Idox Software Limited

Education Health & Care (EHC) Hub

Secure digital solution for EHC plan creation and review Multi-agency collaboration for information gathering & assessment EHC Journey tracker to engage everyone involved in the 20 week EHC process to make their contribution, see the contributions of others and all work towards a positive outcome.


  • Online referral pathway via bespoke smart forms
  • Smart Case Dashboard easy overview of individual & team cases
  • Case tracker with time/date alerts for professionals and families
  • Dynamic online information gathering with prompts/alerts
  • Case Timeline populates unique case timeline summary page for SENCOs
  • Intelligent EHC Plan builder combines multi-agency contributions
  • Share and invite contributions and comments from families
  • EHC Review Pathway to monitor all EHCP review activity
  • Sign off review documents and updated EHC plans


  • Digitise the paper/manual processes to achieve efficiencies
  • Use on any device – laptops, tablets and smart-phones
  • Fully hosted, nothing to install, get working quickly
  • Secure, multi-access web based solution for easy secure data sharing
  • Enables collaborative working across agencies
  • Person centred approach to the EHC process
  • Integration with Local Offer resources and information
  • Promotes optimum transparency with our smart case tracker


£72000 per unit

Service documents


G-Cloud 11

Service ID

6 8 0 1 9 1 2 7 6 9 8 4 8 9 5


Idox Software Limited

Lucy Holland

0333 011 1200

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Idox Open Objects Datastore Platform
Cloud deployment model
Hybrid cloud
Service constraints
System requirements
  • None - The Solution is provided as a SaaS solution
  • No hardware dependencies

User support

Email or online ticketing support
Email or online ticketing
Support response times
According to our published SLA (Service Definition)
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
According to our published SLA (Service Definition)
Support available to third parties

Onboarding and offboarding

Getting started
Onboarding on-site training and support services.
Service documentation
Documentation formats
  • PDF
  • Other
Other documentation formats
Training video clips for core functions
End-of-contract data extraction
As structured CSV
End-of-contract process
Data is provided to customer

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
Description of service interface
The service users interface interface using a web browser.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Screen reader's have been tested with presences.
What users can and can't do using the API
Can: Extract all data on demand, and iterate to extract specific data records or sets of records.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Service can be customised to adopt any banding with local configuration options and controls via web admin GUI.


Independence of resources
High redundancy and load balancing and scalable bandwidth on demand.


Service usage metrics
Metrics types
Usage statistics and database reporting
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via the admin user console
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
98% availability per 30 day period
Approach to resilience
We provide a highly redundant, load balanced environment with scalable bandwidth on demand.
Outage reporting
Outages are reported via the Idox Service Desk.

Identity and authentication

User authentication needed
Access restrictions in management interfaces and support channels
Public web is open access. The service provides open access web browsing, secure access for administrator access and professional. Management access is permitted only from internal networks, themselves requiring two factor authentication to access. Access control lists restrict access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Authentication is via centrally controlled accounts where possible.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Idox Software Ltd has an ISO 27001-accredited information security management policy that applies to the business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. Internal audit and information security awareness training is conducted to ensure policies are followed. Risks raised through internal and external audits are reviewed at management meetings by the information security manager, the appropriate head of business and a board representative.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes requests are raised, risk assessed and then deployed to a test system/environment as applicable. It will then be passed to production following a successful sign-off by QA.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We monitor a variety of sources for new software vulnerabilities and vulnerability reports, and software vendors for patches and new releases. Major releases of public facing applications undergo internally and/or externally conducted penetration testing. New vulnerabilities are risk assessed and deployed to the environment accordingly.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
A variety of IDS systems monitor activity and raise alerts accordingly. All systems are monitored for unusual activity above this. Security personnel are alerted 24x7 for any concerning activity. Any potential compromised raised in line with our security incident reporting procedure.
Incident management type
Supplier-defined controls
Incident management approach
Security incident reporting process summary: incidents or suspected incidents are raised to internal service desk and reviewed by information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents a major incident report will be produced.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£72000 per unit
Discount for educational organisations
Free trial available

Service documents

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