Ironshare

Cloud Managed Network with Cisco Meraki

Ironshare offers a cloud managed network infrastructure solution powered by Cisco Meraki. Based on a cloud subscription model, Cisco Meraki delivers enterprise class Wireless, Network and Security infrastructure through its simple cloud management platform.

Features

  • Cloud Managed
  • Simple deployment through a single cloud dashboard
  • Real time analysis and reporting
  • Zero-touch cloud provisioning
  • Enterprise level scaling for small, medium and large companies

Benefits

  • Easy to deploy and manage
  • Builtin troubleshooting
  • Rapid deployment times
  • High performance
  • Comprehensive Security

Pricing

£0 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

6 8 4 9 2 4 0 2 8 4 4 2 5 1 0

Contact

Ironshare

Stuart Hare

+441217690475

information@ironshare.co.uk

Service scope

Service scope
Service constraints Depends on the hardware and license selected.
System requirements Internet connectivity to the Meraki Cloud

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times
8 x 5 Next Business Day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Cisco Meraki provides 24×7 telephone support based out of San Francisco, London, and Sydney technical assistance centers.

The SLA for hardware replacements is Next Business Day shipment.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once purchased you have multiple options.
Your experienced IT staff can handle the design, implementation and support of your new infrastructure.
Or Ironshare can engage and do all of the design, necessary back-end configuration and then advise directly on how best to support your Cisco Meraki network. This is achieved by direct consultation followed by a documented process. Our consulting service means that we take the strain away from the customer providing online training and documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data is provided upon request once the contract has come to an end and will be deleted following sign-off from the customer.
End-of-contract process When the contract comes to an end all off - boarding tasks will be included in our standard service.

Using the service

Using the service
Web browser interface No
API Yes
What users can and can't do using the API The API contains a set of tools known as endpoints for building software and applications that communicate with the Meraki Dashboard for use cases such as provisioning, bulk configuration changes, monitoring, and role-based access controls.
API automation tools
  • Ansible
  • Chef
  • Puppet
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Cisco Meraki uses an out of band management architecture, meaning that only management data flows through the Meraki cloud infrastructure. No user traffic passes through Meraki's datacenters, and your data stays on your network.
Usage notifications Yes
Usage reporting
  • API
  • Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • HTTP request and response status
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cisco

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Availability:
99.99% uptime service level agreement (that's under one hour per year)
24x7 automated failure detection — all servers are tested every five minutes from multiple locations
Rapid escalation procedures across multiple operations teams
Independent outage alert system with 3x redundancy
Approach to resilience Redundancy:
Globally distributed datacenters
Customer network configuration data and statistical data replicated across independent data centers with no common point of failure
Real-time replication of data between datacenters (within 60 seconds)
Nightly archival backups for customer network configuration data and statistical data
Outage reporting All service outages will be notified via e-mail, and on the Meraki Dashboard portal, all outages are reported in the local time of the effected devices.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access is defined within the cloud dashboard and is based on role based access, configured by the cloud administrator.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Cyber Essentials as standard, as well as key processes and procedures from ISO 27001, NIST and NCSC standards.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes and configuration management processes are derived from ITIL V3 standards.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Meraki's vulnerability management process follows good practice inline with our industry standard accreditations. They are regularly updated by Cisco Meraki to counter the latest vulnerabilities and threats.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Cisco Meraki is committed to data protection, privacy, security, and compliance with applicable regulatory frameworks in the US and abroad. The Meraki cloud-based architecture is designed from the ground up with data protection, privacy, and security in mind.
Incident management type Supplier-defined controls
Incident management approach All incidents and issues can be reported directly from the cloud dashboard or by using telephone support, based on incident priority levels.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £0 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Cisco Meraki has multiple options for free trials of their network infrastructure solutions, including Wireless, Network and Security devices.
Link to free trial https://www.ironshare.co.uk/contactus/

Service documents

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