Digital Interactive Ltd

Infreemation - Dedicated SAR case sofware

Infreemation is an advanced online cloud based application for processing SAR from customers.


  • Subject Access Request
  • Remote access
  • Real-time reporting
  • SAR
  • GDPR
  • Freedom of Information
  • case management system
  • case
  • Disclosure Log
  • Unique request timeline feature


  • SAR case system built specifically
  • Site license - no per user costs
  • Unlimited requests
  • Lower cost than developing in-house
  • Supports UK and Scottish legislation
  • Reduce Duplication
  • Analysis & Reporting with full dashboard and KPI stats
  • Unique request timeline feature
  • Automatic (via email or Social Media) or manual request creation
  • Limited training required


£8000 to £35000 per licence per year

Service documents

G-Cloud 10


Digital Interactive Ltd


020 3856 3344

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Internet connected device to access the system
  • Site License. Yearly cost - unlimited requests and users

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1-2 hours for all support issues raised. Support is offered 24 hours a day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Training is provided as part of the setup of the system. Once this training is complete ongoing and adhoc training can be arranged at an additional cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training is provided as part of the setup. Going forward onsite training can be provided as well as online training if needed.

Training material is available to download and view.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data can be extracted in various formats via the admin control panel. We will work with the customer to produce an export which can be used.
End-of-contract process At the end of the contract the customers data is exported. The system is then switched off at an agreed date.

Any customer data is then removed from the system, database and backups using industry standard erasure.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application is scaled automatically to work with smaller screens.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Various testing with devices to ensure everything works as expected.
What users can and can't do using the API The API can be used to make Subject Access Requests

The API can be setup upon request.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Most features and options can be customised by the customer. The administrator of the system has full access to do this.


Independence of resources We various hardware solutions in place to load balance traffic


Service usage metrics Yes
Metrics types Full KPI stats are available via one of the two customisable dashboards.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via the admin control panel.
Data export formats
  • CSV
  • Other
Other data export formats SQL
Data import formats
  • CSV
  • Other
Other data import formats
  • Access
  • SQL
  • Excel
  • Any format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service carries a 99.99% up time guarantee
Approach to resilience We have various load balanced servers in place which can redirect traffic should a server become unavailable
Outage reporting We can alert customers to service outage via email and text message

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels IP management is in place to restrict access to systems as well as limited access to physical hardware.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow all government advice on the National Cyber Security Centre. We are also Cyber Essential certificated.
Information security policies and processes We have clearly defined security policies in place which are monitored and updated regularly. Full auditing is in place to ensure policies are followed.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes are developed on separate test servers away from the live environment. Changes are then tested to ensure the system is unaffected. We also penetration test the system after every change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Regular penetration testing is undertaken using up to date methods. Patches are downloaded, tested and applied to live servers the same day they become available and have passed testing.

Information is obtained from Government websites ( and security related websites.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Firewalls, log files and failed login attempts are monitored 24/7. Incidents are responded to as soon as we are alerted.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Users can report incidents via email, telephone or support desk. There are various reports available for reporting on incidents

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £8000 to £35000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We offer a fully unlimited trial of the service for at least 30 days. This can be extended as many times as needed until a decision is made.
Link to free trial


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