Capito

Cloud Storage

A range of Cloud Storage solutions delivering unlimited storage capacity automatically, with no limit on file size.

On demand enterprise grade, fully scalable and flexible storage platform, with data stored in UK data centre estate. Handling petabytes of data and billions of objects from multiple sources.

Features

  • Multi-layered Data Security Structure
  • Seamless Scalability
  • Easy Storage Access
  • Storage as a Service
  • Elastic Cloud Storage
  • Instant Access from any Device

Benefits

  • Efficiently store, manage and aggregate data
  • Add capacity, applications and locations
  • Full automation policies
  • Flexible network and platform access
  • Meter capacity, bandwidth and usage
  • Eliminate overheads

Pricing

£0.20 to £0.35 per gigabyte per month

  • Education pricing available

Service documents

G-Cloud 9

683182810752790

Capito

Alan Middleton

01506 460 300

alan.middleton@capito.co.uk

Service scope

Service scope
Service constraints No Constraints
System requirements
  • Windows OS
  • Mac OS
  • Novell OS
  • Linux OS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity 1 (Critical Service Incident) - Within 15 mins
Severity 2 (Critical Service Incident) - Within 15 mins
Severity 3 (Non-Critical Service Incident) - Within 1hr
Severity 4 (Minor Support Request)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Our support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day.

The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice.

Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers. Capito has a unique account management structure that consists of:

• Business Development Manager
• Account Manager
• Internal Account Manager
• Pre-Sales
• Sales Support
• Bid Management
• Service Deliver Manager

The Capito structure allows for good management, with no single point of failure and frequent customer contact.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Capito provide a full on-boarding service with supported online training supporting user documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted through multiple solutions and Capito will work with the end user to determine the most appropriate solution that meets their requirements.
End-of-contract process Capito will immediately stop providing the agreed service.

Payments due or payable by you under this agreement will become due and payable immediately, including any unpaid charges due for the remainder of the initial term or any renewal term (except where the agreement has ended for Capito's material breach

Within 30 days after this agreement ends, each of us will return all confidential information of the other in its possession at the time this agreement ends and will not make or keep any copies of that confidential information except as required to comply with any applicable legal or accounting record keeping requirement.

Using the service

Using the service
Web browser interface Yes
Using the web interface Capito deliver service desk facilities primarily via the customer control panel. Capito provides customers with a web-based Control Panel, which provides a broad view of information and services surrounding their solution which allows authorised users to create and manage cloud services as well as raise, track and report on support tickets.
Web interface accessibility standard None or don’t know
How the web interface is accessible The web interface is compatible with standard Windows accessibility options
Web interface accessibility testing No testing has been completed with assistive technology users.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources Capito provision the Cloud Storage service from highly available data centre infrastructure.

Each Data Centre is fully powered, secure, resilient and newly equipped to handle the demands of future computing trends such as high density computing, virtualisation, energy conservation, distributed storage and multi site disaster recovery. Offering a total of 7,000 m² of advanced Data Centre technology in 8 major UK cities, we are not hindered by lack of space, legacy operating systems or practices.
Usage notifications Yes
Usage reporting
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Iomart

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
Backup controls Capito Managed Service provides full support for backups
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Capito will ensure 100% uptime for Cloud Hosting Platform services as monitored by Capito systems, in line with industry best practice. Only a Cloud Hosting Platform activated by a customer at the time of a failure will be covered by this SLA.

Should a Cloud Hosting Platform fall below the 100% uptime, Capito will work with the customer and use all commercially reasonable endeavours to recover the Cloud Hosting Platform and any associated data.
Approach to resilience Regular testing and maintenance of infrastructure and the N+1 policy applied to data centres provides the basis of continuity controls. This is enhanced by the provision of multiple communication routes and the replication of network infrastructure across the data centres.

The data centres are also located outside flight paths, flood plains, have no seismic threat, and are a minimum of 3km outside sites who could pose a potential accident or hazardous threat (as governed by HSE).

In the event of any given location being lost, the primary impact to Capito would be on office facilities, but with access to 6 UK Offices and 10 UK Data Centres providing hosting services and support, this impact is limited and mitigated with standing arrangements to relocate staff to the nearest site.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to all service interfaces (for consumers and providers) is constrained to authenticated and authorised individuals.

Remote management access is authenticated and directly associated to authorised individuals rather than group accounts.

All managed systems monitored and access logged and tracked for auditing purposes
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR
ISO/IEC 27001 accreditation date 23/03/2017
What the ISO/IEC 27001 doesn’t cover As detailed within the SOA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Capito's adheres to the Security Classification Definitions as described in the Government Security Classifications Policy (GSCP). This is outlined and defined in the Quality Manual and forms part of Capito's overall integrated management system, which consists of UKAS / APMG / NCSC accredited systems. Notably; ISO 27001:2013 Information Security Management; ISO 20000-1:2011 IT Service Management; ISO 9001:2015 Quality Management; ISO 14001:2015 Environmental Management. All are regularly audited for compliance by an accredited certifying body. These standards require Capito to have robust controls in place to manage data, documents and records. Displaying evidence that Capito has appropriate and measured controls in place to manage OFFICIAL information that if lost, stolen or published in the media could have more damaging consequences (for individuals, an organisation or government generally).

All data centres have been independently assessed on a number of occasions by local authorities and UK Government Departments, Senior Information Risk Owner’s (SIRO) as suitable for holding and processing their sensitive information to OFFICIAL level.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Capito's change management processes are in line with ISO27001 control A.12.2 Controlled mechanism for making changes to the operational environment are in place.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Capito vulnerability management process is aligned with ISO27001:2013 control A12.6.1 which addresses 3 key areas:

• Timely identification of vulnerabilities
• Assessment of or exposure to a vulnerability
• Defined measures to address the risk
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Capito Protective Monitoring process is aligned with ISO27001:2013 control A.12.4 which details:

• Event Logging
• Protection of log information
• Admin & operator logs
• Clock synchronisation
• Incident Management
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Capito incident management process is aligned with ISO27001:2013 control A.16.1 which details:

• The full incident management procedure
• Responsibilities & procedures
• Assessment of and decision on security events
• Response process
• Evidence collection
• Learning from incidents

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Each tenant’s servers are segregated into their own VLAN Capito consults with clients to determine if servers need configured to further split server farms over separate security zones. This ensures that uncontrolled network communications do not occur through adjacent architectural tiers storage presentation is segregated through the use of fibre-channel zoning, prohibiting any host from accessing unauthorised storage areas

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £0.20 to £0.35 per gigabyte per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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