UiPath

Robotic Process Automation (RPA) 1

UiPath's Robotic Process Automation (RPA) platform allows government (local, central and agencies) to rapidly automate much of the manual, repetitive, processes without changing the underlying technologies or the processes. The software robots mimic human work to deliver enhanced quality, better governance, greater efficiencies, managed costs and a better client experience.

Features

  • Robotic Process Automation

Benefits

  • Release staff to front line citizen-centric activities
  • Cost reduction (hundreds of percent in ROI in year one)
  • Efficiency gains (operate 24 hours a day and without error)
  • Compliance (every action taken by the robots is auditable)
  • Single view of the citizen (massively improving customer experience)
  • Rapid deployment (in weeks, not months or years)
  • Scalability (new robots can be created in seconds)
  • Low infrastructure costs (multiple robots on a single virtual machine)
  • Data analytics built in (allowing predictive proactive actions)
  • Deals with semi and unstructured data (automate more processes)

Pricing

£4600 per licence per year

Service documents

G-Cloud 10

684314910534066

UiPath

Ian McGregor

020 7193 4756

ian.mcgregor@uipath.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Intelligent OCR, Chatbots, Machine Learning, NPL, BI, Artificial Intelligence, Cognitive technologies
Cloud deployment model Hybrid cloud
Service constraints There are no constraints. RPA can be used in every department/agency and across all service lines. The robots are perfect anywhere where you have people manually transferring information through or between IT systems. There is a minimum set of hardware and software requirements required to install the technologies.
System requirements
  • Windows Server 2008 R2 SP1 for server
  • SQL Server 2008 Standard Edition SP1
  • Windows 7 for desktop with .Net Framework 4.5

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24/7/365 response in 4 hours based on prioritisation
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support No
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing We support assistive technology users through Zendesk
Onsite support Yes, at extra cost
Support levels L2-L3 support is free of charge. Manpower days and T&E is chargable starting at $800 per day
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training is provided free of charge via the online UiPath Training Academy. Onsite training, if required, is provided as a chargeable service, with the rates dependent upon the customised training required.

User documentation is provided free of charge online.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The UiPath platform does not store any customers' data, it remains on the customers' on-premises systems or cloud operation.
End-of-contract process Included in the annual license is the software, support, upgrades and training.

Infrastructure is the responsibility of and at the cost of the customer.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 AAA
Accessibility testing The user interface has been tested and validated.
API No
Customisation available Yes
Description of customisation The UiPath platform is highly extensible being written in .Net and using Microsoft Windows Workflow Foundation. We encourage customers to build their own Intellectual Property (which they own) on top of the platform.

Scaling

Scaling
Independence of resources The UiPath platform can support hundreds of users and thousands of robots simultaneously.

Analytics

Analytics
Service usage metrics Yes
Metrics types The UiPath server (Orchestrator) has Elasticsearch and the Kibana reporting tool built in. This means that the usage metrics can be analysed in any way customers need.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The UiPath platform does not store any user data so there is no need to export.
Data export formats CSV
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Legacy (mainframe, terminal screen, etc.)
  • Microsoft Office (Word, Excel, Outlook, Access)
  • ERP systems (Oracle, SAP, Microsoft Dynamics, etc.)
  • Native PDF documents
  • OCR'd documents and forms
  • Images (JPEG, GIF, PNG, etc.)
  • Web (any HTML including frames and multiple screens)
  • Chatbot (Google and Microsoft cognitive services)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability UiPath availability is predicated only on the customers' infrastructure. The UiPath platform is operational 24/7/365.
Approach to resilience Not applicable as the UiPath platform runs on the customers' infrastructure/cloud.
Outage reporting The UiPath Orchestrator will report any service outages and report in any way that the customer requires: dashboard, API, mobile, text or email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels User name and password control over access to uipath products.

This can be achieved via AD or other auth mechanisms.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AEROQ
ISO/IEC 27001 accreditation date 30/08/2016
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes UiPath Systems, Networks and processes are reviewed annually by the Information Security Office to ensure compliance with security policies and standards. Additionally, this review is subject to audit by the Internal Audit and External Audit.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration & Change management is handled via Hipbath Maintenance and support agreement.

UiPath will track the UiPath RPA product components and will ensure changes are handled via a documented & agreed procedure.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach UiPath implements all applicable security requirements reasonably needed for the protection of confidential data processed through UiPath systems while still continuing to operate its businesses effectively and efficiently.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach UiPath uses internal resources & external vendors to run assessment of potential risks & vulnerabilities.

If a risk or vulnerabilities is identified we have a internal procedure that handle them based on impact/ priority.

incidents are handled based on priority, starting from 4hrs response.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach UiPath provide incident management via support portal for its customers.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4600 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The Community Edition of the UiPath platform is free of charge and has no time limit. There is online support only.

Software is available for onsite trials, PoC's and pilots, at no charge, subject to signing an NDA.
Link to free trial https://www.uipath.com/freetrial-or-community

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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