TechLabs London

iProperty Cloud

iProperty Cloud delivers Innovative Technology Solutions for the Property-Market, Local Authorities Housing Departments and Housing associations. The solution is built on the latest version of Microsoft Dynamics 365 Enterprise CRM & Microsoft's world-class Azure cloud. We also provide professional and consultancy services to departments considering or implementing Dynamics-365

Features

  • Configurable Social Housing, Private Sales, Shared Ownership, Private Lettings modules
  • Post Property information and photos instantly to Facebook and Twitter
  • Customers Self-Service portal and public-website with CMS and SEO
  • 2 way Properties and Applicants intelligent matching engine
  • Embedded Dynamics 365 Photo Gallery with carousel and photo slider
  • Tablet and Mobile Apps for iPhone, iPads, Android and Windows
  • Local information graphs: Residents Age-Group, Education, Crime, Council tax graphs
  • Reporting Engine, Built-in Word Templates with Workflow engine, Nearest amenities
  • GDPR Compliance functionality built into the solution
  • Full API Web Services Integration Framework & Configurable Workflow Engine.

Benefits

  • Rapid Deployment within weeks not months or years
  • Ready-made configurable modules including ASB, Complaints, Signups, Abandonments, Evictions
  • Full Repairs and Voids management, Arrears management, Sales, Marketing
  • Complete Service Charges solution on Microsoft Dynamics 365 CRM
  • Full end to end business processes front office Housing Management
  • Microsoft certified application on Appsource and Distinguished Reliable Certified Partner
  • Built by Microsoft MVP & Experienced Microsoft Power Platform team
  • Full Customer self-service responsive portal for Tenants & Leaseholders
  • Saves significant time and cost on building custom Property solution
  • Complete Business Housing, Property Services, Lettings and Repairs Solution

Pricing

£45 to £95 per user per month

Service documents

Framework

G-Cloud 11

Service ID

6 8 0 5 0 9 6 1 9 8 1 6 4 7 0

Contact

TechLabs London

Mohamed Mostafa

0788912547

mm@techlabs.london

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Dynamics 365 CRM. iProperty Cloud is a Business Solution built on Microsoft Dynamics 365 CRM (Customer Engagement).
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
No known constraints.
System requirements
  • Common web browser e.g. IE, Edge, Firefox, Google Chrome
  • Minimum 1.9 gigahertz dual core processor
  • Minimum 2-GB RAM
  • Minimum Super VGA with a resolution of 1024 x 768
  • Minimum Bandwidth greater than 50 KBps (400 kbps)
  • Minimum Latency under 150 ms

User support

Email or online ticketing support
Email or online ticketing
Support response times
Ticketing provided via Email, CRM, Portal or Trello (desktop & mobile apps)
Response within 8 hours (Typically a lot quicker)
Working hours 9am to 5pm Monday to Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
This service can be delivered with the following resources:

• English speaking 1st/2nd/3rd Level technical support staff for Incident Management, optional technical account manage and cloud support engineers.

• Incident ticketing system.

Price on application
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding includes online webinar and step by step guided process for new customers
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Video Guides (customisable to each customer)
  • Website Knowledge base
End-of-contract data extraction
Users can extract all their data using the Dynamics 365 data export functionality which allows the extraction of all data in Excel format. Each User can extract their own data or an administrator can extract data from the whole system in Excel format.
End-of-contract process
At the end of the Contract, customers have the choice to renew and continue using iProperty Cloud solution or to export all their data and stop using our solution.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
IProperty Cloud is built on the latest Microsoft Dynamics 365 Unified Client Interface. Dynamics 365 UCI is built on responsive design framework which allows Mobile device interface to match that of the Desktop Web Browser experience with some minor limitations. Overall users will have a similar experience accessing iProperty Cloud using Dynamics 365 Web Client (browser) or Dynamics 365 Mobile Apps on iOS, Android and Windows
Service interface
No
API
Yes
What users can and can't do using the API
Dynamics 365 CRM Customer Engagement Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources. You can learn more about this protocol at http://www.odata.org/. Details about this standard are available at https://www.oasis-open.org/standards#odatav4.0.

Because the Web API is built on open standards, Microsoft doesn’t provide assemblies for a specific developer experience. You can compose HTTP requests for specific operations or use third-party libraries to generate classes for whatever language or platform you want. You can find a list of libraries that support OData version 4.0 at http://www.odata.org/libraries/.

Full Details of the API can be found here:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/use-microsoft-dynamics-365-web-api
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can customise their personal settings.
Advanced Users can customise System settings.
System Administrators can make configuration changes to Dynamics 365 solutions but a prior agreement with us on what changes is required to avoid system issues.

iProperty Cloud can be furhter configured to our customers exact requirements and business processes.

Scaling

Independence of resources
Microsoft Dynamics 365 platform is built on Microsoft’s World-class Azure Cloud infrastructure offering optimised and highly scalable performance. Microsoft provides extensive support and monitoring services that aim to ensure performance issues within each customer tenancy are minimised.
Microsoft monitors usage, demand as well as hardware and network activity constantly to detect any performance issues. Microsoft cloud maintains optimal infrastructure to meet each client’s specific needs, including when user(s) place demand on services, where Microsoft ensures other users are not affected.

