SynApps Solutions Limited

ECM Migration to the Cloud Service

SynApps Solutions has partnered with FME ag to bring ECM migration to the cloud. By leveraging SynApps Solutions many years of experience migrating solutions and combined with FME's migration center product we can provide fast, cost effective options for migration to the cloud.

Features

  • Meta-data transformation engine
  • Managing large data volumes
  • Real-time simulation and test
  • Central migration database
  • Predefined migration approach
  • Successive delta migrations
  • Ready for sensitive environments
  • Open connectivity architecture

Benefits

  • Multi source and target platform support
  • allows to combine migration, archive and/or decommission scenarios at once!
  • It is a full function, out-of-the-box software
  • Easy to use, no programming or scripting needed
  • It works without interrupting any of your normal business operations
  • Efficient metadata transformation through extensible algorithms
  • Certified by leading ECM platform vendors e.g. Alfresco, OpenText
  • Validation of the data, error detection, robust logging and handling
  • PDF-A conversion can be integrated for long-term archiving

Pricing

£25000 per licence per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 8 6 6 6 8 7 2 1 5 4 5 5 6 6

Contact

SynApps Solutions Limited

James Paton

+44 (0)8702 405143

james.paton@synapps-solutions.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
An enterprise content management solution such as Opentext or Alfresco.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Support availability 08:30am - 5.30pm. Mondays - Fridays excluding UK Bank Holidays as standard.
System requirements
  • Windows 7, 8 or 10 on the users desktop environment.
  • Mac OSX

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to assess and respond to ALL Priority 1 incidents within 1 hour when raised during the normal business hours of 08:30-17:30, excluding Bank Holidays and Weekends.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SynApps Solutions standard support includes Service Managers, Infrastructure Engineers, and Application Support Engineers operated out of our Hatfield support office. We aim to assess and respond to ALL Priority 1 incidents within 1 hour when raised during the normal business hours of 09:00-17:30, excluding Bank Holidays and Weekends.

Please see our service definition document for a complete breakdown of our service levels.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All new customers are assigned a Project Manager that will provide planning, proactive support and advice for the initial onboarding of the service. This will lay out timelines and procedures for the enablement of the platform for the customer.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The customer has complete complete control on how their data is exported although additional costs may apply.

A typical exit process would be as follows from the hosted environment on request, extract the data from the repository and provide the configuration source files. The extracted data will be typically provided in XML format for data and original native format for the content files. In addition any implementation source code/configuration for the solution will be exported from the code repository and supplied along with the data.
End-of-contract process
We will return all your data and materials which cannot be deleted or exported by you, typically we will provide an as is snapshot of the repository. A more complete export which required the manipulation of the data from original structure in the repository will attract additional exit fees.

We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition and within the first year. We will also return all of your confidential information, unless there is a legal requirement that we keep it.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Migration center is a Java-based technology and is deployed on standard Java EE technology (e.g. Apache Tomcat). Integration with other systems is via multiple mechanisms but includes Web Services and RESTful APIs for access to and from other technologies such as .NET.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Additional migration pathways can be added in to the service as required for either target or source systems.

Scaling

Independence of resources
Resources provided for the service are provisioned on uncontended hardware.

Analytics

Service usage metrics
Yes
Metrics types
We provide standard KPI's for the services which include but are not limited too the following: -
* User Usage, including monthly logins, peak sessions, login failures.
* Platform performance in the form of Network throughput, CPU & Memory Usage
* Storage use.
Reporting types
  • API access
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
FME ag

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Physical access controls are managed by our hosting partner.
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The user interface provides users with the ability to perform one-off exports as required, or if a bulk export this can be arranged with our professional service's teams.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • All content is exported in its native format.
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
All services within the network are protected by dedicated firewalls. Keeping services seperate to ensure that data cannot be comprised.

Availability and resilience

Guaranteed availability
99.95%
Approach to resilience
Our service is deployed across a number of zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware).
Outage reporting
All outages will be reported via email notifications service.  Outages are identified as Planned maintenance, Emergency maintenance, and platform issues.  In addition, the designated Service Manager will proactively contact customers as appropriate.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Users will be authenticated to access the administration consoles and reporting interfaces. Access to the migration tool is managed by administrator restrictions applied to the server running the software.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
Latest Revision Date: 09/22/2017
What the ISO/IEC 27001 doesn’t cover
The whole organisation has been included in the certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
CyberEssentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
As part of ISO 27001 certification we maintain a formal Information Security Management System, under which we maintain our Information Security Policy. The information security policy approval is conducted as part of the quarterly management review meetings which is driven by at least two directors and the Security and Compliance Manager.

Our Information Security Policies are subjected to a regular internal audit for which we have a pre-defined schedule of areas of the ISMS (ISO 27001) which are to be audited. The schedule ensures that all areas of the ISMS Scope are audited at least annually and, in some areas, twice a year. This is to ensure that appropriate adoption of the policy is monitored within the organisation. The auditor may be an individual within the organisation appointed to audit a specific area of the business.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
SynApps Solutions has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with best practise with ITIL and in-line with the change control procedure defined in our ISMS as part of our ISO27001 accreditation. Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation.

Typically as part of the onboarding service where the customer has specific change control procedures then we will integrate with these.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
SynApps Solutions vulnerability management policy and process, which has been implemented, maintained and assessed in accordance with the guidance from the ISO27001 standards. SynApps Solutions receives regular updates where from the vendor suppliers, taking action where and when it is appropiate to the service. For other systems and software we monitor news letters published by our partners and reports published by industry standard news outlets to promptly identify and evaluate any emerging vulnerabilities which require our attention.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Following best practice from the National Cyber Security Centre, SynApps Solutions protects the proposed platform with enhanced protective monitoring services (SIEM). Protective Monitoring is pro-actively operated by our partner Falanx Assuria whose approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, audit monitoring, boundary traffic where not covered by UK Cloud, suspicious activities, network connections amongst many others. All alerts are immediately notified to the SynApps Solutions infrastructure team for prompt investigation.
Incident management type
Supplier-defined controls
Incident management approach
SynApps Solutions has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by SynApps Solutions personnel, and incidents identified and reported to SynApps Solutions by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£25000 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A free trial is available upon request.

Service documents

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