iProperty Cloud delivers Innovative Technology Solutions for the Property-Market, Local Authorities Housing Departments and Housing associations. The solution is built on the latest version of Microsoft Dynamics 365 Enterprise CRM & Microsoft's world-class Azure cloud. We also provide professional and consultancy services to departments considering or implementing Dynamics-365
- Configurable Social Housing, Private Sales, Shared Ownership, Private Lettings modules
- Post Property information and photos instantly to Facebook and Twitter
- Customers Self-Service portal and public-website with CMS and SEO
- 2 way Properties and Applicants intelligent matching engine
- Embedded Dynamics 365 Photo Gallery with carousel and photo slider
- Tablet and Mobile Apps for iPhone, iPads, Android and Windows
- Local information graphs: Residents Age-Group, Education, Crime, Council tax graphs
- Reporting Engine, Built-in Word Templates with Workflow engine, Nearest amenities
- GDPR Compliance functionality built into the solution
- Full API Web Services Integration Framework & Configurable Workflow Engine.
- Rapid Deployment within weeks not months or years
- Ready-made configurable modules including ASB, Complaints, Signups, Abandonments, Evictions
- Full Repairs and Voids management, Arrears management, Sales, Marketing
- Complete Service Charges solution on Microsoft Dynamics 365 CRM
- Full end to end business processes front office Housing Management
- Microsoft certified application on Appsource and Distinguished Reliable Certified Partner
- Built by Microsoft MVP & Experienced Microsoft Power Platform team
- Full Customer self-service responsive portal for Tenants & Leaseholders
- Saves significant time and cost on building custom Property solution
- Complete Business Housing, Property Services, Lettings and Repairs Solution
|Software add-on or extension||Yes|
|What software services is the service an extension to||Microsoft Dynamics 365 CRM. iProperty Cloud is a Business Solution built on Microsoft Dynamics 365 CRM (Customer Engagement).|
|Cloud deployment model||
|Service constraints||No known constraints.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Ticketing provided via Email, CRM, Portal or Trello (desktop & mobile apps)
Response within 8 hours (Typically a lot quicker)
Working hours 9am to 5pm Monday to Friday.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
This service can be delivered with the following resources:
• English speaking 1st/2nd/3rd Level technical support staff for Incident Management, optional technical account manage and cloud support engineers.
• Incident ticketing system.
Price on application
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Onboarding includes online webinar and step by step guided process for new customers|
|Other documentation formats||
|End-of-contract data extraction||Users can extract all their data using the Dynamics 365 data export functionality which allows the extraction of all data in Excel format. Each User can extract their own data or an administrator can extract data from the whole system in Excel format.|
|End-of-contract process||At the end of the Contract, customers have the choice to renew and continue using iProperty Cloud solution or to export all their data and stop using our solution.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||IProperty Cloud is built on the latest Microsoft Dynamics 365 Unified Client Interface. Dynamics 365 UCI is built on responsive design framework which allows Mobile device interface to match that of the Desktop Web Browser experience with some minor limitations. Overall users will have a similar experience accessing iProperty Cloud using Dynamics 365 Web Client (browser) or Dynamics 365 Mobile Apps on iOS, Android and Windows|
|What users can and can't do using the API||
Dynamics 365 CRM Customer Engagement Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources. You can learn more about this protocol at http://www.odata.org/. Details about this standard are available at https://www.oasis-open.org/standards#odatav4.0.
Because the Web API is built on open standards, Microsoft doesn’t provide assemblies for a specific developer experience. You can compose HTTP requests for specific operations or use third-party libraries to generate classes for whatever language or platform you want. You can find a list of libraries that support OData version 4.0 at http://www.odata.org/libraries/.
Full Details of the API can be found here:
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
Users can customise their personal settings.
Advanced Users can customise System settings.
System Administrators can make configuration changes to Dynamics 365 solutions but a prior agreement with us on what changes is required to avoid system issues.
iProperty Cloud can be furhter configured to our customers exact requirements and business processes.
|Independence of resources||
Microsoft Dynamics 365 platform is built on Microsoft’s World-class Azure Cloud infrastructure offering optimised and highly scalable performance. Microsoft provides extensive support and monitoring services that aim to ensure performance issues within each customer tenancy are minimised.
