Oracle Corporation UK Limited

Account Reconciliation Cloud Service - B85677

This service (Oracle APN B85677) is a purpose-built solution for managing the complete reconciliation process. It provides real-time visibility of the performance of reconciliations and ensures that all reconciliations prepared are properly qualified. It also helps organisations streamline and optimize performance by automating reconciliation tasks and supporting risk-based reconciliation cycles.


  • Integrates with a variety of ERP systems
  • Mapping features to summarize low-level balances to the appropriate level
  • Auto reconciliation of authorised zero balance and balance comparison accounts
  • Features for maintaining reconciliation assignments, including mass-update and import capabilities
  • Configurable frequencies and unlimited levels of approval
  • Flexible formats adaptable to each type of account
  • Powerful filtering and reporting capabilities


  • Predicable process timescale that does not delay the financial close
  • Improve finance staff efficiencies
  • Reduced number of accounts to reconcile without compromising accuracy
  • Collaboration assists getting reconciliations done quickly and accurately
  • Clear responsibilities and timescales
  • Shrink the time it takes for the financial close
  • Provides trust and reliability that the numbers are accurate
  • No need to change existing systems
  • Important and confidential data is only visible to authorized users


£97 per user per month

Service documents

G-Cloud 9


Oracle Corporation UK Limited

Adrienne Belton

+44 118 92 43257

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Minimum screen resolution of 1024 x 768
  • Internet Explorer 11, iOS (7.x and 8.x) Devices
  • Mozilla Firefox ESR or newer
  • Google Chrome 45 and greater
  • Apple Safari 6,7, 8 and 9
  • Microsoft Office 2007, 2010, 2013 and 2016 are supported
  • Windows 7, 8, 8.1, and 10
  • Mac with OS X 10.9.5 or higher
  • Android (4.x and 5.x) Devices
  • Internet Explorer should be used in standard mode

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Reasonable efforts to respond to Severity 1 service requests within one hour. Oracle will use reasonable efforts to respond to Severity 1 service requests within fifteen (15) minutes. Oracle will work 24x7 until the Severity 1 service request is resolved, a reasonable work-around is put in place, or as long as useful progress can be made.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
Onsite support Yes, at extra cost
Support levels Oracle Premier Support and Oracle Advanced Customer Support (ACS) can provide exactly the support coverage that you need for your business. Whether you choose an Oracle environment that is on premises, in the cloud, or a hybrid cloud solution, we can provide end-to-end support and guidance for you, when you need it, how you need it, and where you need it. Consistent enterprise software support available across Oracle products, including databases, middleware, and applications. Global, 24/7 access to Oracle experts, knowledge, tools, and best practices. Continuous access to innovation, including product updates, enhancements, and new releases. Proactive support resources to prevent problems, speed resolution, and simplify upgrades. ACS facilities include; Oracle Solution Support Centre, Priority Support, Onsite Support, Systems Optimization Support, Advanced Monitoring and Resolution, Advanced Support Cloud Services—Lifecycle Support Services and Advanced Customer Support for Oracle Platinum Services. My Oracle Support or Mobile My Oracle Support are Oracle's online technical support portals offering a wealth of resources for Oracle Premier Support customers. Oracle Advanced Customer Support Services maximize the availability, performance, and value of the Oracle solutions with tailored, proactive services and mission-critical support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Specific "Getting Started" media libraries, Embedded Help, on-line documentation, training videos, intuitive UIs.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Mobi
  • EPub
  • Video
End-of-contract data extraction For a period of no less than 60 days after the expiration of the Services, Oracle will make available production data via secured protocols, or keep the service system accessible, for the purpose of data retrieval by the customer.
End-of-contract process After termination or expiration of the Services under Your order, or at Your request, Oracle will delete or otherwise render inaccessible the production Services, including Your Content residing therein, in a manner designed to ensure that they cannot reasonably be accessed or read, unless there is a legal obligation imposed on Oracle preventing it from deleting all or part of the service environment.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Oracle EPM Cloud is a browser based solution and can be run on any of the certified web browsers. Oracle EPM Cloud requires a minimum screen resolution of 1280x1024 on mobile devices. There is support for iOS and Android devices. As long as either desktop or mobile browsers are supported and the minimum screen resolution is adhered to, the service received will be the same, regardless of desktop or mobile use.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT). The VPAT was developed by ITI and GSA to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility. See Voluntary Product Accessibility Templates for an in-depth discussion of how we use the VPAT, and to locate the VPATs for Oracle products.
Customisation available Yes
Description of customisation Users can Customize workflows and approvals, data models, roll-ups, authentication and data management, reports and more


