MegaNexus Ltd

Secure Equation Through-the-Gate

The Secure Equation for prisons and probation services provides positive social outcomes across the Government's 7 (9) pathways to resettlement. It consists of a locked down, highly secure offender learning and support environment that is transferred through-the-gate upon release, with the aim of breaking the re-offending cycle.


  • Secure web-based access for offenders and keyworkers
  • Wide range of resources supporting Government's pathways to rehabilitation
  • Service User manages own caseload through Passport to Success
  • Educational courses and qualifications from leading colleges and universities
  • CV builder and easy communication with keyworker / tutor
  • Search for jobs and apprenticeships in real time
  • InCell tablet version available
  • Tutors / educators can track progress and produce reports
  • Customisable dashboard for easy access to monitor progress
  • Keyworkers can allocate courses / job opportunities and validate


  • Reduces reoffending rates by providing support prior to release
  • Qualifications and learning carried through-the-gate into the community
  • Significant impact on breaking the reoffending cycle
  • Wide range of reporting for Governor's and administrators
  • Fulfills all obligations under Prison Education Framework for prison education
  • Easy to install with minimal training required
  • Saves up to 30% of costs by reducing data-entry duplication
  • Links to other support services to enhance individual social outcomes


£2.50 to £5.50 per person per day

Service documents

G-Cloud 10


MegaNexus Ltd

Richard West

020 7843 4343

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints The Secure Equation can be used on any internet-ready device. Within a custodial environment the service is available through hardware within the prison, or optionally through InCell tablets with access restricted within the individual cell or other designated area.
System requirements Internet Access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Secure Equation service desk is available 9-5 Monday to Friday, excluding UK Bank Holidays
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The online support desk is responsible for handling all first-, second- and third-line requests from customers. The support desk is staffed between 0800 and 1830 Monday to Friday, excluding English Bank Holidays. Support is provided via phone and email communication to the support desk at Self-service materials such as detailed user guides and quick reference guides that are relevant for each system user type are provided upon request. Email and telephone support is structured to maximise efficiency. S1=critical. An incident that has a significant impact on the customer's business operations where no workaround exists. S2=major, an incident where a a workaround is available to enable staff to carry out key business activities. S3=Moderate, an incident where the product or application does not perform certain functions or exhibits some unnatural behaviour but the functionality as a whole is not impacted. S4=Low, a minor incident where is minor impact to the functionality but where where is still a valid incident that should be corrected.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Training is provided as per contract. Additional training days can be added at an extra cost at any time. All documentation is provided upon implementation.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
End-of-contract data extraction Once contract is completed, all user data is extracted and downloaded to a secure drive. The drive is then handed directly to the client once the licence has expired. Once data has been transferred to secure drive, all data is deleted. Depending on the data complexity and level of security, data extraction may be chargeable as per initial contract.
End-of-contract process All off-boarding services are agreed on initial contract, and are dependent on security level and complexity of data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None - the Secure Equation platform is fully responsive across all mobile devices.
Accessibility standards WCAG 2.0 AAA
Accessibility testing All user-interfaces are compatibility checked.
What users can and can't do using the API APIs are utilised for the secure sharing of data between organisations, dependent on the appropriate permissions being issued.
All APIs are subject to contract, and any changes to API configuration must be conducted by MegaNexus as per security protocols.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment No
Customisation available Yes
Description of customisation The Secure Equation contains customisable:
* Dashboards for easy access to status updates
* Reporting to suit the individual organisation
* Assessment engine to ensure that any Service-Users are correctly assessed


Independence of resources The MegaNexus solution is fully hosted and does not require local data storage in order to operate. It is scalable and is able to deal with a high concurrency. Therefore it does not have an adverse performance on Partner infrastructures or client devices.


Service usage metrics Yes
Metrics types Dependent on contract.
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data export is completed by MegaNexus upon request and in line with security accreditation.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Historically, our systems offer 99.9% availability. This equates to around 4 hours downtime per year.
Approach to resilience The solution utilises geographically dispersed data centres and leverages the cloud providers underlying fabric to ensure seamless failover in the event of failure.
Outage reporting Service provides real-time dashboards to our support personnel and automatically raises trouble tickets in the event of service degradation/failure

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Permission-based heirarchy, dependent on configuration. Management interfaces reside within dedicated management VLAN accessible by administrators only.
Access restriction testing frequency At least every 6 months
Management access authentication Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISMS
ISO/IEC 27001 accreditation date 30/04/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are an ISO27001 certified organisation. Copies of our ISMS are available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Dependent on contract; all change requests go through a governance process, all changes to live environments go through CAB process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach In line with our accreditation, we are required to perform annual IT-health check with vulnerabilities remediated within 3-6 months. Additional vulnerability assessments are undertaken on an ad-hoc basis, informed by new vulnerabilities or significant changes to any aspect of our security framework
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our protective monitoring controls are based around the legacy GPG13 guidelines (deter). Alarms are automatically raised to our service team on suspicious behaviour. Any suspicious behaviour is treated as a priority 1 incident and will be dealt with within 4 hours.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management is incorporated within ISO27001 accreditation

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Other


Price £2.50 to £5.50 per person per day
Discount for educational organisations No
Free trial available No


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