Microsoft monitors usage, demand as well as hardware and network activity constantly to detect any performance issues. Microsoft cloud maintains optimal infrastructure to meet each client’s specific needs, including when user(s) place demand on services, where Microsoft ensures other users are not affected.
|Service usage metrics||Yes|
Microsoft Dynamics 365 platform provides number of service analytics including a snapshot of services health, detailed services health views inside Microsoft 365 Tenant. Full details and guides for service health analytics can be found here: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/check-online-service-health
Microsoft’s Dynamics 365 Service Health provides real-time metrics around service performance as well as historical service metrics. Microsoft Cloud Tenant admin portal provides a range of metrics within the Service Health Center that details current incidents and advisories affecting different services. Additional, the Admin Center provides reports on tenancy usage and security/compliance.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft Cloud Solutions Provider, Dynamics 365 and Microsoft Azure|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Users can export all their data into Excel sheets using the "Export Data" option within the solution.|
|Data export formats||Other|
|Other data export formats||Excel|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
|Other protection within supplier network||
Microsoft Dynamics 365 is encrypted at rest. Microsoft also ensures tenants isolation in their cloud. You can read full details about Microsoft Dynamics 365 Cloud data protection policies and governance here: https://www.microsoft.com/en-us/trustcenter/cloudservices/dynamics365
You can also download Microsoft full guides on Microsoft Cloud encryption here http://aka.ms/Office365TI and Microsoft tenant Isolation here: http://aka.ms/Office365CE
Availability and resilience
Microsoft provides a contractually guaranteed availability of 99.9% for Dynamics 365 based on 24 x 7 availability. More information about Microsoft Dynamics 365 Online SLA promise can be found here:
iProperty Cloud provides 9am to 5pm support which can be extended for a charge to include support outside of normal service hours.
|Approach to resilience||Microsoft designed Dynamics 365 with the aim to ensure platform reliability while minimising any down time for customers. Microsoft has built-in redundancy into their services, allowing them to deliver high availability to all customers' tenants. Microsoft have worked to ensure customer data is protected and unaffected by any unlikely Dynamics 365 resilience failure. Microsoft have engineered resilience from the infrastructure upwards, for example, they make use of peer replication between datacenters to ensure that there are always multiple copies of all data.|
|Outage reporting||Microsoft provide a number of channels for reporting outages within Dynamics 365. Dynamics 365 Admin Centre and the Service Health Center provide an overview of any known service outage affecting Dynamics 365, making it simple for clients to establish a global overview of the current status of services. Each tenancy additionally provides granular information around known outages within the Admin Center’s Service Health facility. This provides details to users on the impact of such incidents and issues affecting the specific tenancy. The result is a detailed overview of service outages.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Microsoft Dynamics 365 uses role-based security. Role-based security is aligned with the structure of the business. You are assigned to security roles based on your responsibilities in the organization and your participation in business processes. Access is granted to these security roles rather than to individuals. The administrator grants access based on the duties individuals perform in their roles, not to the program elements used by those individuals to fulfill their roles.
Dynamics 365 has a comprehensive access model which can be tailored to any organisation. Administration access can be locked to individual elements and user permissions can be refined.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Microsoft as the Dynamics 365 Cloud platform provider complies with ISO 27001 in addition to a long list of other compliance and security governance standards. A full list of all stanadards can be found here: https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings?product=Dynamics365|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Microsoft uses best practices and industry standards for releasing changes to their Dynamics 365 platform. Most operations are automated minimising human errors and reducing the possibility of an inconsistent configuration or a malicious activity. Microsoft also provides comprehensive documentation in advance of any new release ensuring customers and solution providers are aware of these changes.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Microsoft Dynamics 365 is hosted in Microsoft datacenters and uses security measures and mechanisms to protect data. Microsoft blocks unauthorized traffic to and within datacenters, using a variety of technologies such as distributed denial-of-service (DDoS) attack prevention. They constantly maintain and verify infrastructure, and employ regular penetration testing to validate the performance of security controls and processes.
Dynamics 365 is designed on the principles of the Security Development Lifecycle, a mandatory Microsoft process that embeds security requirements into every phase of development. Dynamics 365 also follows the rigorous standards set by Microsoft Operational Security Assurance to help protect customer data.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Microsoft uses the Operational Security Assurance (OSA) framework since many threats target software vulnerabilities and operational weaknesses. OSA supports continuous monitoring, helps to identify operational risks, provides operational security guidelines, and validates that those guidelines are followed. OSA helps make Microsoft cloud infrastructure more resilient to attack by decreasing the amount of time needed to protect, detect, and respond to security threats.
Dynamics 365 leverages the Microsoft Cyber Defense Operations Center (CDOC), which brings together security response experts from across the company to help protect, detect and respond 24x7 to security threats against our infrastructure and services in real-time.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
IProperty Cloud incidents are raised directly with us via one of the available channels we have available for our customers which include: Email support and Web support via an application support ticketing system.
Incidents raised for Microsoft Dynamics 365 related issues are raised to and handled directly by Microsoft via Microsoft Dynamics Admin portal: http://admin.dynamics.com. Alternatively, Tenant and Office 365 issues are raised via Microsoft 365 Portal: http://portal.office.com
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£45 to £95 per user per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||We offer free trial of iProperty Cloud on Microsoft Appsource which allows full access to iProperty Cloud for a trial period. The solution can be installed directly from Microsoft Appsource onto a client Trial Dynamics 365 instance.|
|Link to free trial||https://appsource.microsoft.com/en-us/product/dynamics-365/techlabslondon.iproperty-cloud-v9-0-1-managed|