Data Center and Hosting, connected to Crown Hosting and the Crown Campus.
Our network connects to secure, managed tier 3/tier 3+ data centers in the UK. The centers provide a UK wide connectivity core directly accessing Crown Hosting, with secure, private links to commercial cloud offerings such as Azzure and AWS, as well as Government approved secure locations.
Features
- Secure
- Both inside and outside the M25 ring
- Multi route data connectivity
- Direct Internet Peering
- Scalable
- UK super grid power access
- Direct Access to Crown Hosting and the Crown Campus
Benefits
- UK Data Centers including, London, Slough, Farmbrough, Corsham, Newport
- 24/7 UK based support
- Price competitive
- ISO9001 and 27001 accreditation
- 99.9999% up time guarantees
- flexible pricing models
Pricing
£50 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@32dd2528-9ac0-40bd-b0f8-87ea812a7934.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
6 8 3 7 4 7 7 1 4 4 4 8 5 8 2
Contact
Southern Communications Ltd
<removed>
Telephone: <removed>
Email: <removed>@32dd2528-9ac0-40bd-b0f8-87ea812a7934.com
Service scope
- Service constraints
- The SCL Cloud Hosting service is defined around cloud compute or hotel services, including rack facilities and server hardware required to provide the active processing of information. We operate up to the virtual machine level providing the customer with the flexibility to use their own licencing agreements for operating systems and software.
- System requirements
-
- All customer owned equipment must be rack mountable
- Non operational spare parts must be correctly mounted
- All customer provided software must be VMWare compatible
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Dependent on service response and fix times are constant 24/7/365
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is accessed through our self service portal online
- Web chat accessibility testing
- None
- Onsite support
- Onsite support
- Support levels
- Remote hands and full engineering support
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Pre-deployment planning identifies each customer need and our team of commissioning agents will develop an on-boarding program for the customer.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- All data is maintained on the customers devices and can be extracted at any time.
- End-of-contract process
- On termination of the hosting contract the customer is provided with a period of time to close down the location and connectivity.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Users can monitor and manage attached services and purchase additional resources
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Through web browser on PC / Tablet / Smart Phone
- Web interface accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- All the features available in the self service portal can be accessed through the SCL API.
- API automation tools
- OpenStack
- API documentation
- Yes
- API documentation formats
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- All hotel services to the rack as specific to that entity and all communications traffic is segmented into customer specific VRF's
- Usage notifications
- Yes
- Usage reporting
-
- API
- SMS
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- HTTP request and response status
- Memory
- Network
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- NGD / Telehouse Group / Equinnix / Ark Group
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Hardware containing data is completely destroyed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Virtual machines
- SQL Databases
- Open file and Exchange databases
- Backup controls
- Users have access to a control portal through a web interface. This allows them to schedule and maintain a full grandfather / father / son rotation of both full and incremental backups.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Other
- Other protection between networks
- Segmented non routeable VRF
- Data protection within supplier network
- Other
- Other protection within supplier network
- Segmented non route-able VRF
Availability and resilience
- Guaranteed availability
- We offer a 99.999% up time SLA for the environment and the connection services across our network
- Approach to resilience
- All our connectivity is dual homed and all racks are provided on request with diverse power and connections either in copper of fiber tails.
- Outage reporting
- Our real time monitoring solution provides automatic outage reporting and alerting. This can be customised by the user to create a specif profile per individual.
Identity and authentication
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- Registered users are provide with unique access authentication to the management systems and all transactions are logged.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 18/01/2017
- What the ISO/IEC 27001 doesn’t cover
- Active data management within customer supplied equipment
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Plus
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials Plus
- Information security policies and processes
- Guided by the ISO security framework of 27001 and aligned to the Cabinet Office HMG Security framework.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- SCL comply with the ITIL standards for change management
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- SCL comply with the ITIL standards for risk assessment
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- SCL comply with the ITIL standards for risk management
- Incident management type
- Supplier-defined controls
- Incident management approach
- SCL comply with the ITIL standards for Incident management
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £50 a unit
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@32dd2528-9ac0-40bd-b0f8-87ea812a7934.com.
Tell them what format you need. It will help if you say what assistive technology you use.