime (if agreed and set up to be measured)
  • Page Load (if agreed and set up to be measured)
  • Traffic (if agreed and set up to be measured)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cloud hosting including AWS and Azure, CDN and SSL

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Google Docs
  • Databases
  • Cold Repositories
  • Scripts
  • Proof of Concept environments
  • All data backed up is encrypted
  • Email and Tickets raised
• Backup controls: Backups for elements of a consultancy service tend to be limited to documentation - which if using a common version such as Google Docs is version controlled and backed up constantly. Scheduled backup of a proof of concept can be set up on a request basis. This and any other specific requirements can be discussed during the scoping exercise and agreed with the client. The retention policy will be defined by the client as to their individual requirements.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: For consultancy services, we are available as standard during business hours though we may handover to our Singapore or Australia offices to continue working to a tight deadline. We have teams available 24/7 to answer queries and SLAs are negotiable. Standard SLAs on provision of service will back to back with Azure, which offers 99.99% on the server level. The availability and SLAs for Just After Midnight will depend on the service required but SLAs are available and our usual response time to tickets raised is within 15 minutes with 1st and 2nd line support teams on hand to address any issues.
• Approach to resilience: This information is available on request.
• Outage reporting: Outage reporting is not usually needed whilst Just After Midnight is consulting on Azure Cloud services with the client. It will however, be offered once the solution has been set up and we begin managing/supporting the hosting. Monitoring is set up to trigger alerts into Just After Midnight's dashboard software as well as raise a ticket in our ticketing system and raise an alert in our critical alerts comms channel. These take the form of an in-house dashboard, APIs from the monitoring software as well as multiple comms channels. Incident reports are created by our team when an outage occurs. This is sent to the client within 24 hours of the incident and details the outage, the actions taken to resolve it and the root cause and recommendations (if known) by Just After Midnight.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Active Directory is also supported.
• Access restrictions in management interfaces and support channels: Each user has a role and these are permissions based controlled, whether this is in email, through the interfaces, support channels, servers and all other access channels regardless of how they are authenticated. All methods of authentication are encrypted as data in transit.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Authentication process
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: 28/08/2018
• What the ISO/IEC 27001 doesn’t cover: The certification covers Just After Midnight's information security management and services. ; Any third-party tools and services would not be covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • Third party organisations have relevant security certifications.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As per ISO 27001 - including:; ISMS; Data Protection Policy; Information Security Policy; Maintaining Security Event and Incident Log; Access Control Policy; Information Transfer Policy; ; Policies are regularly reviewed and are part of the orientation process for new starters. Employees have clauses in contracts regarding information security and associated responsibilities.; ; Day to day - risk logs are used to assess new projects and specific as well as general risks against best practice and internally approved policies.; ; We have a DPO and Technical Director who manage information security and review and highlight to the management team any issues regarding information security or changes/actions required for information / approval as appropriate.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We operate a change management process and can adapt this to align with client processes to ensure any changes to scope or other elements are documented and signed off. ; Configuration and Changes are subject to risk assessment including security impact and are scheduling for regular review. Approval from the technical director and senior management team as appropriate. Our processes align with ISO 27001
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Just after Midnight has anti-virus and malware protection, which are updated to the latest versions along with regular patching of OS levels. We are also subscribed to live feeds informing of vulnerabilities to keep up to date with any potential issues. We have an emergency process to address and deal with any breaches including our internal senior management team and client communication where appropriate. Our in-house engineers address and manage any emergency fixes.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Just After Midnight uses proactive and reactive methods. Our systems are protected by anti-virus and 2fa encryption. Logs are regularly reviewed and monitoring tools are set up to trigger alerts in the case of anything performing outside of expected parameters including potential Ransomware/malware attacks. As our teams work 24/7 then any potential compromise is reacted to within minutes. Dependent upon the incident, it is rectified eg by rolling back to a "safe version" and additional protective measures put in place. If appropriate, relevant clients/third parties contacted. We also subscribe to a number of feeds that inform us of new threats.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident managers provide 24/7 'eyes on' monitoring to all applications and websites. We use decision trees agreed with the client during onboarding to guide our incident managers through the correct 1st and 2nd line support processes and procedures to respond to queries, alerts, and incidents. They are hosted on our internal platform 'Mission Control.' Our 24/7 monitoring ensures that we are usually aware of incidents before you. Should you notice an issue before us, there is a dedicated support email and phone number to contact us 24/7.; Incident reports are issued summarising incident, root cause and recommendations where appropriate.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We use cloud hosting rather than on-premise datacentres. Studies have shown that Cloud hosting is significantly more energy efficient than traditional datacentres.; We predominantly use Azure and AWS. Azure states that "For localized deployments, Microsoft Cloud is between 79 to 93% more energy efficient than a traditional on-premise datacenter". Also, that accounting for renewable energy, carbon emissions from Azure Compute are 92-98% lower than a traditional on-premise datacenter" and AWS which states that "customers only need 16% of the power as compared to on-premises infrastructure. This represents an 84% reduction in the amount of power required." and "Combining the fraction of energy required with a less carbon-intense power mix, customers can end up with a reduction in carbon emissions of 88% by moving to the cloud and AWS."

Pricing

• Price: £550 to £1,050 a person a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@justaftermidnight247.com. Tell them what format you need. It will help if you say what assistive technology you use.