Analytics

Service usage metrics
Yes
Metrics types
Microsoft Dynamics 365 platform provides number of service analytics including a snapshot of services health, detailed services health views inside Microsoft 365 Tenant. Full details and guides for service health analytics can be found here: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/check-online-service-health
Microsoft’s Dynamics 365 Service Health provides real-time metrics around service performance as well as historical service metrics. Microsoft Cloud Tenant admin portal provides a range of metrics within the Service Health Center that details current incidents and advisories affecting different services. Additional, the Admin Center provides reports on tenancy usage and security/compliance.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Cloud Solutions Provider, Dynamics 365 and Microsoft Azure

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export all their data into Excel sheets using the "Export Data" option within the solution.
Data export formats
Other
Other data export formats
Excel
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Microsoft Dynamics 365 is encrypted at rest. Microsoft also ensures tenants isolation in their cloud. You can read full details about Microsoft Dynamics 365 Cloud data protection policies and governance here: https://www.microsoft.com/en-us/trustcenter/cloudservices/dynamics365
You can also download Microsoft full guides on Microsoft Cloud encryption here http://aka.ms/Office365TI and Microsoft tenant Isolation here: http://aka.ms/Office365CE

Availability and resilience

Guaranteed availability
Microsoft provides a contractually guaranteed availability of 99.9% for Dynamics 365 based on 24 x 7 availability. More information about Microsoft Dynamics 365 Online SLA promise can be found here:
http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11675
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/help-additional-resources.
https://port.crm.dynamics.com/portal/static/1033/sla.htm

iProperty Cloud provides 9am to 5pm support which can be extended for a charge to include support outside of normal service hours.
Approach to resilience
Microsoft designed Dynamics 365 with the aim to ensure platform reliability while minimising any down time for customers. Microsoft has built-in redundancy into their services, allowing them to deliver high availability to all customers' tenants. Microsoft have worked to ensure customer data is protected and unaffected by any unlikely Dynamics 365 resilience failure. Microsoft have engineered resilience from the infrastructure upwards, for example, they make use of peer replication between datacenters to ensure that there are always multiple copies of all data.
Outage reporting
Microsoft provide a number of channels for reporting outages within Dynamics 365. Dynamics 365 Admin Centre and the Service Health Center provide an overview of any known service outage affecting Dynamics 365, making it simple for clients to establish a global overview of the current status of services. Each tenancy additionally provides granular information around known outages within the Admin Center’s Service Health facility. This provides details to users on the impact of such incidents and issues affecting the specific tenancy. The result is a detailed overview of service outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Microsoft Dynamics 365 uses role-based security. Role-based security is aligned with the structure of the business. You are assigned to security roles based on your responsibilities in the organization and your participation in business processes. Access is granted to these security roles rather than to individuals. The administrator grants access based on the duties individuals perform in their roles, not to the program elements used by those individuals to fulfill their roles.

Dynamics 365 has a comprehensive access model which can be tailored to any organisation. Administration access can be locked to individual elements and user permissions can be refined.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Microsoft as the Dynamics 365 Cloud platform provider complies with ISO 27001 in addition to a long list of other compliance and security governance standards. A full list of all stanadards can be found here: https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings?product=Dynamics365

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Microsoft uses best practices and industry standards for releasing changes to their Dynamics 365 platform. Most operations are automated minimising human errors and reducing the possibility of an inconsistent configuration or a malicious activity. Microsoft also provides comprehensive documentation in advance of any new release ensuring customers and solution providers are aware of these changes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Microsoft Dynamics 365 is hosted in Microsoft datacenters and uses security measures and mechanisms to protect data. Microsoft blocks unauthorized traffic to and within datacenters, using a variety of technologies such as distributed denial-of-service (DDoS) attack prevention. They constantly maintain and verify infrastructure, and employ regular penetration testing to validate the performance of security controls and processes.

Dynamics 365 is designed on the principles of the Security Development Lifecycle, a mandatory Microsoft process that embeds security requirements into every phase of development. Dynamics 365 also follows the rigorous standards set by Microsoft Operational Security Assurance to help protect customer data.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft uses the Operational Security Assurance (OSA) framework since many threats target software vulnerabilities and operational weaknesses. OSA supports continuous monitoring, helps to identify operational risks, provides operational security guidelines, and validates that those guidelines are followed. OSA helps make Microsoft cloud infrastructure more resilient to attack by decreasing the amount of time needed to protect, detect, and respond to security threats.

Dynamics 365 leverages the Microsoft Cyber Defense Operations Center (CDOC), which brings together security response experts from across the company to help protect, detect and respond 24x7 to security threats against our infrastructure and services in real-time.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IProperty Cloud incidents are raised directly with us via one of the available channels we have available for our customers which include: Email support and Web support via an application support ticketing system.

Incidents raised for Microsoft Dynamics 365 related issues are raised to and handled directly by Microsoft via Microsoft Dynamics Admin portal: http://admin.dynamics.com. Alternatively, Tenant and Office 365 issues are raised via Microsoft 365 Portal: http://portal.office.com

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£45 to £95 per user per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We offer free trial of iProperty Cloud on Microsoft Appsource which allows full access to iProperty Cloud for a trial period. The solution can be installed directly from Microsoft Appsource onto a client Trial Dynamics 365 instance.
Link to free trial
https://appsource.microsoft.com/en-us/product/dynamics-365/techlabslondon.iproperty-cloud-v9-0-1-managed

Service documents

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