Serrala UK Limited

Accounts Payable

Automating the three way match for supplier invoices. Solution automatically captures invoice data, links them to the purchase order and GRN/Services receipt, then posts to your ERP. Powerful workflow processes handle non-PO invoices and handle discrepancies. Approval workflows support mobile users.

Features

  • Automation of the entire Accounts Payable Process
  • Process invoices in your ERP
  • Process goods receipts in your ERP
  • Streamlined straight through processing
  • Automatically match invoice, goods receipt and P.O
  • Detailed insight and reporting
  • Supplier portal, onboarding and self service

Benefits

  • Accuracy in Accounts Payable
  • Reduce manual effort
  • Faster invoice processing
  • Reduced DPO
  • Supplier self service
  • Process improvement
  • Automation of the Accounts Payable Process

Pricing

£2820 per licence per month

  • Education pricing available

Service documents

G-Cloud 11

683551911821815

Serrala UK Limited

Gert Jan Brillenburg Wurth

+31 6300 66979

gj.brillenburg@serrala.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to SAP. The Serrala solution can reside within Serralas own namespace within SAP. Alevate Accounts Payable is a pure cloud based solution which runs in Microsoft Azure.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None relevant
System requirements Revision levels of the ERP Platform

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 1 - 4 hours
Priority 2 - 2 days
Priority 3 - 4 days
Priority 4 - 5 days
Weekends are available by arrangement
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support No
Support levels Bronze (standard support), Silver and Gold support levels are available. Bronze - Offers Monday to Friday, 8am - 6pm local time zone support Silver - Offers Monday to Friday (8 am - 2 am Central European; 2 am - 8pm US Eastern Time Zone) Gold - Offers tiered service calibrated to the severity of the incident. Error level I: 24x7 with phone support. Error Level I: 24x7 with phone support Error level II-IV: same as Silver package Support level pricing is dependent on the comprehensiveness and scope of project sold. This is determined in the sales phase.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Serrala provides different training methods, but the most used is train the trainer. Serrala will train key users onsite who then can train other users internally. Of course a user documentation is part of the standard delivery as well.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can archive all data. If this feature is activated, Alevate creates a prepared pdf. A job exports the pdf’s and the files in a folder. The data is then deleted in Alevate. Certain additional master data can also be exported (users, beneficiary information and signing authorities). Data can be delivered to the customer via FTP or direct download from Alevate
End-of-contract process Serrala require 90 days notice of termination if not the contract will automatically renew for a further 12 months.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Serrala offers a web based interface for Alevate Accounts Payable. For SAP the SAP standard and Fiori interfaces are supported.
API No
Customisation available Yes
Description of customisation Basically the entire process can be customized, but mainly the workflow approval process for invoices.

Scaling

Scaling
Independence of resources The system automatically scales in case this is required.

Analytics

Analytics
Service usage metrics Yes
Metrics types Every instance is connected to a central log Server for collecting Performance datas and any log files

Kibana and Grafana
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach In CSV format
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • EDI
  • PDF
  • TIF
  • JPG
  • MS Word
  • MS Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.5%
Approach to resilience We are using Data Centers of Microsoft Azure.
All docs are available there
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels Minimal Access Rights only whats needed
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 TÜV Rheinland
ISO/IEC 27001 accreditation date 09/05/2018
What the ISO/IEC 27001 doesn’t cover All 27002 controls are in scope
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information Security Policies are part of our ISO27001 Certification
therefore we have implemented an ISMS
annual external Audits
annual Management Reviews reported to the board

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach ISO 27001 compliant, monitored by Audits annual
Vulnerability management type Supplier-defined controls
Vulnerability management approach ISO 27001 compliant, monitored by Audits annual
Protective monitoring type Supplier-defined controls
Protective monitoring approach ISO 27001 compliant, monitored by Audits annual
Incident management type Supplier-defined controls
Incident management approach ISO 27001 compliant, monitored by Audits annual

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2820 per licence per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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