PrinterLogic

PrinterLogic SaaS

PrinterLogic helps IT Professionals eliminate all print servers and deliver a highly available serverless printing infrastructure. With PrinterLogic's centrally managed direct IP printing platform, IT Professionals will empower end users with mobile printing, secure release printing, and many advanced features that legacy print management applications can't provide.

Features

  • Cloud-Based Printer Management
  • Printer Driver Deployment for Windows, Mac, Linux, Chromebooks, Citrix, VMWare
  • Direct-IP Printing
  • Highly Available Network Printing
  • Printer Vendor agnostic
  • Secure Release Printing
  • Pull Printing
  • Reporting
  • Output Device Monitoring
  • Mobile Printing for iOS, Android and ChromeOS

Benefits

  • Eliminate Print Servers
  • Deliver a highly available serverless printing infrastructure
  • Cloud-Native Administration via a website
  • Print Jobs Stay Local and no job leaves corporate network
  • Printer Brand agnostic
  • OS agnostic including Windows, MAC, Linux, Chromebooks, Citrix, VMWare, WVD
  • Secure Client Connection via https
  • Automated Printer Migration

Pricing

£33.61 to £89.53 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kirsty.waddell@printerlogic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

6 8 4 5 4 4 4 5 6 3 0 1 5 9 5

Contact

PrinterLogic Kirsty Waddell
Telephone: 02038749352
Email: kirsty.waddell@printerlogic.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Supported operating systems: Windows, Mac, Linux
  • Supported Browsers: MicrosoftEdge, InternetExplorer, Firefox, GoogleChrome, Safari
  • Supported Mobile OS: iOS, Android, ChromeOS
  • PrinterCloud Client communicates via HTTPS over port TCP 443
  • Printing is processed via Direct-IP over TCP port 9100

User support

Email or online ticketing support
Email or online ticketing
Support response times
Non-critical support requests during business hours:
PrinterLogic will respond within 8 hours.
Non-critical support requests during non-business hours: PrinterLogic will respond by the close of the next business day per PrinterLogic
business hours.
Critical support requests received during business and non-business
hours: PrinterLogic will respond within 4 hours.
All critical support requests must be made by phone by calling the PrinterLogic telephone support line.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
PrinterLogic will provide the following Maintenance and Support to all Software customers with a current subscription
or maintenance contract:

preventive and remedial services to maintain Software in compliance with all
applicable specifications and in good operating condition;
(ii) Updates; PrinterLogic shall provide, as soon as they are made available,to
you such Upgrades as it provides to the users for the Software from time to
time.
Support available to third parties
No

Onboarding and offboarding

Getting started
We offer Professional Services at a cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers can export their print job meta data to a CSV before the contract ends.
End-of-contract process
Contracts include support and maintenance for the SaaS application. Should the contract end, the customer will lose access into their instance of the SaaS application.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
For enterprise managed mobile devices there is offered Native Printing support for iOS, Android and Chrome OS. For guests or BYOD Mobile Devices, the users will use "email-to-print" to send print jobs to dedicated output devices.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Add custom logo to self service portal

Scaling

Independence of resources
All print jobs are direct IP from the client that resides on the customers network. While some admin features can be effected by high demand events, printing always works.

Analytics

Service usage metrics
Yes
Metrics types
PrinterLogic captures print job metadata for reporting end user printing behavior and tracks changes made in the Admin Console by users who have access, which is stored in a Audit Records report.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Amazon RDS encrypted DB instances use the industry standard AES-256 encryption algorithm to encrypt data on our server that hosts customer Amazon RDS DB instances.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
PrinterLogic administrators can export data via the admin portal and data manager feature. PrinterLogic provides a role based access control to allow the detailed definition, what data can be exported.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
https://www.printerlogic.com/printer-installer/support/printer-installer-support-service-level-agreement/
Approach to resilience
Available on request.
Outage reporting
AWS Dashboards, Pingdom, Status IO. All give email alerts to administrators. We use Status IO to report to customers if an issues is confirmed.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
PrinterLogic administrators log in to a web-based administrator portal and are authenticated against MS Active Directory (LDAP) or a cloud-based IdM (Identity Management System) like Azure AD, OKTA, Google Suite, etc. The administrator's permissions are set within the PrinterLogic system by using role-based access control.
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
While in the process of approaching the ISO27001, in lieu of that we never allow access to production servers to anyone except admins, who we only allow SSH keys access to servers. We use AWS for hosting, and exercise VPC, with whitelists and subnetting for specifice access. Access to servers is through a bastion host that requires an SSH key in addition to the keys need to hit the actual servers. We run a Pentest yearly on code. We security patch.
Information security policies and processes
We have a security committe that meets regularly to review standards and policies.

We use a combination of over 20 policies that define processes such as DR, BIA, Backup policies, Data Privacy, Incident Response, Information asset classification, IT policy, and etc

We include appropriate policies in HR employee handbooks as well as provide training to appropriate employees at least once a year.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All code resides in a Source Control(BitBucket). All changes require Peer review before being merged into the main code base. This peer review is recorded in BitBucket.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use Sophos and TrendMicro's DeepSecurity for IDS/IPS, Anti Malware, Integrity Monitoring, and Log Analyzing.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Sophos, TrendMicro Deep Security

We have a Security Incident Response plan that outlines the steps of response, who responds, and the speed of response will vary depending on the incident.
Incident management type
Supplier-defined controls
Incident management approach
Events and weaknesses need to be reported at the earliest possible stage as they need to be assessed by an Information Technology.

Users report issues to security@printerlogic.com which consists of a security team, that will evaluate the issue.

After the incident has been handled a report is written and stored, an retrospective is done to improve processes and any take away are implemented.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£33.61 to £89.53 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
- Full feature set including pull printing and mobile printing
- 30 day trial period however can be extended if needed
- No limit to number of licenses
Link to free trial
https://www.printerlogic.com/printercloud/start-trial/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kirsty.waddell@printerlogic.com. Tell them what format you need. It will help if you say what assistive technology you use.