Mobi10
PC based testing solution supporting in excess of 10 simultaneous connections. Tool will comprehensively test mobile devices for all features and record the results live for access via excel or API, some of the tests are fully automated and others require user confirmation.
Features
- Support multiple connections
- Real-time reporting
Benefits
- Multiple connected devices
- Rapid device detection
- Consistent testing standard
- Control tests included and order to fit operation
- Automatic due-diligence check (MobiCheck)
- Instant onscreen issues shown (e.g FMIP on)
Pricing
£0 to £1 a licence
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@3fc837cb-0e12-4c5a-8bce-052460fdfea9.com.
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Framework
G-Cloud 11
Service ID
6 8 5 8 7 6 0 6 0 7 8 7 2 5 5
Contact
IMEI Ltd
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Telephone: <removed>
Email: <removed>@3fc837cb-0e12-4c5a-8bce-052460fdfea9.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- On the release of new operating system (OS) update on occasion the service will require update to support the new OS, this may lead to non-support for a short period of time and would require running an update to the software installed.
- System requirements
- Web-based or App access - no restrictions
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Service Level Agreement - Monday - Sunday between 9am - 5pm 4 hour initial response time.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- The web chat is a third party designed software and has not been specifically designed with consideration to EN 301 549 9 but follows best practices and current HTML standards.
- Web chat accessibility testing
- No testing has been carried out.
- Onsite support
- No
- Support levels
- The support level provided is email and tickets Monday - Sunday 9am - 5pm and support is inclusive with the product. The allocation of Technical Account Manager is optional at the request of the customer and is at no extra charge.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Once user has created an account, there are user guides available with their account, access to help desk function and where relevant training videos.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- All user activity can be downloaded from the online portal.
- End-of-contract process
- User accounts are disable and will no longer be able to access portal and respective data. There is no overall contract cost as customers pay for the service as they use it.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- Description of service interface
- PC based.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Our application currently has not been specifically designed with consideration to EN 301 549 9 but follows best practices and current HTML standards.
- Accessibility testing
- No testing has been carried out.
- API
- Yes
- What users can and can't do using the API
- The user has the ability to obtain API credentials and documentation via the online portal. The API only gives the ability to access the service, the user is unable to make changes.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- Live monitoring of server performance and overheads. Provisioning of resources that have capacity over and above historical and expected requirements.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Full user activity report are available and can be viewed via an on screen dashboard, this can be filter by date and services.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- There are export facilities within the online portal which are exported CSV or Excel and also a PDF certificate is available for each MobiCheck process.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Xlsx
- Data import formats
-
- CSV
- Other
- Other data import formats
- Xlsx
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
The service aims to be available 24 hours a day, 7 days a week , 365 days a year. In the event of planned maintenance of the server, the customer will be given at least 30 days notice and endeavor that updates will take place between 22:00 and 06:00 GMT.
We endeavor to notify in advance for any critical updates where possible but such updates would be outside of planned maintenance.
All refunds are processed on a case by case basis. A refund will be awarded in the unlikely event that a service activity has failed and meets the refund policy requirements for condition of the mobile device. - Approach to resilience
- Information for datacentre resilience is available on request
- Outage reporting
- Service outages are reported via a public dashboard and email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access is controlled by role-based permissions allocated to pre-defined account types controlled by senior management.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- There is a risk based approach to security governance that is in line with the requirements of ISO 27001. This included carrying out information security risk assessment/treatment plan for the business with policies and procedures developed in accordance with the Statement of Applicability in line with ISO 27001.
- Information security policies and processes
- Policies and procedures are created in line with the requirements of ISO 27001. Internal full-time Compliance Officer to manage and monitor the implementation of policies and procedures.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
- Change identification
- Assessment of requirements and impact
- Impact assessment on legacy systems
- Assessment of security and vulnerability
- Creation of implementation plan
- Sign off by senior management
- Tracked through use of version control
- Notification to affected parties where changes will have an impact with a date of implementation
- Implementation and testing of changes in development environment
- Push to live environment - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Monitoring of bulletins from providers of underlying technology. Where applicable patches are applied at the earliest available opportunity.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Server based monitoring in real-time to identify potential malicious activity. Rule-based system automatically blocks access. Potential compromises are investigated on a per incident basis immediately.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Incident management process is defined in line with the requirement of ISO 27001. Users report incidents via the dedicated support desk and are provided a report through this service.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £0 to £1 a licence
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@3fc837cb-0e12-4c5a-8bce-052460fdfea9.com.
Tell them what format you need. It will help if you say what assistive technology you use.