Serrala UK Limited

Accounts Payable

Automating the three way match for supplier invoices. Solution automatically captures invoice data, links them to the purchase order and GRN/Services receipt, then posts to your ERP. Powerful workflow processes handle non-PO invoices and handle discrepancies. Approval workflows support mobile users.

Features

  • Automation of the entire Accounts Payable Process
  • Process invoices in your ERP
  • Process goods receipts in your ERP
  • Streamlined straight through processing
  • Automatically match invoice, goods receipt and P.O
  • Detailed insight and reporting
  • Supplier portal, onboarding and self service

Benefits

  • Accuracy in Accounts Payable
  • Reduce manual effort
  • Faster invoice processing
  • Reduced DPO
  • Supplier self service
  • Process improvement
  • Automation of the Accounts Payable Process

Pricing

£2820 per licence per month

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

6 8 3 5 5 1 9 1 1 8 2 1 8 1 5

Contact

Serrala UK Limited

Gert Jan Brillenburg Wurth

+31 6300 66979

gj.brillenburg@serrala.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
SAP. The Serrala solution can reside within Serralas own namespace within SAP. Alevate Accounts Payable is a pure cloud based solution which runs in Microsoft Azure.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None relevant
System requirements
Revision levels of the ERP Platform

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 - 4 hours
Priority 2 - 2 days
Priority 3 - 4 days
Priority 4 - 5 days
Weekends are available by arrangement
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
No
Support levels
Bronze (standard support), Silver and Gold support levels are available. Bronze - Offers Monday to Friday, 8am - 6pm local time zone support Silver - Offers Monday to Friday (8 am - 2 am Central European; 2 am - 8pm US Eastern Time Zone) Gold - Offers tiered service calibrated to the severity of the incident. Error level I: 24x7 with phone support. Error Level I: 24x7 with phone support Error level II-IV: same as Silver package Support level pricing is dependent on the comprehensiveness and scope of project sold. This is determined in the sales phase.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Serrala provides different training methods, but the most used is train the trainer. Serrala will train key users onsite who then can train other users internally. Of course a user documentation is part of the standard delivery as well.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can archive all data. If this feature is activated, Alevate creates a prepared pdf. A job exports the pdf’s and the files in a folder. The data is then deleted in Alevate. Certain additional master data can also be exported (users, beneficiary information and signing authorities). Data can be delivered to the customer via FTP or direct download from Alevate
End-of-contract process
Serrala require 90 days notice of termination if not the contract will automatically renew for a further 12 months.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Serrala offers a web based interface for Alevate Accounts Payable. For SAP the SAP standard and Fiori interfaces are supported.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Basically the entire process can be customized, but mainly the workflow approval process for invoices.

Scaling

Independence of resources
The system automatically scales in case this is required.

Analytics

Service usage metrics
Yes
Metrics types
Every instance is connected to a central log Server for collecting Performance datas and any log files

Kibana and Grafana
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
In CSV format
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • EDI
  • PDF
  • TIF
  • JPG
  • MS Word
  • MS Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.5%
Approach to resilience
We are using Data Centers of Microsoft Azure.
All docs are available there
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
Minimal Access Rights only whats needed
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
TÜV Rheinland
ISO/IEC 27001 accreditation date
09/05/2018
What the ISO/IEC 27001 doesn’t cover
All 27002 controls are in scope
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information Security Policies are part of our ISO27001 Certification
therefore we have implemented an ISMS
annual external Audits
annual Management Reviews reported to the board

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ISO 27001 compliant, monitored by Audits annual
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
ISO 27001 compliant, monitored by Audits annual
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
ISO 27001 compliant, monitored by Audits annual
Incident management type
Supplier-defined controls
Incident management approach
ISO 27001 compliant, monitored by Audits annual

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2820 per licence per month
Discount for educational organisations
Yes
Free trial available
No

Service documents

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