Democracy Counts Limited

Elector Centre & Citizen Portal

Our Elector Centre suite of products provides a modular solution to provide a citizen portal to a local authority and includes a democratic toolkit to support Electoral Registration, Election Management and Count Day activities.

Features

  • Register, Election Management, Scanning and DIP Functionality
  • Web Based Registration Access
  • Web Based Election Services Access
  • Mobile Canvassing, Polling Station Management, Count Management App
  • Integrated API Services and Citizen portal
  • Staffing and Candidate Portal
  • Automated Data Matching Solutions
  • Full Real Time Auditing Including Data Security Facilities
  • Legislatively Compliant Throughout the UK
  • Supports Welsh / Dual Language

Benefits

  • Full Integration Across All Products
  • Authority Wide Licence for True Scalability
  • Sync Data Dynamically Via Web Services for Real-Time Access
  • Market Leading Data Security for Sensitive Data
  • Integrated Report Builder With Drill Down Capability
  • ISO 9001, 14001, 27001, 22301 Accredited
  • Cyber Essentials Certified
  • Integrate With Other Council Held Systems Via APIs
  • Web Service Model for Registration and Election Services
  • Accessible on Multiple Devices

Pricing

£2000 to £12000 per licence per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

6 8 3 4 3 3 3 1 1 4 5 5 0 1 7

Contact

Democracy Counts Limited

Sales Team

01925 320888

sales@democracycounts.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
We can extended additional council citizen portals, CRM's or data warehouses or act as a stand alone product suite.
Cloud deployment model
Hybrid cloud
Service constraints
No contraints when you use our products.
System requirements
Elector8 Software Licence

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all tickets within 1 hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We make best endeavors to answer and close all calls at the initial point of contact. We provide the same level of service to all customers with all calls routed through our product support specialists with technical support queries transferred to our dedicated technical team.
We do provide direct access to support technicians who are trained in the business processes used by our clients as we as the technologies. We hold client services reviews to ensure an Account Plan exists and is documented.
Support available to third parties
No

Onboarding and offboarding

Getting started
We offer onsite training as we believe the user need to know the software will definitely work in their own environment, user documentation, a fully comprehensive online help guide and have an initial six day initial user course to the whole team not just a train the trainer as we believe everyone needs to know the system. This is followed buy a period of 'Floorwalking' as we believe training by telephone does not work.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The users own the data and we will provide guidance and assistance in how to extract the data at the expiration of the contract.
End-of-contract process
Includes: Authority Wide Licence, Electoral Registration, 2-Way Multi Channel Communication, Election Management, Postal Vote Verification, No need for Scanning Licences, Elector8 Lite - Call Centre Version, Data Matching, Data Mining / Analytics, Gazetteer Integration, Shape File Integration, Project Management, Staff Portal for Self Service, Candidate Portal, Report Scheduling / Ballot Box Issue, Count Plan Designer, Superior Data Security, Report Builder, HMRC Compliance for RTI, Online Help, Market Leading Support

Additional - Particip8 Mobile Canvassing, Educ8 Learning Management, Telephone/internet Registration Service, Citizen App, ElectorCount Results Display Software

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We provide a citizen interface that can work on an IOS or Android app. The following elements are also optimised to work on mobile devices or desktop devices; Staffing Portal, Candidate Portal, Citizen portal, RegisterSecurelyPortal, ElectorResults service, canvass management.
Service interface
No
API
Yes
What users can and can't do using the API
Users can use the API in order to make a range of services available to their website. Predominantly this is to consume data for the purposes of data matching or expose data to other services or IT platforms.

For example the elector entity could be make available to a council citizen website in order to be a contributor or alterative, our technology can be the launch platform and it can make the API calls or consume the data from other service.

Any changes to the API will need to take place through us but this has a test solution and is fully documented with a Swagger interface.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The user is able tailor the business processes they follow and can design add/edit/delete the business logic (with suitable permissions) in order to deliver service in a way that is acceptable to the client. The client can customise reporting, branding, channels and timings within the application.

Scaling

Independence of resources
We hold ISO 22301 accreditation and as such we have a robust Business Growth Plan that is externally assessed annually. This ensures we have plans in place well in advance of any significant growth. We continue to hold the best support staff to customer ration in the industry.

Analytics

Service usage metrics
Yes
Metrics types
Real time statistics to enable the buyer to view the latest statistics to support the canvasser process and election staffing process.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Initially data is exported to us through a secure FTP. Existing customers either use our internal and secure export service to export data to their preferred print company or they export encrypted data through their own preferred method.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Urgent - 2 hours | High 4 hours | Medium 1 working day | Low 2 working days (or at an agreed time between ourselves and the customer) We have a public facing monitoring and escalation process in place which customers would be able to action in the event that we failed to meet our SLA.
Approach to resilience
This information is available upon request.
Outage reporting
This is agreed on a client by client basis

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted through applying security settings based on the login credentials identified through referencing the Active Directory.
Access can be restricted to specific IP ranges.
Clients access to service is dedicated and they can be given appropriate public/private key combinations so they fully control the service, albeit we are able to halt and freeze the service is we believe the service has been compromised.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
19/11/2010
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are ISO-27001 accredited. On-going compliance is maintained by our through our Director and Head of Quality and Compliance and reinforced within our specific department through our Head of ICT and Development.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We record information on our internal QMS. This is ran to ISO9001 standards and as a holder of ISO22301 and ISO27001 we keep records of the potential security impacts and these are asses by our ISM and are reported to our Board on a monthly basis.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We user Rackspace to provide a hosted solution and receive incident/vunerability from a range of sources such as the hosting provider, our AV provider, our enternal pen test provider, access to MSDN /TechNet and our QMS provider.

Security threats are assessed on a risk basis and patches are tested/deployed at the earliest opportunity but can be same day in a suitable point overnight.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We receive information on potential compromises via our Hosting Provider, our own daily inspection of logging information and proactice alarms that we have set to monitor a range of conditions and states that we have set as a way in identify potential intrusion detection
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Independent validation of assertion.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£2000 to £12000 per licence per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free Limited time trial to be discussed on a client by client basis. It includes the initial migration of data, no data cleansing or UAT

Service documents

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