IMEI Ltd

Mobi10

PC based testing solution supporting in excess of 10 simultaneous connections. Tool will comprehensively test mobile devices for all features and record the results live for access via excel or API, some of the tests are fully automated and others require user confirmation.

Features

  • Support multiple connections
  • Real-time reporting

Benefits

  • Multiple connected devices
  • Rapid device detection
  • Consistent testing standard
  • Control tests included and order to fit operation
  • Automatic due-diligence check (MobiCheck)
  • Instant onscreen issues shown (e.g FMIP on)

Pricing

£0 to £1 per licence

Service documents

Framework

G-Cloud 11

Service ID

6 8 5 8 7 6 0 6 0 7 8 7 2 5 5

Contact

IMEI Ltd

Peter Kirby

07514 937938

info@mobicode.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
On the release of new operating system (OS) update on occasion the service will require update to support the new OS, this may lead to non-support for a short period of time and would require running an update to the software installed.
System requirements
Web-based or App access - no restrictions

User support

Email or online ticketing support
Email or online ticketing
Support response times
Service Level Agreement - Monday - Sunday between 9am - 5pm 4 hour initial response time.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
The web chat is a third party designed software and has not been specifically designed with consideration to EN 301 549 9 but follows best practices and current HTML standards.
Web chat accessibility testing
No testing has been carried out.
Onsite support
No
Support levels
The support level provided is email and tickets Monday - Sunday 9am - 5pm and support is inclusive with the product. The allocation of Technical Account Manager is optional at the request of the customer and is at no extra charge.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once user has created an account, there are user guides available with their account, access to help desk function and where relevant training videos.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All user activity can be downloaded from the online portal.
End-of-contract process
User accounts are disable and will no longer be able to access portal and respective data. There is no overall contract cost as customers pay for the service as they use it.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
PC based.
Accessibility standards
None or don’t know
Description of accessibility
Our application currently has not been specifically designed with consideration to EN 301 549 9 but follows best practices and current HTML standards.
Accessibility testing
No testing has been carried out.
API
Yes
What users can and can't do using the API
The user has the ability to obtain API credentials and documentation via the online portal. The API only gives the ability to access the service, the user is unable to make changes.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Live monitoring of server performance and overheads. Provisioning of resources that have capacity over and above historical and expected requirements.

Analytics

Service usage metrics
Yes
Metrics types
Full user activity report are available and can be viewed via an on screen dashboard, this can be filter by date and services.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There are export facilities within the online portal which are exported CSV or Excel and also a PDF certificate is available for each MobiCheck process.
Data export formats
  • CSV
  • Other
Other data export formats
  • Xlsx
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
Xlsx

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service aims to be available 24 hours a day, 7 days a week , 365 days a year. In the event of planned maintenance of the server, the customer will be given at least 30 days notice and endeavor that updates will take place between 22:00 and 06:00 GMT.

We endeavor to notify in advance for any critical updates where possible but such updates would be outside of planned maintenance.

All refunds are processed on a case by case basis. A refund will be awarded in the unlikely event that a service activity has failed and meets the refund policy requirements for condition of the mobile device.
Approach to resilience
Information for datacentre resilience is available on request
Outage reporting
Service outages are reported via a public dashboard and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is controlled by role-based permissions allocated to pre-defined account types controlled by senior management.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
There is a risk based approach to security governance that is in line with the requirements of ISO 27001. This included carrying out information security risk assessment/treatment plan for the business with policies and procedures developed in accordance with the Statement of Applicability in line with ISO 27001.
Information security policies and processes
Policies and procedures are created in line with the requirements of ISO 27001. Internal full-time Compliance Officer to manage and monitor the implementation of policies and procedures.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
- Change identification
- Assessment of requirements and impact
- Impact assessment on legacy systems
- Assessment of security and vulnerability
- Creation of implementation plan
- Sign off by senior management
- Tracked through use of version control
- Notification to affected parties where changes will have an impact with a date of implementation
- Implementation and testing of changes in development environment
- Push to live environment
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Monitoring of bulletins from providers of underlying technology. Where applicable patches are applied at the earliest available opportunity.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Server based monitoring in real-time to identify potential malicious activity. Rule-based system automatically blocks access. Potential compromises are investigated on a per incident basis immediately.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management process is defined in line with the requirement of ISO 27001. Users report incidents via the dedicated support desk and are provided a report through this service.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0 to £1 per licence
Discount for educational organisations
No
Free trial available
No

Service documents

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