risual Ltd

Service Continuity and Disaster Recovery Assessment and Strategy

This service forms part of risual’s Cloud Transformation portfolio. It provides organisations with a complete understanding of how utilising cloud services can guarantee service continuity and disaster recovery capability, delivering benefits. The service examines current arrangements, providing clear recommendations and a strategy delivered by certified experts, meeting international standards.


  • Delivered by highly experienced and certified ISO 20000 Practitioners.
  • Provides Service Continuity Management designed to meet ISO 27021 standards.
  • Provides Disaster Recovery planning designed to meet ISO 24762 standards.
  • Assesses current service performance and capacity.
  • Delivers a GAP Analysis of current arrangements against recognised standards.
  • Performs Business Impact Assessments to identify critical ICT services.
  • Provides strategic alignment for cloud-based service continuity and disaster recovery.
  • Delivers prioritised recommendations to help organisations meet required standards.
  • Provides a clear strategy for transitioning services to the cloud.


  • Delivered by an Azure Expert MSP accredited Microsoft partner.
  • Enhances IT service resiliency through extensive, cost-effective cloud services
  • Provides clear understanding of activities required to meet international standards.
  • Enables effective planning for transitioning services to the cloud.
  • Drives consistent levels of service continuity and disaster recovery capabilities.
  • Limits impact on capital spend for additional on-premises system capacity.
  • Identifies critical ICT systems and services through quantitative assessments.
  • Allows strategic planning for reducing costs through cloud-based services.
  • Meets UK Technology Code of Practice.


£500.00 to £1,200.00 a person a day

Service documents

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G-Cloud 12

Service ID

6 8 4 5 3 2 9 4 6 3 9 3 2 5 7


risual Ltd Bid Management
Telephone: 0300 303 2044
Email: bidmanagement@risual.com


Planning service
How the planning service works
"When delivering services to clients, risual takes a collaborative and structured approach to fully understand the current and future needs of the buyer. This approach allows both risual and the buyer to develop a strong understanding of the benefits, risks and constraints when considering the implementation of cloud hosting or software services.

Our framework for delivery follows mature and robust processes, built on a combination of Prince 2, Agile and ITIL. This is a repeatable approach to implementing new technology solutions, creating continual business value for buyers. Throughout our planning engagements, risual places the needs of our customers first and with our core principles of co-design, co-development and co-delivery, ensures that we work in partnership with you throughout.

risual's proven approach and methodology drives positive and sustainable transformational change, allowing buyers to realise their business outcomes and objectives throughout the initial planning phase and beyond into BAU."
Planning service works with specific services
Hosting or software services the planning service works with
  • Microsoft Azure
  • Microsoft Office 365
  • Amazon Web Services (AWS)


Training service provided
How the training service works
Risual provide comprehensive training services across all Microsoft cloud technology through a combination of knowledge transfer and learning and development courses. Knowledge transfer is performed by embedded risual consultants and support advisors throughout all phases of project and service delivery. This knowledge transfer is aimed at technical support engineers and helps them to understand the reasoning behind design decisions and how they are implemented and managed. risual has a Learning-as-a-Service platform that caters for both end-user training and technical learning and development. End user training covers all core Modern Workplace technologies and is offered on an annual subscription basis. Technical learning and development is free of charge, accessible through a personal email address and covers all services delivered through the Microsoft Cloud. Formal certification training is provided through risual's Microsoft Official Course - On Demand (MOC-OD) and is available for all formal Microsoft certification courses. Additional training channels, such as classroom-based training, short 5 minute "how to" videos, digital and technical skills assessments and bespoke training courses can all be provided if required.
Training is tied to specific services
Services the training service works with
  • Microsoft Office 365
  • Microsoft Windows 10
  • Microsoft Azure
  • Microsoft Windows Server
  • Microsoft Data Platform
  • Microsoft Exchange
  • Microsoft SharePoint
  • Microsoft Teams
  • Microsoft Security products and services.
  • Microsoft Dynamics 365

