Advanced 365

RHEL Platform as a Service

Advanced's Platform as a Service provides customers with a fully managed, scalable platform for Red Hat. The service includes patching, monitoring and service desk. Advanced's ISO 9001:2015 and ISO 27001:2013 certifications ensure quality and security and all services are aligned to ITIL v3 industry best practice.

Features

  • Red Hat Linux Operating Systems
  • Red Hat certified build
  • Secure, UK-located Tier III data centres
  • High-performance storage
  • 24/7 monitoring
  • ISO 27001:2015 security framework
  • ITIL-aligned incident management from a UK-based service desk

Benefits

  • Cost-efficient entry point for Platform as a Service
  • Secure storage of data
  • ITIL service desk ensures comprehensive best practice
  • 24/7/365 monitoring provides early warning of potential issues
  • Scalable extensions are available
  • Full range of supporting services are available

Pricing

£227.00 per virtual machine per month

Service documents

G-Cloud 9

682524065948141

Advanced 365

Bid Management

0845 160 6162

Bid.Support@oneadvanced.com

Service scope

Service scope
Service constraints In order to maintain the integrity of the solution Advanced will perform a quarterly planned maintenance to patch the system operating system and the database component. This will be scheduled and communicated with the client in advance of any work commencing.
System requirements
  • Customer provides suitably licenced application software
  • Customer installs Application
  • Application Support

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Calls are answered within 20 seconds. Response times are determined by the severity of the call.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels All calls to the Advanced service desk will be answered within 20 seconds. Support service levels are defined within the service definition. Response time are defined based on severity levels as follows: Severity 1: - 30 minutes, Severity 2: - 1 hour, Severity 3: - 4 hours, Severity 4: - 8 hours.
Calls are charged at a standard rate of £26 per incident / request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On boarding includes provision of server space, storage and network capacity to the customer’s individually defined area of the Advanced RHEL PaaS private cloud. Relevant data import templates are set up, and resources are allocated accordingly to support the uploading of applications.
Off boarding is subject to standard notice terms. Production infrastructure can either be decommissioned, or scaled back to a minimum footprint to provide a platform for legacy applications.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Microsoft Vizio
  • Microsoft Project
End-of-contract data extraction Avanced will export the data in a readable format pre-agreed with the customer.
End-of-contract process All data is exported to an agreed process and once the organisation has confirmed receipt all data is securely deleted.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources All customer instances are protected from other customers through appropriate virtualisation segmentation at all service layers including storage, compute and network.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Synthetic transactions
  • Application monitoring
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • File data
  • Database (SQL, Oracle etc.)
  • Operating Systems
  • Virtual Machines
  • Applications
  • Exchange Mailboxes
  • Images and Blob storage
Backup controls Customers can determine a backup schedule to suit the operational requirements of their business. The Advanced managed backup service allows for both time based and command based scheduling.

Time based scheduling allows the customer to set a pre-determined time for backups to occur: this may be a single time during a period or a number of times at a set frequency, for example, once an hour.

Command based scheduling allows the customer to set a backup process to trigger during a specific activity, for example, before and after a batch process.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability is guaranteed.
Service Availability Range Service Credits
(% of Monthly Charges)

99.90% to 100.00% 0%
98.50% to 99.99% 2%
97.50% to 98.49% 5%
0.00% to 97.49% 10%
Approach to resilience Advanced's RHEL PaaS spans two geographically-diverse Tier 3 data centres and has been architected to provide a highly available N+1 architecture with sufficient resilience and capacity to sustain component failures.

The resilient features built into the platform consist of clustered server nodes in a highly-available virtual cluster, redundant PSUs, network interfaces and storage adaptors, connection to a dual controller active/active SAN via redundant path switching, connection to a network layer through stacked chassis switching architecture and a redundant dark fibre path to the second data centre, where there is a replica of the architecture in the primary location

In addition, the data centre environments include uninterruptible power supplies and generators that are capable of maintaining at least 72 hours continual operation without mains power as well as redundant cooling devices to maintain optimal environmental conditions within the server rooms.
Outage reporting The Advanced Event Management service will monitor the environment and provide:

Proactive monitoring and alerting of thresholds and events
Root Cause Analysis of identified problems
Reporting and trend analysis
System and application-specific knowledge and tasks

When thresholds are breached within the PaaS environment, staff nominated to receive alerts will be informed via email or SMS. Advanced will respond to alerts and remediate any issues within the supported environment. Monthly reports will show historical alerts and their respective response. These will be discussed at periodic service delivery reviews.

The Advanced event management solution retains all the gathered monitoring data within a Microsoft SQL Server Data Warehouse. The Advanced core environment also includes a dedicated Microsoft SQL Reporting Server that allows this data to be accessed and a wide variety of reports produced. Reports can be produced on any of the information within the database, either as a standard report or as a custom report. Ad-hoc user created reports can also be produced.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Advanced uses the principles of least privileges and role based access control. This is line with best practice as outlined in ISO 27001 and implemented within the Advanced Information Management System.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
  • Other
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 16/02/2015
What the ISO/IEC 27001 doesn’t cover Nothing, Advanced ISO 27001:2013 certification addresses all Annex A controls.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 9001:2015
ISO 14001:2008
Information security policies and processes Advanced is certified to ISO 27001:2013 and our Information Security Management System implements all mandatory controls and address all 114 Annex A controls of this international standard for information security.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Advanced uses ITIL v3 processes for asset management, change and configuration management. Changes are reviewed through the Advanced CAB, and discussed and agreed with the customer prior to implementation.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Advanced complies with protective monitoring in line with GPG 13.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate A number of virtual security measures are implemented. All network traffic is separated using VLAN networks. Routing of traffic between VLAN networks within the PaaS environment is strictly controlled, with a highly-available context firewall cluster providing perimeter security to protect against external attacks of any kind, in addition to a clustered pair of firewalls providing protection of each individual client estate.

In addition to these controls and operational measures periodic internal and external penetration testing is carried out as a part of Advanced’s ISO 27001 certification.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £227.00 per virtual machine per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