Fordway

Cloud End Point Protection and Compliance Service from Fordway

Fordway Endpoint Data Protection and Compliance is a fully-automated, enterprise-class solution offered as software as a service (SaaS), covering backup, restoration, compliance and legal. Endpoint Protection and Compliance offers elastic, on-demand backup storage that scales for any number of users, with data stored in either Amazon AWS or Microsoft Azure.

Features

  • Centralised storage ensures protected data. Full visibility for data governance
  • Federated search identifying files locations. Geographic location of mobile devices
  • Automated compliance monitoring and deep audit trails for risk identification
  • Legal hold management enables data to be preserved as required
  • Extensive data policy configuration options meeting global data privacy requirements
  • Integrated DLP assists in preventing data breach of lost devices
  • Remote wipe (automatic or admin-initiated), geo-location, and enforced encryption
  • Enterprise-grade encryption in-transit (256-bit SSL) and at-rest (AES-256)
  • OS support: Windows, Mac, IOS, Android, Linux, Chromebook
  • High availability and enterprise-scale RPO and RTO

Benefits

  • Automated backups to a predetermined schedule with no user disruption
  • Public Cloud hosted offering anytime, anywhere access from any device
  • Immediate self-service restore to swiftly resume work on new device
  • Backup, recovery, archive for cloud applications e.g. Office365, SharePoint, Google
  • Automated installation and integrated mass deployment; straightforward and simple deployments
  • Unified interface enables your IT team with centralised administration
  • Intuitive bandwidth, resource usage and scheduling settings
  • Per user licence model enables unlimited data to be stored
  • Enterprise-class security, compliant with international standards (SOC-1, SOC-2, SOC-3)
  • Up to 99.99999% Customer Data durability and 3-way data redundancy

Pricing

£2.50 to £15 a user a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

6 8 5 1 7 7 0 4 8 3 7 3 8 9 8

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
The service runs active/active across multiple Cloud availability zones, Azure and AWS hosted options. There is no requirement for planned downtime of the underpinning service infrastructure, it is available 24x7x365. OS and application patching of instances may require server instance downtime but the service will not be affected. Due to operating from a fully resilient and virtualised environment there is no requirement for planned downtime of the underpinning IaaS infrastructure, each quarter Fordway reserve the right to invoke a 4 hour maintenance window, a maximum of two of these can be invoked per datacentre in any rolling year.
System requirements
  • Windows 8, 10, MacOS 10 and later, Chromebooks supported
  • IOS and Android client support for tablets and mobiles
  • All data storage costs included

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 incident 24 x 7, 15 minute response.
Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Tested integration with JAWS for visually impaired users
Onsite support
Yes, at extra cost
Support levels
Fordway provide a standard SLA that details response times which can be tailored to customer needs
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Fordway have an on-boarding process for this service as it requires detailed configuration information and implementation of interfaces. The on-boarding process will be subject to a project framework in which full testing, pilot and handover will be tasked. This will include training of users and system administrators. Process requirements are detailed in the Service Description.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Fordway have an exit procedure where we work with the customer to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.
End-of-contract process
Fordway have an exit procedure where we work with the customer to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
InSync web provides the same user functionality via web and mobile
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The service is dependent on the customers policies, requirements and operating environment and will be agreed on engagement. Customisation will be aligned to the contract and supporting SLA.

Scaling

Independence of resources
Users are guaranteed scalability through solution design and Fordway's ISO27001 accreditation on their service structure

Analytics

Service usage metrics
Yes
Metrics types
Fordway have a standard SLA with any defined usage metrics that the service requires and is dependent on the service design.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Druva

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their data on request and in an agreed format depending on their requirements
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Native file format of applications backed up
  • Import into OneDrive, Dropbox or other cloud service
  • Export to AWS S3, Azure Blob or Google Cloud
  • Export to portable hard disk
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Native application file format
  • Import from OneDrive, Dropbox or other hosted file storage
  • AWS S3 and AWS file storage
  • Azure Blob storage, Azure Files
  • Any NAS device

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Disclosed on request
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Disclosed on request

Availability and resilience

Guaranteed availability
Fordway provide a standard SLA with availability of 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA up to a maximum of 20% of the monthly service charge
Approach to resilience
All elements of the service are operated and secured to ISO27001 under Fordway’s existing certification. Fordway Endpoint Protection copies data to multiple availability domains in diverse datacentres across multiple EU located public cloud providers to provide a fully resilient service
Outage reporting
The service provides service updates which are notified into the client dashboard in their portal and can be configured to send email alerts if desired. The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA which can be tailored to the customer's requirements.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
None
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISOQAR
ISO/IEC 27001 accreditation date
14/03/2019
What the ISO/IEC 27001 doesn’t cover
Statement of Applicability disclosed on request
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • PSN Service Provider (PSN/SP)
  • Pan Government Accreditation to OFFICIAL & OFFICIAL-SENSITIVE
  • NHS IGSoC for N3/HSCN certification
  • PAS555
  • GCLOUD Assured

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
These are defined and audited as part of Fordway's ISO27001 certification, with regular senior management review. Details and supporting documentation will be made available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Fordway's risk management aligns with ISO27001
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Fordway incident management process complies to ISO27001:2013 and aligns to ITIL best practise and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£2.50 to £15 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 days use of service for up to 25 users

Service documents

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