Renaissance Managment Consultancy Ltd


Renaissance Management provide a multi-award-winning eLearning platform and video creation and hosting management tool to support clients on-boarding and training staff and customers.

The most effective way to keep your customers is to make them as happy and successful as possible in using your product and services for their needs.


  • Multi award winning eLearning platform
  • Virtual coaching
  • Video creation
  • Video hosting and management


  • Rapid onboarding of customers and service users
  • Accelerated learning
  • Staff development
  • Customer success


£0 to £500 per user per year

Service documents

G-Cloud 11


Renaissance Managment Consultancy Ltd

Andrew Paice


Service scope

Service scope
Service constraints Cloud based
System requirements Internet connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Usually within 30 minutes
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing SEND users in education contexts use our web chat and report back areas for improvement.
Onsite support Yes, at extra cost
Support levels Full service offer through to adhoc on site training days
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Support self service model of video instruction and virtual coaching with face to face on site training where needed.
Service documentation No
End-of-contract data extraction We provide this service tailored to the individual customers requirements
End-of-contract process Customer returns to freemium model with access to everything they had previously purchased.

Using the service

Using the service
Web browser interface Yes
Using the web interface Online training and virtual coaching platform
Web interface accessibility standard WCAG 2.1 A
Web interface accessibility testing Live use case with SEND users
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources We have architected the system to deliver on demand video globally with millions of concurrent users.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types
  • Number of active instances
  • Other
Other metrics
  • User progression
  • User learning
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Full back up service of all content
Backup controls The process is fully automated
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99% availability as standard with 99.99% availability as required
Approach to resilience Available on request
Outage reporting Public dashboard
Email alerts

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels On demand
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes On request

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Regular system testing
Detailed functional specification development and refinement in light of user application testing.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Third party service
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Third party service
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Internal review and scrutiny with active testing
24/7 helpdesk for reporting incidents

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Third party service with appropriate SLA


Price £0 to £500 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 day free trial
Link to free trial

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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