Responsiv Solutions Ltd

Responsiv Solutions IBM Blueworks Live Process Modelling

IBM Blueworks Live provides a web-based process and decision modelling platform which is easy to use and complies with open/industry standards.
Move away from whiteboard brainstorming to a collaborative, browser based environment. Nothing to install, minimal training. Migrate your Visio files with ease

Features

  • Discover, model and document your business processes in the cloud
  • Built-in, real-time collaboration promoting team and business participation
  • Supports OMG BPMN and DMN standards for process/decision modelling
  • Process analysis and playback, to process improvement opportunity identification
  • Document business policies and link these to business processes
  • Browser-based business process discovery and modelling
  • Central repository ensures process models are always current and up-to-date
  • Over 200 process model templates to accelerate process discovery

Benefits

  • Identify opportunities to reduce cost by highlighting obsolete technology
  • Improves efficiency, collaboration, and quality of process improvement initiatives
  • Get started quickly with no training required
  • governance built in with approval workflow
  • Collaborate on process models to improve alignment of business requirements
  • Reduce rework for IT implementation by achieving requirements consensus
  • Demonstrate the power of process transformation to senior leadership team
  • Expose time, costs, risks, value/non-value add of your processes
  • Reduce project lifecycle by creating re-usable process assets
  • Easy and intuitive to use with 24/7 support for users

Pricing

£42.36 per person per month

Service documents

Framework

G-Cloud 11

Service ID

6 8 1 5 1 0 3 3 0 0 1 6 3 9 1

Contact

Responsiv Solutions Ltd

Henry Cressey

+44 (0)7968 270895

henry.cressey@responsiv.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
IBM Blueworks is primarily used to document business processes for visibility and develop understanding of business operations can also be used with IBM Business Process Manager when an organisation wants to design and build executable business process applications.
Cloud deployment model
Public cloud
Service constraints
IBM Blueworks Live is a Software as a Service offering only, accessible either as a public offering or through an optional private installation within an IBM data centre.
System requirements
Compliant browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on severity: within 1 hour for severity 1, within 1 business day for severity 4.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Included within the price
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 1 hour, 24x7

Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours, Monday to Friday business hours

Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours, Monday to Friday business hours

Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite and online training can be provide as required (charges apply).
Extensive user documentation exists on the IBM site
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
At the end of the contract users can request a one-time export of their data, which is then made available for download.
End-of-contract process
At the end of contract, assuming the user has not renewed, the account would be deactivated

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Feature rich mobile support using responsive web pages.
Service interface
No
API
Yes
What users can and can't do using the API
Access to a limited subset of its available functions, such as search, list process details, and launch work instances.
Details at https://www.ibm.com/support/knowledgecenter/SS2MKC/com.ibm.bwl.doc/topics/index.html
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Account customisation documentation available at: https://www.blueworkslive.com/scr/docs/bwl/topics/adm_cust_account.html

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Retrieve information about activities in the account. The user's permissions in the account define restrictions on returned information.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
IBM

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported using open formats and industry standards for this product
Data export formats
Other
Other data export formats
  • BPMN
  • MS Office
Data import formats
Other
Other data import formats
  • Microsoft Visio (.VDX / .VSDX)
  • Business Process Modelling Notation 2.0 (BPMN)
  • XML Process Definition Language 2.1 (XPDL)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.93% = 2.5%
<99.50% =5%
<99.00% = 25%
<95.00% = 37.5%
<90.00% = 50%
IBM will make a rebate directly available to Client.
Approach to resilience
Information can be made available on request
Overarching details included at,
http://www-03.ibm.com/software/sla/sladb.nsf/pdf/KUP12494/$file/KUP12494USEN.pdf
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas Certification Holding SAS
ISO/IEC 27001 accreditation date
30 November 2015
What the ISO/IEC 27001 doesn’t cover
IBM offerings that currently have ISO27001 certification are available in this link https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ST&infotype=SA&htmlfid=KUJ12444USEN&attachment=KUJ12444USEN.PDF Offerings not included in the attached list are ISO27002 compliant and undergoing certification through 2017
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/04/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification
No
Other security certifications
Yes
Any other security certifications
See https://www.ibm.com/cloud-computing/bluemix/trust-security-privacy

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£42.36 per person per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
30 day free trial with a subset of Editor functionality
Link to free trial
https://www.blueworkslive.com/signup/trial

Service documents

Return to top ↑