eCom Scotland

eNetAuthor

eNetAuthor® is a cloud-based eLearning authoring tool. Move effortlessly from storyboard to authoring, reviewing and tracking. Supports team workflow, collaboration and project management, is standards-based with SCORM, LTI and xAPI. Fully HTML5 compliant.
Built-in accessibility to comply with guidelines. LRS analytics tool and various publishing formats for mobile learning resources.

Features

  • Cloud based HTML5 e-learning authoring tool
  • Ready to use templates
  • Easy to use content authored using drag and drop
  • Storyboarding, design and project management resource all in one place
  • Full control over styling using code and properties view
  • Integrated resources making authoring easy
  • Fully responsive and adaptive design available for review before publishing
  • SCORM and xAPI compliant
  • Customisable dashboard with real-time insight
  • Assisted coach mode to guide you through processes

Benefits

  • Publish responsive content to multiple devices
  • Accessible worldwide
  • Allows you to develop your own resources for full customisation
  • Promotes collaborative team work
  • Content can also be published as native apps
  • Easy to use and collaborative e-learning production
  • Customisable containers allow simple rebranding
  • Create device-specific experiences from single source code
  • Track courses with full Experience API (xAPI or Tin-Can) tracking

Pricing

£1500 to £2500 per licence per year

Service documents

G-Cloud 9

685844789353137

eCom Scotland

Emma Dickson

01383 630032

Emma.Dickson@ecomscotland.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Limitations may include; Clients SSL, licensing and browser limitations.
System requirements
  • A stable internet connection of 5Mbps minimum
  • A browser that supports HTML5

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 24hrs however some responses may take up to 72hrs.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing N/A
Onsite support Onsite support
Support levels A product co-ordinator to assist with training requirements. The training providing can be bespoke and therefore pricing differs and will be estimated on a case by case basis.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started There is a getting started guide within the authoring tool as well as support documentation as well as fair use assistance.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Publish content to their LMS.
End-of-contract process Content is kept for 14 days before being removed from the server. Users will then no longer has access to the authoring tool.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Review mode and project management tools work on mobile only. Authoring content must be carried out on a desktop device.
Accessibility standards WCAG 2.0 A
Accessibility testing Text support only.
API No
Customisation available Yes
Description of customisation The product package can be customised in terms of user numbers, storage, courses and support. This can only be done by the account administrator.

Scaling

Scaling
Independence of resources Cloud is load balanced and application optimisation.

Analytics

Analytics
Service usage metrics Yes
Metrics types There is usage information provided within the application.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Course is available for download in various formats such as SCORM, xAPI, as Website, HTML
Data export formats Other
Other data export formats
  • HTML
  • SCORM
  • As Website
  • XAPI
Data import formats Other
Other data import formats
  • JPEG
  • PNG
  • BMP
  • GIF
  • MP4
  • MP3
  • HTML
  • CSS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% as per https://www.ukfast.co.uk/service-level-agreement-cloud-hosting.html and reasonable maintenance.
Approach to resilience Information available on request.
Outage reporting Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User roles to restrict management interface.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Adhere to principles of ISO27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ECom's formal change management process;
• Appointing a change manager responsible for the proposed changes.
• Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.
• Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.
• Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.
• Ensuring the configuration management system is updated to reflect the effect of any changes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester.
Anti virus and anti ransomware installed on all machines
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Syslog Monitoring performed by PRTG server
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach • Incident identification
• Incident logging
• Incident categorization
• Incident prioritization
• Initial diagnosis
• Escalation, as necessary, to level 2 support
• Incident resolution
• Incident closure
• Communication with the user community throughout the life of the incident

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1500 to £2500 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free no obligation trial which offers full access of the authoring tool
Link to free trial http://www.enetauthor.com/Register

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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