Renaissance Managment Consultancy Ltd

eLearning

Renaissance Management provide a multi-award-winning eLearning platform and video creation and hosting management tool to support clients on-boarding and training staff and customers.

The most effective way to keep your customers is to make them as happy and successful as possible in using your product and services for their needs.

Features

  • Multi award winning eLearning platform
  • Virtual coaching
  • Video creation
  • Video hosting and management

Benefits

  • Rapid onboarding of customers and service users
  • Accelerated learning
  • Staff development
  • Customer success

Pricing

£0 to £500 per user per year

Service documents

Framework

G-Cloud 11

Service ID

6 8 4 4 7 6 4 4 3 0 3 5 7 1 4

Contact

Renaissance Managment Consultancy Ltd

Andrew Paice

+447592578090

enquiries@renaissancemanagement.co.uk

Service scope

Service constraints
Cloud based
System requirements
Internet connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Usually within 30 minutes
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
SEND users in education contexts use our web chat and report back areas for improvement.
Onsite support
Yes, at extra cost
Support levels
Full service offer through to adhoc on site training days
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Support self service model of video instruction and virtual coaching with face to face on site training where needed.
Service documentation
No
End-of-contract data extraction
We provide this service tailored to the individual customers requirements
End-of-contract process
Customer returns to freemium model with access to everything they had previously purchased.

Using the service

Web browser interface
Yes
Using the web interface
Online training and virtual coaching platform
Web interface accessibility standard
WCAG 2.1 A
Web interface accessibility testing
Live use case with SEND users
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
We have architected the system to deliver on demand video globally with millions of concurrent users.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Number of active instances
  • Other
Other metrics
  • User progression
  • User learning
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
Full back up service of all content
Backup controls
The process is fully automated
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99% availability as standard with 99.99% availability as required
Approach to resilience
Available on request
Outage reporting
Public dashboard
Email alerts

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels
On demand
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
On request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Regular system testing
Detailed functional specification development and refinement in light of user application testing.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Third party service
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Third party service
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Internal review and scrutiny with active testing
24/7 helpdesk for reporting incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Third party service with appropriate SLA

Pricing

Price
£0 to £500 per user per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
14 day free trial
Link to free trial
Www.spongyelephant.com

Service documents

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