Setup and migration

Setup or migration service available
How the setup or migration service works
This service forms part of an extensive array of services to help customers plan and execute migrations to the Microsoft Azure platform and Amazon Web Services (AWS). Through risual’s customer journey for cloud transformation, we help organisations achieve success through three core service verticals: Assessment & Strategy, Plan & Implement and Optimise & Support. Within each of these three categories, there are several unique service offerings that offer flexibility to buyers, when considering transforming datacentre services using Microsoft Azure or AWS.
Assessment & Strategy: Provides a complete range of services to help organisations understand their current arrangements to facilitate strategic level plans to transform services using the cloud, including assessments, strategy and roadmaps.
Plan & Implement: Delivers detailed design, planning, configuration and testing for Microsoft Azure and AWS, migrating workloads from on-premises and other cloud providers to Azure and AWS.
Optimise & Support: Drive further benefits through comprehensive support services and continually improve cloud-based workloads through unique optimisation services.
risual specialise in initiation, implementation, support and transformation activities using a comprehensive set of techniques, tasks, guidelines and templates that enable a thorough, efficient migration service, governed effectively by certified project management and enterprise architecture.
Setup or migration service is for specific cloud services
List of supported services
  • Microsoft Azure
  • Microsoft Office 365
  • Amazon Web Services (AWS)

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Risual deliver robust quality assurance across three primary areas; Documentation, Technical and Project Management. In all aspects of project delivery, risual conforms to the Government Service Manual & NCSC security guidelines, ensuring we remain aligned to ISO 9001 and vendor best practice.
Documentation: All customer document deliverables are peer reviewed within risual to ensure conformance to the subject matter for accuracy and completeness prior to releasing to the customer. This relates to all strategy, design, planning, project and support documents issued by risual as part of any engagement.
Technical: Ensures solutions delivered meet security compliance for public sector services and that solutions are implemented in a safe, low risk manner through continuous testing and robust quality control procedures. Performance testing is conducted in partnership with our customers, to ensure baseline key performance metrics are met at the point of delivery and accepted by the customer.
Project Management: Undertaken across all risual projects, including internal governance boards, project reporting and change & stage gate control processes. Internal audits are conducted across the project portfolio to ensure the high standards risual employ are continually met.
risual Managed Services provide daily and monthly update reports, ensuring compliance with SLAs and KPIs.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • CiSP
  • CESG
Certified security testers
Security testing certifications
  • Other
Other security testing certifications

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
Risual Managed Services (rMS) provide a range of cloud support options, providing 24x7x365 support through a team of certified experts, with a full wrap of support for Azure, Office 365, Dynamics 365 and AWS. rMS support ensures service disruption is kept to a minimum through comprehensive incident and change management processes, in addition to being flexible to the needs of clients. All services are managed from an upgrade perspective, in addition to protection from scenarios, including disaster recovery with full support for capacity, availability and security.
risual deliver a comprehensive support model which is highly flexible and delivered in line with UK Government and international standards with regards maintenance of services through technology refresh cycles with enhanced levels of data and cyber-security management and controls, ensuring a fully compliant managed service.
Standard service hours, delivered by our support teams, all of whom are based in Stafford run from 08:00 AM - 18:00 PM, Monday to Friday except for Bank Holidays in England and Wales.

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times for call tickets are agreed with clients in advance. Our services are flexible to the business needs of the customer, with response times varying from 15 seconds through to 4 hours, dependant on incident severity. We take pride in our customer satisfaction metrics (typically over 98% every month) and as such, are happy to tailor a service bespoke to individual customer requirements and which can be adapted in times of increased business and/or service activity. ​
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Risual Managed Service (rMS), based wholly in the UK, provides clients with a comprehensive range of IT support services. Built on ITIL V3 and ISO/IEC 20000 IT Service Management standards, all staff are Security Cleared (SC) and trained to a minimum of Microsoft Certified Administrator (MCSA).

rMS provide standard, premium and managed services. Service levels and response times are agreed through consultation, ensuring we meet requirements and deliver services that offer value and excellent experience.

Standard Support: Focused on returning existing IT environments to service. Standard Service agreements ensure support for critical services throughout the day.

Premium Support: Focused on maintaining critical services within an existing IT environment. Premium Service agreements ensure 24x7x365 proactive monitoring and security patch management.

Managed Services: Strategic partnership between risual and the client. Helping customers develop and maintain the best possible IT environment to meet business need.

risual appoint an ITIL and ISO/IEC 20000 certified Service Delivery Manager for each support engagement, ensuring a dedicated point of contact for any escalations, issues or queries.

risual has multiple Microsoft escalation points and service contracts including Business Critical phone support, Premier Support for Partners and Cloud Premier Support, allowing us to raise cases with Microsoft if required.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£500.00 to £1,200.00 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@risual.com. Tell them what format you need. It will help if you say what assistive technology you use.