Fordway

Cloud Intermediation Services

Fordway’s Cloud Intermediation Service (CIMS) is designed to assist customers in assessing, planning, transforming and migrating their infrastructure, partially or wholly across to a public cloud environment utilising Fordway’s own cloud services as a stabilising intermediary where and when appropriate.

Features

  • Tailored service aligned to the customer’s strategic requirements.
  • Due diligence on existing customer’s infrastructure, applications and support structure.
  • Strategic, technical and migration design for a cloud based solution
  • Supplier engagement and tendering
  • Migration design and planning
  • Cloud intermediation hosting services for stabalisation of services
  • Service Management integration (including service desk automation)
  • On-going management, monitoring and reporting of multi supplier environments
  • Skill assessment and development of staff to transition to cloud

Benefits

  • Mapping of existing IT provision including infrastructure, processes and skills
  • Transformation of services to be cloud ready
  • Transferring services to the most appropriate hybrid model
  • On-going management of cloud based services
  • Continuous service Improvement
  • Aligned to best practice frameworks such as ITIL and SFIA
  • Adoption of standards such as ISO27001 and ISO20000
  • Experience in government, health and private migrations

Pricing

£300 to £1,075 a person a day

Service documents

Framework

G-Cloud 12

Service ID

6 8 5 1 1 6 6 0 6 5 4 4 4 1 4

Contact

Fordway

Richard Blanford

01483 528200

tenders@fordway.com

Service scope

Service constraints
No
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 incident 24 x 7, 15 minute response.
Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Fordway has a standard SLA that details response times which can be tailored to customer needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Fordway have an on-boarding process for this services as it requires detailed configuration information and implementation of interfaces. The on-boarding process will be subject to a project framework in which full testing, pilot and handover will be tasked. This will include training of users and system administrators. Process requirements are detailed in the Service Description.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Fordway have an exit procedure with which we work with the user to exit or migrate away from this services, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract, along with any associated costs. Process requirements are detailed in the Service Description.
End-of-contract process
Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description.

Using the service

Web browser interface
Yes
Using the web interface
Supported browsers:
• Internet Explorer 7
• Internet Explorer 8
• Internet Explorer 9
• Internet Explorer 10+
• Microsoft Edge
• Firefox
• Chrome
• Safari 9+
• Opera
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Accessible from any supported browser, supports HTML5 and all connections secured through https/SSL/TLS.
Web interface accessibility testing
Supports all assistive technologies supported by the base browser
API
Yes
What users can and can't do using the API
The API is accessible through the customer portal. Users can:
1) Start and suspend provisioned services
2) Provision new instances under an existing agreement
3) Check performance and utilisation of instances or groups of instances
4) Check consumption for billing
5) Log, track and manage Incidents, Service Requests and Change Requests
6) Instant Message/web chat with Fordway Service Desk and other staff
API automation tools
  • Chef
  • OpenStack
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Each customer has guaranteed resources which are assigned and allocated when the agreement is set up
Usage notifications
Yes
Usage reporting
  • API
  • Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • All elements including files, data, virtual machines images, databases
  • Application specific backup for most major applications
  • Snapshot recovery for immediate data restoration
  • Backup data copied to second datacentre
Backup controls
Users can recover data from snapshots through the Customer Portal, alternatively data restoration can be requested through Fordway's Service Desk
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Disclosed on request.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Disclosed on request.

Availability and resilience

Guaranteed availability
Fordway provide a standard SLA, dependent on the service resilience purchased, with availability up to 99.95% measured annually; 99.9% any quarter. Fordway recompense users with a credit of 2.5% of the monthly service contract value for each working hour the service has not met the SLA, up to a maximum of 20% of the monthly service charge.
Approach to resilience
All elements of this service are operated and secured to ISO27001 under Fordway's existing certification. Fordway CIMS can be hosted on any 3rd party cloud provider and managed by Fordway, the level of service resilience is defined by the client dependent on the business criticality of the services to be hosted and is agreed with Fordway as part of the service onboarding.
Outage reporting
The service operates under Fordway's standard SLA and any service outages will be reported as per the SLA, which will be tailored to the customer's requirements. SLA performance and outage are reported into the Customer dashboard, email alerts can be configured where requested or required by the client

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
By customer request. Customers gain access to manage services through the Customer Portal, management interfaces are not normally exposes to clients. There are no restrictions on support channels.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISOQAR
ISO/IEC 27001 accreditation date
14/03/2019
What the ISO/IEC 27001 doesn’t cover
Statement of Applicability disclosed on request.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • N3/HSCN – Annually maintain the IGSoC
  • PSN Code of Compliance and Practice for Fordway PSN IaaS
  • PSN Code of Compliance and Practice for Fordway PSN PaaS
  • PSN Code of Compliance and Practice for Fordway PSN DaaS
  • GCLOUD Assured
  • PAS555

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All security management and reporting is defined by and run to Fordway's ISO27001 procedures, which are externally audited for compliance.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Fordway's risk management aligns with ISO27001.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Fordway's incident management process complies to ISO27001:2013 and aligns to ITIL best practice and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
A defined security domain ('bubble') or number of domains, as appropriate, is created for each client, allowing client-specific security policies to be set up. The security domains can span multiple datacentres. Each client's instances are then configured in the security domain.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Both our providers facilities are registered on the EU Datacentres European Energy Efficiency Platform (E3P), link here: https://e3p.jrc.ec.europa.eu/communities/data-centres-code-conduct.

Pricing

Price
£300 to £1,075 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents

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