Security Awareness Training (ulearn) & Simulated Phishing (uPhish)

usecure provides Security Awareness training and simulated phishing as well as a GAP analyses tool. This incorporates an evaluate - educate - simulate approach in our user-focused Security stack.


  • e-learning
  • Security Awareness
  • Cyber Security
  • Training
  • Compliance


  • Reduce the risk of a cyber breach
  • Help employees understand information security
  • Ensures that employees are compliant


£10 to £20 per person per year

Service documents

G-Cloud 10



Charles Preston

0161 214 0869

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints We recommend using Google Chrome for the best experience.
System requirements
  • Internet browser no more than 3 versions back.
  • We recommend Google Chrome

User support

User support
Email or online ticketing support Email or online ticketing
Support response times UK business hours - 4 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our chat software is accessible from our website.
Web chat accessibility testing No
Onsite support No
Support levels Usecure support is the same for all customers and is 4 hours with UK business hours.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide an onboarding session at the start of an engagement. We also support this with instructional videos.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data can be downloaded in .csv format by either the client or usecure.
End-of-contract process Usecure is a SaaS platform and when the contract ends access to the platform is revoked.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference.
Accessibility standards None or don’t know
Description of accessibility None.
Accessibility testing We provide acceptance testing on the 4 major browsers.
Customisation available Yes
Description of customisation The usecure service can be customised to include the client logo and email address when sending out invites to courses.


Independence of resources Each client is provided their own application which is ring fenced resource on our cloud provider (AWS) to ensure that no other customer can impact their performance.


Service usage metrics Yes
Metrics types Participation of courses.
Outstanding courses.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Through the console via .csv
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We do not offer this, however our SLA is 99% uptime.
Approach to resilience We use a logical VLAN setup to segregate the usecure platform through best practice "security by design".
Outage reporting Email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels We do not do this.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY
ISO/IEC 27001 accreditation date 15/12/2017
What the ISO/IEC 27001 doesn’t cover The usecure business function.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • SOC2

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are certified to Cyber Essentials which includes out Password, Patching, Firewall and Data Privacy policies.

The policy management is governed by Charles Preston in accordance with our Security Partner who provides audit services on all our Security policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We adhere to a strict secure development release programme which ensures that each usecure release if fit for consumption.

We also run regular scans through Nesus to keep up to date with the latest Security threats.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We partner with a Security Assurance provider which uses the latest threat intelligence to ensure that the usecure platform is up to date.

We release patches and updates alongside our development window which is at the end of each month.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We run regular VA scans as well as firewall checks to ensure that we can monitor any potential incidents.

In the event of a breach we inform clients alongside the ICO GDPR guidelines.
Incident management type Supplier-defined controls
Incident management approach We have an internal reporting policy where employees report an incident straight to the executive team and we can react withing 1 hour.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £10 to £20 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 5 users
All phishing services
3 ulearn modules
7 days
Link to free trial

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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