Imosphere Ltd

Atmolytics

Imosphere offers a data discovery, visualisation and analytics service for health and social care, providing scaled distributed access either to standard national datasets or data from local databases.

Our self-service platform enables users (e.g. STP, CCG, provider, clinical, researcher and operational) to explore and benchmark performance, outcomes and financial sustainability.

Features

  • Supports EHRs, GP, social care, mental health, financial, research data
  • For any setting/level (STP, CCG, provider, clinical, researcher and operational)
  • Scales up to millions of patients’ data
  • Advanced self-service cohort identification across all data
  • Consistent, comprehensive analytics including geographic and statistical reports
  • Unlimited integrated data sources which can be added incrementally
  • Includes expert consultancy, data analysis, implementation and training
  • IG compliant – supports advanced pseudonymisation, data access management

Benefits

  • Transform your organisation’s analytical capability in weeks
  • Reduce informatics spend with an affordable, feature-rich platform
  • Gain actionable insight across all of your organisation’s data
  • Create system-wide views of health and social care populations
  • Explore causes of outlier outcomes and standards non-compliance
  • Build trust in analysis and conclusions through transparent reporting
  • Enable self-service benchmarking, performance and cost management analytics
  • Flexible deployment options – cloud, on-premises or in between
  • Supported by UK experts with 25 years’ NHS analytics experience

Pricing

£10000 per licence

  • Education pricing available

Service documents

G-Cloud 11

683210498341080

Imosphere Ltd

Dr Paul Clifford

0115 824 0178

paul.clifford@imosphere.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints It is the customer's responsibility for ensuring that data loaded into Atmolytics is authorised for such use.
If the customer intends to access the service via a public network, it is their own responsibility to source that connection.
System requirements Minimum resolution: 1024x768

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We will acknowledge customer support queries within one hour. We aim to respond to queries within one working day. More complex questions may take longer.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our standard support package includes an onboarding consultancy team, 9-5 email and phone support and named customer support contacts. Additional bespoke support packages are available at additional cost.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started When we agree a contract, we allocate an account manager to help customers to best reach the objectives of their product implementation. We offer:
• Consultancy based on our 25+ years of working with Health and Social care analytics, which will include helping customers to identify, prioritise and address use cases for our solution.
• Extensive customisation and configuration support to best meet project requirements.
• Data import, validation and cleaning services.
• A wide range of training options, including train the trainer, class & 1-1 sessions, documentation, and remote training.
• Bespoke options are also available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The software comes with a comprehensive data export tool that enables the user to extract almost all data in the system on demand.
End-of-contract process Having agreed the end point of the contract, allowing time for users to export the data they require, we will disable all access to their system and securely destroy data held on our system in line with our data sanitisation processes. User accounts and related information will also be destroyed. We will retain financial information regarding our relationship for the period required by HMRC.
Additional data export services and migration consultancy are available.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install No
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation The platform is designed to be highly user-configurable, with a very wide range of options. Examples of integrated customisation functionality include:
• Users can build their own reports and reporting cohorts without any specialist skills, and share them with others.
• Using these basic building blocks, users can build their own dashboards and configure the visualisations used throughout.
• Alerts and notifications can be enabled by the user to keep track of key changes that are important to them.
• During setup, users can tailor the terminology used throughout the platform to enable local terms to be used wherever necessary.
• The highly-customisable permission management system allows detailed control over which reporting options are available to each user and in which form, and this can be changed at any time.
• Advanced users can take advantage of the "custom reports" functionality to build in advanced statistical analysis.
• Additional customisation and bespoke development options are also available.

Scaling

Scaling
Independence of resources We implement a level of tenant isolation through allocation of system resources on a per-tenant basis.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide customer-nominated administrators/power users with a dashboard of detailed usage metrics per-user for all areas of the system, including usage of individual reports and related systems.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The software comes with a comprehensive data export tool that enables the user to extract almost all data in the system on demand.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Relational database formats (e.g. SQL Server)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our SLAs are bespoke and dependent on customer requirements, but are typically at the 99.9% level. Compensation, depending on the length of the time and level of disruption caused, are defined as part of those agreements.
Approach to resilience Available on request
Outage reporting Outage reports and notifications of planned work that may affect services are available via a public dashboard. Detailed information, including where individual customers may be affected is provided via email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Atmolytics is built around an extensive role management system that allows specific users to manage other user's access to patient data, specific organisations and reporting functionality within Atmolytics. Only users assigned to an Administrator role can access management interfaces.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRQA
ISO/IEC 27001 accreditation date 22/01/2013
What the ISO/IEC 27001 doesn’t cover All operations of the business are within scope.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our Information Security Management System is an integrated framework of policies and procedures developed in compliance with ISO 27001 and includes, amongst others: employee screening & training, record classification and retention, information risk and opportunity management, data protection impact analysis, change management, incident management, business continuity, relationships with suppliers and third parties, network & access control, cryptographic controls, pseudonymisation and deidentification, and physical security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Documented and independently audited configuration and change management process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Patches are deployed on a monthly scheduled basis following testing in a lab environment. Critical patches are deployed following our emergency change process. Multiple sources are used for information: independent security organisations (i.e. BugTraq, Full Disclosure), vendors, government (e.g. NCSC, NIST), published information from security organisations and professionals and security conferences.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We monitor activity at the firewall and internal detection systems based on log monitoring.
Incident management type Supplier-defined controls
Incident management approach Our incident management process is based on the ITIL approach and includes consideration of prioritisation, proportionate response, monitoring, escalation and retrospective review. All employees are trained on the incident reporting and management approach. Senior management monitor issues in aggregate and on specific escalated issues, including performance against internal and external SLA standards.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £10000 per licence
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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