Independence of resources Oracle’s cloud services are architected from the ground up to serve the needs of large enterprises. Our elastic cloud architecture supports independent scaling at each of 3 tiers: Web, Application, and Database. Our provisioning and load balancing processes dynamically add additional resources based on current and anticipated usage. Because Oracle owns its own data centers and all elements of the hardware and software stack, we are also uniquely able to scale our cloud solutions.


Service usage metrics Yes
Metrics types Oracle monitor the performance of our applications through a toolset called Oracle Enterprise Manager and grid control. We provide a subset of this information back to customers through the Oracle Cloud Service Customer Portal. Performance Metrics are published for each of the customer’s domain and may also help identify potential data problems. Performance Metrics for the Oracle Cloud Service include uptime percentage (Daily/Weekly/Monthly), CPU Utilization, Applications Deployed, Memory used, Maximum Request Rate (/minute), Storage Usage, Storage Percent, Object Count, and Table count for each of the customer's domains.
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Physical access to Oracle cages within data centres controlled via badge and biometric measures. Access Control Lists verified by Oracle support managers. Fusion database encryption at rest option. Backup tapes encrypted.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Application data and components (artifacts) can be backed up by Customer's service administrator on demand using the Migration (Lifecycle Management) capability within the product. This is customer initiated and can be done at frequency and intervals Customers decide upon. A file transfer utility is provided for Customers to download these backups and save them locally if required.
Data export formats
  • CSV
  • Other
Other data export formats
  • Using the supplied Data Management capability
  • Data can be exported from Oracle EPM Cloud Services to
  • A flat file format (CSV, TXT)
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Data-in-transit within Oracle internal network is unencrypted. However it is monitored by the McAfee Intrusion Detection System (IDS) for detection of anomalous and/or malicious activity.

Availability and resilience

Availability and resilience
Guaranteed availability Oracle works to meet the Target Service Availability Level, or Target Uptime, of 99.5% in accordance with the terms set forth in the Cloud Service Pillar documentation for the applicable Cloud Service.
Approach to resilience Redundancy is built in to all Oracle Systems. Each site in turn has its own redundancies built in with dual data feeds, backup power solutions and each operated in a N+1 configuration.
Outage reporting Outages originating from Data Centre are initially reported to Oracle via email to nominated support staff. Customers are alerted via emails from relevant Oracle service team to nominated Customer administrators.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The customer Admin User and the administrators they create are granted access to the My Oracle Support (MOS) channel. This enables them to raise Service Requests via the MOS Portal or via phone-call.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Schellman
ISO/IEC 27001 accreditation date 19.01.2017
What the ISO/IEC 27001 doesn’t cover Available on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information security policies and processes have been assessed as part of IOS 27001 certification.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Cloud Change Management process manages the introduction of changes into any Cloud environment and is designed to ensure minimal disruption from planned outages and quick recovery from unplanned outages. Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain  operational stability, availability, security, performance, and currency of the Oracle Cloud.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Oracle Cloud follows a vulnerability management process and procedure that includes identification of vulnerabilities, ranking of vulnerabilities by severity, prioritization of vulnerability remediations by severity and re-testing.  All changes required by vulnerability remediations follow our standard change management processes.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Oracle have implemented protective monitoring controls in order to oversee how Cloud systems are used (or abused) and to assure user accountability for their use of these services. The controls include mechanisms for collecting log information and configuring logs in order to provide an audit trail of security relevant events of interest.
Incident management type Supplier-defined controls
Incident management approach The Oracle Information Security Incident Reporting and Response Policy details the procedures that must be followed by all Oracle employees should an incident be identified. It includes:
·          Mandatory reporting of security events
·          Mandatory reporting of security weaknesses
·          Assessment and classification of security incidents
·          Incident classification and escalation
·          Preservation of evidence

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £97 per user per month
Discount for educational organisations No
Free trial available No


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