Southern Communications Ltd

Data Center and Hosting, connected to Crown Hosting and the Crown Campus.

Our network connects to secure, managed tier 3/tier 3+ data centers in the UK. The centers provide a UK wide connectivity core directly accessing Crown Hosting, with secure, private links to commercial cloud offerings such as Azzure and AWS, as well as Government approved secure locations.

Features

  • Secure
  • Both inside and outside the M25 ring
  • Multi route data connectivity
  • Direct Internet Peering
  • Scalable
  • UK super grid power access
  • Direct Access to Crown Hosting and the Crown Campus

Benefits

  • UK Data Centers including, London, Slough, Farmbrough, Corsham, Newport
  • 24/7 UK based support
  • Price competitive
  • ISO9001 and 27001 accreditation
  • 99.9999% up time guarantees
  • flexible pricing models

Pricing

£50 per unit

  • Education pricing available

Service documents

G-Cloud 10

683747714448582

Southern Communications Ltd

Sue Michaelwaite

01256 391000

suem@southern-comms.co.uk

Service scope

Service scope
Service constraints The SCL Cloud Hosting service is defined around cloud compute or hotel services, including rack facilities and server hardware required to provide the active processing of information. We operate up to the virtual machine level providing the customer with the flexibility to use their own licencing agreements for operating systems and software.
System requirements
  • All customer owned equipment must be rack mountable
  • Non operational spare parts must be correctly mounted
  • All customer provided software must be VMWare compatible

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Dependent on service response and fix times are constant 24/7/365
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is accessed through our self service portal online
Web chat accessibility testing None
Onsite support Onsite support
Support levels Remote hands and full engineering support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Pre-deployment planning identifies each customer need and our team of commissioning agents will develop an on-boarding program for the customer.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All data is maintained on the customers devices and can be extracted at any time.
End-of-contract process On termination of the hosting contract the customer is provided with a period of time to close down the location and connectivity.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can monitor and manage attached services and purchase additional resources
Web interface accessibility standard None or don’t know
How the web interface is accessible Through web browser on PC / Tablet / Smart Phone
Web interface accessibility testing None
API Yes
What users can and can't do using the API All the features available in the self service portal can be accessed through the SCL API.
API automation tools OpenStack
API documentation Yes
API documentation formats PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources All hotel services to the rack as specific to that entity and all communications traffic is segmented into customer specific VRF's
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold NGD / Telehouse Group / Equinnix / Ark Group

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines
  • SQL Databases
  • Open file and Exchange databases
Backup controls Users have access to a control portal through a web interface. This allows them to schedule and maintain a full grandfather / father / son rotation of both full and incremental backups.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
Other protection between networks Segmented non routeable VRF
Data protection within supplier network Other
Other protection within supplier network Segmented non route-able VRF

Availability and resilience

Availability and resilience
Guaranteed availability We offer a 99.999% up time SLA for the environment and the connection services across our network
Approach to resilience All our connectivity is dual homed and all racks are provided on request with diverse power and connections either in copper of fiber tails.
Outage reporting Our real time monitoring solution provides automatic outage reporting and alerting. This can be customised by the user to create a specif profile per individual.

Identity and authentication

Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Registered users are provide with unique access authentication to the management systems and all transactions are logged.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 18/01/2017
What the ISO/IEC 27001 doesn’t cover Active data management within customer supplied equipment
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes Guided by the ISO security framework of 27001 and aligned to the Cabinet Office HMG Security framework.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach SCL comply with the ITIL standards for change management
Vulnerability management type Supplier-defined controls
Vulnerability management approach SCL comply with the ITIL standards for risk assessment
Protective monitoring type Supplier-defined controls
Protective monitoring approach SCL comply with the ITIL standards for risk management
Incident management type Supplier-defined controls
Incident management approach SCL comply with the ITIL standards for Incident management

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £50 per unit
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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