Europa Technologies Limited

Europa Data Vault for Ordnance Survey digital map data

Europa Data Vault is a managed data delivery platform supporting OS data products, including OS MasterMap, VectorMap Local and AddressBase. The service delivers the latest version of every product included in the PSGA (formerly PSMA/OSMA). Data is available in a range of spatial data formats and delivered by secure download.

Features

  • Managed service for Ordnance Survey digital map data supply
  • Secure access to your OS data entitlement under PSGA
  • Download data for any area in Great Britain
  • Includes OS MasterMap Topography Layer and AddressBase Premium
  • Data supplied in all popular GIS and CAD formats
  • Supports every update, including change-only updates
  • Secure delivery platform
  • Supports data from HM Land Registry, BGS, JBA & Oceanwise

Benefits

  • Never miss another OS data update
  • Support users of legacy applications
  • Support bespoke projects
  • Reduce internal data storage requirements
  • Designed for Central Government, Local Government, Emergency Services and others
  • Save effort of maintaining local Ordnance Survey data holdings
  • Supports the Public Sector Geospatial Agreement (PSGA, formerly PSMA/OSMA)
  • Save costs of expensive data translation tools
  • Safe, secure offsite archive

Pricing

£500 a unit a year

Service documents

Framework

G-Cloud 12

Service ID

6 7 9 1 6 1 5 8 5 6 4 3 5 1 1

Contact

Europa Technologies Limited Duncan Hill
Telephone: 1932645560
Email: dhill@europa.uk.com

Service scope

Service constraints
None.
System requirements
Compatible with all modern (currently maintained) web browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support tickets can be raised by phone, email or online form. Support tickets are answered as quickly as possible and no later than 12 noon on the next working day.

Technical Support is provided by our own English-speaking staff from the UK and available from 9:00 to 17:30 UK time, Monday to Friday excluding public holidays in England.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is provided between the hours of 09:00 and 17:30 (UK time), Monday to Friday, excluding public holidays in England. Support is included at no charge.

All clients have a named account manager that they can contact directly should they need to.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users are presented with a very simple, intuitive interface so no formal training is required. Instructions are provided by email with each download link.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Within email notifications
End-of-contract data extraction
No user data is stored.
User accounts are destroyed after the contract ends.
End-of-contract process
At the end of the contract the user credentials will be terminated.
Download history is retained for at least 7 years.

Using the service

Web browser interface
Yes
Using the web interface
On receipt of an email notification advising that a data product is available, the user can follow a link provided and log-on to the platform using a username and password. A download link is then presented for the user to download the product required, for the area requested and in the chosen data format.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Interface tested by users with colour-vision deficiencies (CVD).
Simulated tests of partially-sighted users.
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Some services available on the command line using tools such as cURL.

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
High level of redundant capacity plus the ability to scale where necessary.
Usage notifications
No

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The target service level is 99.9% availability.
Approach to resilience
Multiple redundant servers and datacentres.
Outage reporting
Email alerts.
SMS alerts.

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Username and password credentials required.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
In accordance with published policy, reviewed annually.
Information security policies and processes
Information security policies include the following: Data Protection Policy, Information Classification Policy, Information Security Policy, Information Systems Policy. These policies are included as part of the company handbook and are explained to all staff when they start. Staff are notified when policies have been updated and further training provided where appropriate. All policies are reviewed annually at board-level.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Documented change management and approval process. Security impact assessments with customer consultation and sign-off.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular checks on Common Vulnerabilities and Exposures (CVE) database for operating system and system software security weaknesses. All approved software patches applied in a timely manner. Detection and mitigation of attacks including DDoS.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Automatic detection and mitigation of attacks including DDoS. Banded capacity alerts. System administrator intervention where necessary.
Incident management type
Supplier-defined controls
Incident management approach
Online ticket system integrated with technical support.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£500 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A sample area is provided in each data format supported.
Link to free trial
https://www.europa.uk.com/request-data-vault-trial/

Service documents