Information Discovery Services

Mapping, analysing and understanding an organisation's information landscape; how staff use, store and share information currently and the future information requirements. This is an important first step in preparing to move to a cloud solution such as Office 365 or SharePoint, designing its information archiecture or planning content migration.


  • Information audit and inventory
  • Qualitative analysis of information use and information management behaviours
  • Quantitative analysis of existing systems and repositories
  • Domain model showing key entities of interest and their relationships
  • Physical model describing physical information collections
  • Requirements gathering
  • Report covering analysis, highlighting issues and making recommendations


  • Understand the 'as is' to prepare for the 'to be'
  • Understand the ‘what’, 'where' and ‘why’ of your information assets
  • Understand user information issues and needs
  • Identify information of value
  • Identify redundant, trivial and out-of-date information
  • Quantify content migration task
  • Develop foundation for future information architecture
  • Foundation for creating a robust information strategy


£480 to £1250 per person per day

  • Education pricing available

Service documents

G-Cloud 11



Alexander Church



Planning service Yes
How the planning service works The core of the discovery exercise is the development of an
information inventory which is created by undertaking a
‘quantitative’ analysis of system metrics and gaining a
‘qualitative’ view of the information that is created and stored.
The combination of these two approaches allows us to
understand the ‘what’ and the ‘why’ of the organisation's
information assets.
The quantitative analysis consists of summarizing, counting and
grouping a number of characteristics of the information stored
in the shared drives and other systems. This would typically
include numbers of documents, a breakdown by file type,
number of folders, folder depth, date profiles (create, last access
dates etc.) and so on. These metrics reveal underlying
information management behaviours and are used to inform the
information architecture and solution specification.
The qualitative view is geared to understanding the nature of
the information, how staff use it and the value it has to the
organisation. The input will be gathered through a series of
interviews or workshops with relevant staff to identify
information findability and information management
requirements. This then informs the development of an
information architecture which reflects both the information
needs of the users and the nature of the content.
Planning service works with specific services No


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 business day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Appropriate support is provided throughout the engagement as required based on the nature of services offered.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)


Price £480 to £1250 per person per day
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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