Learning Possibilities Ltd

LP+ 365

LP+365 Transforms Office 365 into your school’s LMS, adding educational value to your schools. LP+365 App transforms Office 365 into your VLE / LMS. For educational establishments it brings a familiar structure to Office 365 by creating class and subject sites, each with its own assignments, resources and collaboration tools.

Features

  • User Contacts - My People (Exchange on-line)
  • Student Assignments - My Assignments
  • User Emails - My Recent Email (Exchange on-line)
  • User Calandar - My Calendars Events (Exchange on-line)
  • User Documents - My Documents (OneDrive)
  • Integration of Skype (For Business)
  • Integration of Windows Office - Word and Excel on-line
  • Integration of blogs, Wikis and videos - (SharePoint on-line)

Benefits

  • Plan and prep for your classes efficiently.
  • Quickly organise your learning resources.
  • Encourage learning beyond school.
  • Manage student work and performance.
  • Shift from being teacher-led to student focused.
  • Creating a personalised learning journey for students.
  • Showing and developing your digital skills.
  • Show home school work and show school your homework.

Pricing

£5 to £7 per user per year

Service documents

G-Cloud 10

681180821809870

Learning Possibilities Ltd

Mandeep Dhillon

020 8236 1010

mandeep.dhillon@lpplus.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to LP+365 is an add-on to the Microsoft Office365 platform and tenancy
Cloud deployment model Public cloud
Service constraints Working on specific browsers
Microsoft Office 365 tenancy is required prior to product usage
Cannot work off-line
Same limitations as Microsoft Office 365
System requirements
  • Office 365 education tenancy
  • Office 365 education licences for staff and students
  • User email migration and integration possible
  • Self Service or support available for provisioning product
  • Office 365 company administrator privs to install app

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We have a SLA plan depending on customer requirement
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Using skype for business and also allowing remote screen sharing for problem resolution.
Web chat accessibility testing The Skype technology is an integral part of the business and constant operational testing is preformed while dealing with customers/users
Onsite support Onsite support
Support levels Support level are based on customer requirement; Customer service & 1st line tech support
Second line tech support Cloud engineer support

Support is can be setup based on customer requirements
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Will provide customers with documents for accessing the LP+365 product.
There is a 1st line support to assist with training and usage of the LP+365 product.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Once the application is no longer used, the details would still be stored in the underlying Microsoft Office 365 platform, such as email and OneDrive.
In addition depending on the customer requirements, could migrate the data to another system.
End-of-contract process This is a licensed based product, where the License is purchased annually.
Customer will be prompted 90 days plus other intervals, prior to the license expiring. Any further work, such as migration of meta data will be an additional service and hence an additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive design - based on screen size and device orientation
Accessibility standards None or don’t know
Description of accessibility Browser based, and access via a licensed Microsoft Office365 account. Tenant admin installs application and accepts consent. Subsequently every user accessing the application accepts consent to use app.
Accessibility testing Regression testing cycle on different browsers and devices.
API No
Customisation available Yes
Description of customisation Very limited customisation is possible. The main tool bar can be changed for colour and theme. The logo can also be added to personalise the product to the school or faculty

Scaling

Scaling
Independence of resources The system is working on a demand management Microsoft Azure cloud

Analytics

Analytics
Service usage metrics Yes
Metrics types Microsoft Office365 analytic reports
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Microsoft Azure is backed up by Microsoft. Deleted items are only available for 30 days.

This is in-line with Microsoft Office365/Azure definitions/SLAs
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Document data can be exported or downloaded using Microsoft SharePoint online or from the One-drive using the One-drive client
Data can be exported from Microsoft Office365 to exchange using PST
Data export formats
  • CSV
  • Other
Other data export formats
  • PST
  • Microsoft word,excel,power point & pdf
  • Auto Provisioning to MIS
Data import formats
  • CSV
  • Other
Other data import formats
  • PST
  • Microsoft word,excel,power point & pdf
  • Auto Provisioning to MIS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The availability is set to 99.9%
Support level are based on customer requirement; Customer service & 1st line tech support Second line tech support Cloud engineer support. There is a one hour response for service affecting issues. Refunding will be offered as via account credits
Approach to resilience Will be available on customer request
Outage reporting Email alerting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels It is a Microsoft cloud based system, user permissions can be restricted
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS UK Ltd
ISO/IEC 27001 accreditation date 28/07/2016
What the ISO/IEC 27001 doesn’t cover Anything outside the ISO 27001 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO 9001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001/ 9001 are the standards/ processes that are followed. Based on the above we have internal security procedures in place.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Changes are requested and tracked via a Service management system. The change is assessed for impact, dependant services, rollback effort and version of component. The security of all changes are also considered. The CAB process is used to authorise changes using the promotional model - dev-test-live
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Patching follows a normal monthly or quarterly cycle. Critical patches are applied immediately after testing on a non-live environment New threats are tracked through Homeland Security - National Cyber Awareness System, US-CERT
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Monitoring tools to ensure service is not compromised Alerts are sent out immediately if there is any potential incidents There is a one hour response to critical incidents
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach There is a pre-defined process for managing incidents. The incidents are logged with a call/email or on-line portal categorised then investigated depending on severity levels. Incident reports are sent to customers with interim status update, while investigation in progress. Reports are sent via email.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5 to £7 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free pilot trail available on request
Link to free trial https://app.lpplus365.com

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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