DigiPractice is a digital solution for primary care to enable GP surgeries to perform better by improving patient experience, eliminating wasteful processes, reducing avoidable appointments through self-care, digitizing surgery/practice that enables patients to interact from anywhere and anytime. This helps practices to understand current demand and utilising of available capacity.


  • All information about surgery in one place
  • The right support for self-care
  • Self triaging and centralized healthcare-related information
  • Dynamically updated site content to keep it fresh and accurate
  • Remote or online consultation
  • Admin workflow
  • Medical reviews
  • Referral management
  • Ability to share file
  • Ability to Update electronic patient records


  • Publish content from multiple devices
  • Quickly manage content on the move
  • Content regularly updated
  • Patient centric design
  • Reduces avoidable appointments
  • Access to a wider range of social prescribing
  • Best utilisation of available resources


£0.27 a person a year

Service documents

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G-Cloud 12

Service ID

6 7 7 9 6 5 4 8 4 0 9 3 6 8 8


Telephone: 07739125435

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
There is no such limitation. Any scheduled or unscheduled maintenance will be agreed with the customer. Currently supports
web, mobile and tab
System requirements
  • PHP version 7.3 or greater
  • MySQL version 5.6 or greater, MariaDB version 10.1 or greater
  • HTTPS support
  • Apache or Nginx server for running WordPress

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1. Most of the immediately within 1 hour.
Priority 2. Within 4 hours.

Weekend support only available with a prior agreement and only for mission-critical issues.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Its voice-enabled
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Support levels:
A. 1st line of support - general to product and procedure
B. 2nd line of support - technical support
C. 3rd line of support - back end support and changes to current functionality

Support cost: Include in the subscription price including minor changes to content. Major functionality change or new feature will be costed based on time and material.

We provide a technical account manager or cloud support engineer to each customer.
Support available to third parties

Onboarding and offboarding

Getting started
We provide a very comprehensive and Robust onboarding services as part of our Go Live activities. We provide onsite training to the customer team including clinical and admin staff. We also offer training to PPG (Patient Participation Group) members and anybody else using Digi Practice. Additionally, we provide marketing materials such as Banner, Posters, leaflets and letterhead. Crucially we also design and develop video content for digital display for the NHS primary care and secondary care organisations.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All of our customer data stored in relational database can be extracted into CSV(Excel) format should our customer prefer to have them. Additionally any of the non structured data such as text, images, etc is extracted into a zip file and provided to the customer at the end of the contract.
End-of-contract process
At the end of the contract, the customer is provided their content free of cost.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
No difference, all features are available on desktop, tab and mobile devices.
Service interface
Customisation available
Description of customisation
What can be customised: Practice information, team information, services, blog post/news
how users can customise: User will be trained by Capri
who can customise: Capri will customise for the customers


Independence of resources
Our team is divided on the lines of product specialty and accounts. In addition to our onshore UK based resources, we also have partnership with an Offshore technical team in India that can be utilised during the times of high demand. We do guarantee a high degree of SLA to our customers.


Service usage metrics
Metrics types
The service metrics of our solution is made available through Google Analytics.Google analytics is used to track website activity such as session duration, pages per session, bounce rate etc. of individuals using the site, along with the information on the source of the traffic. Our approach is to show high-level, dashboard-type data for the casual user, and more in-depth data further into the report set. We can identify poorly performing pages with techniques such as funnel visualization, where visitors came from how long they stayed on the website. It also provides more advanced features, including custom visitor segmentation.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
DigiPractice provides tools to export data from various sections of the system on demand. Users are provided access to the admin interface of the our product. The data can be extracted as CSV files.
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We provide a Guaranteed up to 99.9% uptime.
Approach to resilience
Its available on request.
Outage reporting
Email alerts and phone calls to customer account managers.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Users are properly authenticated before being allowed to perform management activities, report faults or request changes to the service.

These activities are conducted through a service management web portal, and email. These include provisioning new service elements, managing user accounts and managing consumer data.

All management requests which could have a security impact are performed over secure and authenticated channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Security Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
1. Capri's Infomation security policy ensures that
A. Access to data is confined to those with the appropriate
B. Information is complete and accurate. We ensure that all systems, assets
and networks operate correctly, according to specification.
C. Information is available and delivered to the right person, at
the time when it is needed.

2. Reporting structure :
All information security events near misses and suspected
weaknesses are to be reported to the CIO. All adverse incidents shall be reported to the DPO.

3. Implementing/Enforcing Information Security Policies:

All staff undertake their mandatory annual
Data Security Awareness training and understand:
• What information they are using, how it should be protectively handled, stored
and transferred.
• What procedures, standards and protocols exist for the sharing of information with others.
• How to report a suspected breach of information security within the organisation.
• Their responsibility for raising any information security concerns with the CIO & and Security.

Contracts with external contractors that allow access to the organisation’s information systems must be in operation before access is allowed. These contracts must ensure that the staff or sub-contractors of the external organisation comply with all appropriate security policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The status, location and configuration of service components are tracked throughout their lifetime. All software changes are version controlled and tracked in a private Github.

Changes to the service are assessed for potential security impact. Then managed and tracked through to completion. We have a robust change management process in place. All changes are logged, impact assessed and prioritised. All these changes then get tested before implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threat assessment: Capri provides real-time endpoint protection to all mission-critical services by using a firewall, malware scan, blocking, live traffic and login security.

Patch Deployment: Services are checked on a weekly basis for any updates or patches and all security patched deployed ASAP.

Potential Threat: By monitoring and subscribing to updates on potential threats, cyber news and security patch releases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our service generates audit events to support effective identification of suspicious activity. These events are analysed to identify potential compromises or inappropriate use of our service. Our team takes prompt and appropriate action to address incidents. Security patches are deployed immediately.
Incident management type
Supplier-defined controls
Incident management approach
A robust incident management processes are in place for the service and are actively deployed in response to security incidents.
Pre-defined processes are in place for responding to common types of incident and attack
A defined process and contact route exists for reporting of security incidents by consumers and external entities
Security incidents get reported immediately which includes, Information about the threat, impact, severity and corrective action plan.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£0.27 a person a year
Discount for educational organisations
Free trial available
Description of free trial
DigiPractice core module
No Add-ons
Trial period s limited to 3 months
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.