Sandhill Consultants Ltd

erwin CloudCore for Data Modeling, Enterprise Architecture and Business Process

erwin CloudCore is a cloud-based platform-as-a-service (PaaS) suite, providing data modelers and enterprise architects with superior speed and ease of use in an on-demand environment. Pay-as-you-go versions of erwin DM, erwin EA and erwin BP are delivered via erwin CloudCore plus bring-your-own-license support for existing customers.

Features

  • No in-house infrastructure required. Scale hardware to suit your needs.
  • Software installed by erwin and integrations are pre-configured.
  • Software upgrades are available automatically.
  • Standards definition and deployment.
  • Option for behind firewall installation on private cloud instance.

Benefits

  • Faster solution delpoyment.
  • Flexible cost model.
  • Easily extendable solutions.
  • Rigourously tested environments.
  • Standard deployment allows route to easier software upgrades.

Pricing

£2209 per user per year

  • Free trial available

Service documents

G-Cloud 10

688293460871175

Sandhill Consultants Ltd

Andrew Carter

01476 568708

andrew.carter@sandhill.co.uk

Service scope

Service scope
Service constraints No
System requirements Current Microsoft Windows critical updates

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are different at weekend but are backed up by vendor support of 24 x 7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Free of charge upgrades, bug issue resolution, provision of standard fixes and workarounds to known problems, managing your erwin relationship and issue escalations, license key assistance and management, rapid response on 'How to Support', Direct access to erwin experts by email, telephone, and remote desktop, guidance on upgrades, guidance on 'known issues', model testing, Answering product installation configuration and usage questions, in depth product knowledge of erwin and complimentary products. 24 x 7 technical support provided by vendor. All of the above in included within cost of product and maintenance.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started General support and assistance is available from Sandhill, however Sandhill can provide onsite or online training at an additional cost. User documentation is available with the product purchase.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction CSV export
End-of-contract process Service ends at end of license subscription period. Data can be made available for 30 days after end of contract. No additional costs at end of contract.

Using the service

Using the service
Web browser interface Yes
Using the web interface Only limitations are governed by licensing
Web interface accessibility standard None or don’t know
How the web interface is accessible Accessible via a web browser
Web interface accessibility testing In road map
API Yes
What users can and can't do using the API Multiple options.
API automation tools Ansible
API documentation Yes
API documentation formats PDF
Command line interface Yes
Command line interface compatibility Windows
Using the command line interface Multiple options.

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Regular capacity testing and assessment completed by erwin Inc.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Erwin Inc

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Databases
Backup controls Yes can back up on a different schedule through a contracted agreement.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Erwin shall make the Service available twenty-four (24) hours per day, seven (7) days a week with a minimum uptime level of ninety-nine and nine tenths of a percent (99.9%) measured on an aggregate monthly basis, with no single unscheduled outage exceeding four (4) consecutive hours in a single seven (7) day period. Should Erwin incur an unscheduled outage in excess of four (4) hours or more than two (2) unscheduled outages in excess of two (2) hours or more in duration within a single billing month, upon notice by Customer and confirmation by Erwin, Customer will be credited 10% of that month’s monthly recurring payment. Such service availability does not, however, include regularly scheduled maintenance or any unscheduled downtime due to failures beyond Erwin’s control (such as errors or malfunctions due to Customer’s computer systems, local networks or Internet connectivity).
Approach to resilience Daily back up of application and database server. RTO (recovery time objective) of 24 hours. AWS AZ to ensure database is synchronised.
Outage reporting Email alerts. Public dashboard in roadmap.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels There is an option within the account section of the tool, where the client administrator can allow erwin support access, to log into a client’s area and test the issue they are seeing, or test fixes once applied. This access is completely controlled by the customer and is turned off by default. For server maintenance, a Jump server is used to access any AWS remote production environments, including connecting through a provisioning server, requiring private key access. The Jump server is locked to the corporate network ip address and the provisioning server(s) can only be accessed using the Jump server.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assesment Bureau
ISO/IEC 27001 accreditation date 31/12/2017
What the ISO/IEC 27001 doesn’t cover Scope of certification is the provision of SaaS and Hosting Services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 Standards and Procedures. Reporting structure is Senior Vice President of erwin managed through the cloud services team.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes are raised via the support ticketing system, Zendesk, and will be added into the development tracking system. Code changes are implemented with build script - we do use automated deployment tools for code movement and roll-backs from our beta, staging and live environments. Changes are approved by Development and Product Manager of erwin before being pushed.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability scanning tool generates reports, tested against a known database of issues. Rule sets use common vulnerabilities and exposures (CVE), center for internet security (CIS) Operating System configuration benchmarks, and security best practices.
High and Medium issues resolved as quickly as possible. Low and Informational issues worked into the normal sprint plans.
Security pack covers whole platform of solutions:
- Intrusion Detection/Prevention and hosting of agents and manager within remote environment
- Security Information and Event Monitoring (SIEM – Manage Engine EventLog Analyzer) - and the hosting of the agents and manager within the remote environment
- Quarterly vulnerability testing.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach If the advanced security pack is chosen (on single tenant environments), we utilise an IDS/IPS tooling and all events are sent to a central management console, managed by DevOps team.
The IPS software will remediate and block issues where they are found.
Any alerts will quickly be responded to and remediated by the DevOps team, depending on criticality.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident record is created in the Quality Log
Incident Manager assigned to co-ordinate resolution and communications . Incident manager will work with the account manager to keep the customer informed.
Issues will be escalated to Product Management and Development Management.
Escalation beyond this is to the senior management team
Customer is notified of the issue/incident and the plans to resolve it by the account manager.
Development Manager will review the issue, any knock-on effects and devise the best fix method
Change management process follows attempts at resolving the issue.
Incident Report completed afterwards detailing the cause, lessons learned.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £2209 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full access to software for 30 day trial period

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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