ITHealth Ltd

ITHealth Cyber Security Suite includes Privileged Access Management

ITHealth's Cyber Security Suite includes Osirium’s PxM Privileged Access Management & Task Automation to protect your IT infrastructure, cloud services and critical assets. ITHealth’s Assurance Dashboard Solution consolidates all areas of your cyber security into a single,
real-time dashboard – giving you complete, visibility of your entire network and systems.

Features

  • Protect and delegate Privileged Access with 1-click access
  • Separate from automatically managed and rotated privileged credentials
  • Delegate automated pre-packaged and custom privileged tasks
  • A searchable audit screen and keylogging, all sessions, all devices
  • Real-time shadowing to remotely terminate active access sessions
  • Privileged Behaviour analytics for common and unusual activity
  • Out of the box connections to over 150 target devices
  • Integrated with ITSM platforms including Service Now
  • Fine grained, role-based access and permissions via configurable polices
  • Complete integration and support of multi-Active Directories

Benefits

  • Protect Critical Infrastructure from Cyber Attack and Insider Threat
  • Satisfy audit and compliance recording of privileged access
  • Delegate automated Privileged tasks to reduce burden on IT Admins
  • Rapid deployment and ease of use
  • Control & Audit Vendor Access to your IT systems
  • Automatic credential injection eliminates need for users to know passwords
  • Pre-built adapters for SIEM, Incident Response, ITSM and IAM platforms
  • Increase productivity of your IT Admins and Service Desk
  • Assurance Dashboard, Sophos, CareCERT compliance, Secure-IT (two factor authentication

Pricing

£22 per device

Service documents

G-Cloud 11

687217195238800

ITHealth Ltd

Chris Booth

07720739146

chris.booth@ithealth.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Active Directory, Service Now & ITSM, Radius MFA, SIEM, IT Infrastructure Systems, & more.
Cloud deployment model Private cloud
Service constraints No
System requirements No System Requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times If we are unable to provide a solution at the time of the first notification, we will provide our first considered response and continually update the person who raised the support request (and/or the Customer) as per the following:

P1 - First Considered Response: 1 hour, Progress Update: 3 hours, Solution Delivery: 48 hours
P2 - First Considered Response: 3 hours, Progress Update: 8 hours, Solution Delivery: 72 hours
P3 - First Considered Response: 8 hours, Progress Update: 24 hours, Solution Delivery: 96 hours
P4 - First Considered Response: 24 hours, Progress Update: 24 hours, Solution Delivery: 120 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels P1 – Mission Critical : Software or product fault preventing the Customer’s business from carrying out its normal operations.
P2 – Severe Disruption : Software or product fault causing operating problems for the Customer’s business and its normal activities.
P3 – Problematic : Software or product failing on a regular basis or problems occurring within specific functions or facilities.
P4 – Non Critical : Occasional software or product failures/problems that can be overcome without undue difficulty or disruption to the Customer’s business operations.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Many pieces of documentation are available to get using the service including: Install and Setup Guides, Admin Guide, Template Guide and several tutorial videos on YouTube (search for Osirium). Instructor lead product training is also available.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction All data from PxM can be saved as CSV or PDF format exports.
End-of-contract process The Osirium PxM platform is provided as a subscription controlled by a time-stamped license key. Unless the susbcription is renewed the license key will expire and access to the system will no longer be possible.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service HTML5 Browser based with no differentiation of access device
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API Yes
What users can and can't do using the API As of v6.3.0 PxM has a full read only API to both configuration and vaulted credentials.
A full read/write API is on the roadmap.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation PxM support for devices is based on 'Device Knowledge Templates'. This is an open part of the configuration and allows customers to add any new devices to be supported by PxM beyond the out of the box 150+ templates.

Scaling

Scaling
Independence of resources N/A - PRIVATE CLOUD - SINGLE TENANT

Analytics

Analytics
Service usage metrics Yes
Metrics types Many metrics are avilable including user stats, device stats, connection stats.
Account state information is also available.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Osirium

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach File and Database Encryption
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All data from PxM can be saved as CSV or PDF format exports.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The Osirium PxM platform is provided as a subscription and can be deployed in the customer's preferred Cloud platform which will determine the SLA.
Approach to resilience This information is available on request
Outage reporting The Osirium PxM platform is provided as a subscription and can be deployed in the customer's preferred Cloud platform which will determine the SLA.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Via Authentication options listed above
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes This information is available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use a form of Agile / Git process whereby all code changes are committed in code forks, vulnerability scanned (including CVE checks of third party packages), peer reviewed against 14 different criteria, merged into master, fully end to end automatically tested, published and then released.
Vulnerability management type Supplier-defined controls
Vulnerability management approach This information is available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach This information is available on request
Incident management type Supplier-defined controls
Incident management approach This information is available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks Hosted in Customer's and can connect to any network

Pricing

Pricing
Price £22 per device
Discount for educational organisations Yes
Free trial available Yes
Description of free trial PxM Express is a free version of the fully functional Osirium PxM solution. It is limited to a maximum of 10 Devices and 5 Users for a period of 12 months.
Link to free trial https://osirium.com/products/pxm-express/

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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