ClearPeople Ltd

Group Explorer for Sitecore

Group Explorer (GX) is a cloud based subscription service, allowing users to easily work across SharePoint, Office 365 Groups, Yammer and Microsoft Teams.

GX makes it simple to find the right Microsoft 365 collaboration workspace. If your workspace uses a Microsoft Group, use GX to find and access it.

Features

  • Simple search of Office 365 Groups, Microsoft Teams, Yammer, SharePoint
  • Search for Office 365, Teams, SharePoint, Yammer Group members
  • Filter results by Microsoft Teams, Office 365 Groups and Yammer
  • Launch the native Microsoft SharePoint, Team or Yammer site
  • Dip directly into SharePoint Document Libary, Planner or OneNote
  • All of the above through Sitecore WCMS

Benefits

  • Encourage Microsoft teamwork and collaboration via Extranets
  • Improve Office 365 collaboration times with external users
  • Reduce pressure on IT
  • Avoid group duplication
  • Simple visibility of Office 365 group access via an Extranet

Pricing

£3.65 to £5.50 per person

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 8 7 3 6 3 6 8 6 5 4 7 7 9 1

Contact

ClearPeople Ltd

Petula Aardenburg

+44 (0)20 33 769 500

paardenburg@clearpeople.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Office 365
Sitecore
Cloud deployment model
Public cloud
Service constraints
None - ClearPeople will adhere to Microsoft Cloud best practice to deliver the service
System requirements
Office 365 licenses

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the SLA the minimum time period for responding to questions will be within two hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Support is provided during UK business hours.
UK business hours support is included within the software fees
Priority 1 tickets - 2 hour response
Priority 2 tickets - four hour response
Priority 3 tickets - 12 hour response
Priority 4 tickets - 24 hour response
A cloud support engineer will be provided to deal with your support requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation and videos are used to provide training. There should be no need for on site training but this could be provided for additional fees if required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
User data is not stored within our service.
End-of-contract process
The subscription period is 12 months. Within the subscription period the authorised users have access to the service.

At the end of the subscription, if it is not renewed, the service ceases to be made available. We will remove the customer configuration from our services. There are no cessation costs or termination fees providing the terms of the End User License Agreement have been adhered to.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Access is via a web browser. So the only difference is the way the app is rendered within the device window. There are no function restrictions on mobile devices.
Service interface
Yes
Description of service interface
The Service utilises the Microsoft Cloud interfaces for Azure and Office 365
Accessibility standards
None or don’t know
Description of accessibility
The service adheres to Microsoft Cloud UI standards
Accessibility testing
ClearPeople undertake automotive testing of the UI for testing accessibility standards
API
Yes
What users can and can't do using the API
The API is flexible and open, it can accommodate most common usage senarios
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
We use the Microsoft Azure platform to provide the service and each client is segmented from all other clients on infrastructure that is built to scale to 100's of thousands of users.

Analytics

Service usage metrics
Yes
Metrics types
We monitor and record the following:

Number of unique users that have accessed the system over defined time periods.
Reporting types
API access

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is no user data held within our systems. All user data resides within the clients Azure tenant infrastructure.
Data export formats
Other
Other data export formats
There is no user data held that can be exported.
Data import formats
Other
Other data import formats
This is not applicable.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We provide a 99.5% uptime service availability level.

If availability falls below the uptime service level in a given calendar month, we shall provide a credit by an amount calculated as the product of the total cumulative downtime (expressed as a percentage of the total possible uptime minutes in the month concerned) and the total fees for that month.
Approach to resilience
We use Microsoft Azure services to provide the platform. These have been designed to support (and exceed) the SLA of 99.5% availability. Specific design details are available upon request.
Outage reporting
We provide an email to the Customer Service Representative.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to user activity audit information
Users contact the support team to get audit information
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Microsoft have ISO/IEC-27001 certification by BSI on 26/02/2018
  • Microsoft have Level-1:CSA-STAR Self-Assessment on 29-Apr-16
  • Microsoft have ENISA-IAF, EU-Model-Clauses, EU-U.S.-Privacy Shield, ISO-27018, SOC-1, SOC 2
  • Microsoft have FEDRAMP, FIPS-140-2, NIST-800-171, HIPAA/HITECH.ISB 1596, CCSL(IRAP)
  • Microsoft have Cyber-Essentials-Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ClearPeople align all services with the principles and standards described in the ISO accreditations.
Information security policies and processes
To the extent possible, the CSA CCM version 3.0 and ISO 27001 security polices are followed as part of the service delivery. In addition, the underlying platform running on Azure platform and Office 365, is certified to and compliant with ISO27001 and CSA CCM version 3.0 standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ClearPeople have a defined change management process
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
ClearPeople have a defined vulnerability management process
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
ClearPeople have a defined protective monitoring process that can be offered as part of an ongoing Managed Service
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
ClearPeople have a defined incident management process that can be offered as part of a Managed Service

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3.65 to £5.50 per person
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A full license for a 1 month period

Service documents

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