ITHealth Ltd

ITHealth Cyber Security Suite includes Privileged Access Management

ITHealth's Cyber Security Suite includes Osirium’s PxM Privileged Access Management & Task Automation to protect your IT infrastructure, cloud services and critical assets.


  • Protect and delegate Privileged Access with 1-click access
  • Separate from automatically managed and rotated privileged credentials
  • Delegate automated pre-packaged and custom privileged tasks
  • A searchable audit screen and keylogging, all sessions, all devices
  • Real-time shadowing to remotely terminate active access sessions
  • Privileged Behaviour analytics for common and unusual activity
  • Out of the box connections to over 150 target devices
  • Integrated with ITSM platforms including Service Now
  • Fine grained, role-based access and permissions via configurable polices
  • Complete integration and support of multi-Active Directories


  • Protect Critical Infrastructure from Cyber Attack and Insider Threat
  • Satisfy audit and compliance recording of privileged access
  • Delegate automated Privileged tasks to reduce burden on IT Admins
  • Rapid deployment and ease of use
  • Control & Audit Vendor Access to your IT systems
  • Automatic credential injection eliminates need for users to know passwords
  • Pre-built adapters for SIEM, Incident Response, ITSM and IAM platforms
  • Increase productivity of your IT Admins and Service Desk
  • Assurance Dashboard, Sophos, CareCERT compliance, Secure-IT (two factor authentication


£22 per device

Service documents


G-Cloud 11

Service ID

6 8 7 2 1 7 1 9 5 2 3 8 8 0 0


ITHealth Ltd

Chris Booth


Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Active Directory, Service Now & ITSM, Radius MFA, SIEM, IT Infrastructure Systems, & more.
Cloud deployment model
Private cloud
Service constraints
System requirements
No System Requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
If we are unable to provide a solution at the time of the first notification, we will provide our first considered response and continually update the person who raised the support request (and/or the Customer) as per the following:

P1 - First Considered Response: 1 hour, Progress Update: 3 hours, Solution Delivery: 48 hours
P2 - First Considered Response: 3 hours, Progress Update: 8 hours, Solution Delivery: 72 hours
P3 - First Considered Response: 8 hours, Progress Update: 24 hours, Solution Delivery: 96 hours
P4 - First Considered Response: 24 hours, Progress Update: 24 hours, Solution Delivery: 120 hours
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
P1 – Mission Critical : Software or product fault preventing the Customer’s business from carrying out its normal operations.
P2 – Severe Disruption : Software or product fault causing operating problems for the Customer’s business and its normal activities.
P3 – Problematic : Software or product failing on a regular basis or problems occurring within specific functions or facilities.
P4 – Non Critical : Occasional software or product failures/problems that can be overcome without undue difficulty or disruption to the Customer’s business operations.
Support available to third parties

Onboarding and offboarding

Getting started
Many pieces of documentation are available to get using the service including: Install and Setup Guides, Admin Guide, Template Guide and several tutorial videos on YouTube (search for Osirium). Instructor lead product training is also available.
Service documentation
Documentation formats
End-of-contract data extraction
All data from PxM can be saved as CSV or PDF format exports.
End-of-contract process
The Osirium PxM platform is provided as a subscription controlled by a time-stamped license key. Unless the susbcription is renewed the license key will expire and access to the system will no longer be possible.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Differences between the mobile and desktop service
HTML5 Browser based with no differentiation of access device
Service interface
Description of service interface
Accessibility standards
None or don’t know
Description of accessibility
Accessibility testing
What users can and can't do using the API
As of v6.3.0 PxM has a full read only API to both configuration and vaulted credentials.
A full read/write API is on the roadmap.
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available
Description of customisation
PxM support for devices is based on 'Device Knowledge Templates'. This is an open part of the configuration and allows customers to add any new devices to be supported by PxM beyond the out of the box 150+ templates.


Independence of resources


Service usage metrics
Metrics types
Many metrics are avilable including user stats, device stats, connection stats.
Account state information is also available.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request


Supplier type
Reseller (no extras)
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other data at rest protection approach
File and Database Encryption
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All data from PxM can be saved as CSV or PDF format exports.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Osirium PxM platform is provided as a subscription and can be deployed in the customer's preferred Cloud platform which will determine the SLA.
Approach to resilience
This information is available on request
Outage reporting
The Osirium PxM platform is provided as a subscription and can be deployed in the customer's preferred Cloud platform which will determine the SLA.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Via Authentication options listed above
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials
Information security policies and processes
This information is available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use a form of Agile / Git process whereby all code changes are committed in code forks, vulnerability scanned (including CVE checks of third party packages), peer reviewed against 14 different criteria, merged into master, fully end to end automatically tested, published and then released.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
This information is available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
This information is available on request
Incident management type
Supplier-defined controls
Incident management approach
This information is available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Connected networks
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
Hosted in Customer's and can connect to any network


£22 per device
Discount for educational organisations
Free trial available
Description of free trial
PxM Express is a free version of the fully functional Osirium PxM solution. It is limited to a maximum of 10 Devices and 5 Users for a period of 12 months.
Link to free trial

Service documents

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