Spatial Data Engineering

Claymore - Training Management

Claymore manages the Training and Exercise planning lifecycle from the automatic ingestion of applications and validation of information through to calculating landowner and lease payments. The training management process is dependant on cartographic quality mapping displayed on-screen and as high quality reports. Repeating exercises, booking, incident management, analytics and dashboards.

Features

  • Complete automation of the Training on Private Land life-cycle
  • Real-time management information on the Exercise Management workflow.
  • Data visualistion of all aspects of Exercise Management planning
  • Automated land management process, bookings, leases, payments.
  • Intuitive tools make complex cartographic process simple for the user.
  • Access to accurate data where-ever and when-ever needed.
  • Designed in close collaboration with the user community since 1992
  • Close adherence with industry standards for information exchange
  • Thirty years of IP gained through close collaboration with clients.
  • Maximises use of open-source and community components.

Benefits

  • Complete automation of complex cartographic and records management process.
  • Increased visibility of Exercise information reduces risk to the organisation.
  • Reduction in staffing levels and/or ability to handle higher workload
  • Elimination of re-keying of data improves accuracy of process
  • Standardisation of process leads to higher productivity
  • Access accurate current data in the field
  • Analytics reveal patterns in exercise planning such as landowner over-use
  • Integration with familiar office products reduces training overhead
  • Visibility of process and ease of use raises job satisfaction
  • Agility of solution rapidly adjusts to changing user requirement

Pricing

£6,000 to £50,000 a licence a year

Service documents

Framework

G-Cloud 12

Service ID

6 7 7 9 3 4 1 0 9 7 4 4 8 9 1

Contact

Spatial Data Engineering Linda Williams
Telephone: 01299877458
Email: enquire@spatialdatauk.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Availability of a Microsoft Windows 7 or later desktop environment, either physical or virtual.
Availability of Microsoft SQL Server 2014, please note that this is currently the only version of SQL Server that we support as part of our service.
Microsoft Server 2008 or later.
System requirements
  • Private cloud infrastructure
  • Microsoft Server 2008 or later with IIS
  • Microsoft SQL Server 2014
  • Windows desktop environment physical or virtual
  • Ideally access to Microsoft Office products

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement by return. Human response within 1 hour. If question results in a fault report then technical resolution or resolution plan within one working day.
There is currently no requirement for us to provide support at weekends however human response within 4 hours and technical resolution or resolution plan extends to two working days.
All figures provided are maximum values and we have a track record with our clients of exceeding expectations in the area of support; a fact demonstrable by reference.
All figures relate to working days of 9.00am to 6:00pm.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Remote support is inclusive of contract price - service charge. This also includes fault resolution and user requested enhancements. Twice yearly face-to-face meetings with the user community is also included within the standard service charge.
On site support and if requested consultancy services are provided at a fixed day rate. These days may be block booked and called down or paid in arrears monthly.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Initial requirements confirmation followed by agreement of a mutually acceptable deployment plan.
On-site training of the user community maximum 5 days per deployment location.
Full user documentation, hard copy, digital copy and embedded in the service software. All of the above is included in the service cost.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
Data is stored within Microsoft SQL Server with no proprietary binary data formats and with human readable table and column names. We make the full data model freely available to our customers under non disclosure for duration of contract or until notification of migration. Cartographic data can be extracted in industry standard format by direct query of Microsoft SQL Server or in a much wider range of industry standard Geographic Information System data via our service.
We are happy to provide our clients with any off-site support they may need under the standard service contract. Should the client request on-site support then this is also available at the standard day rate.
End-of-contract process
We are happy to provide our clients with any off-site support they may need under the standard service contract. Should the client request on-site support then this is also available at the standard day rate.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Transitioning. Current desktop service provides full cartographic quality data creation and editing. Mobile other than laptop is currently view-only. Product roadmap is to deliver text editing on mobile devices by end 2020-21 financial year.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
System is configured via a data dictionary stored in Microsoft SQL Server which is available to system administrators. The Senior Users can also adjust user interface settings to provide localised customisation for their teams. As an example we have a current deployment with two regional offices sharing the same core database but with very different user interfaces and data sharing controlled via the data dictionary.

Scaling

Independence of resources
As deployment is currently within Private Cloud this responsibility currently lies with the client.

Analytics

Service usage metrics
Yes
Metrics types
Audit of all user activity at a level of detail defined by the clients system administrator.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported from within the software by running a query against the database and then selecting one of a number of industry standard export formats, for example, shapefile, well known text, well known binary, GML or Microsoft Office formats such as XLSX and DOCX or OpenDocument formats or CSV.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • SHP
  • WKT
  • WKB
  • GML
  • PDF
  • XLSX
  • DOCX
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XLSX
  • DOCX
  • SHP
  • GML
  • WFS
  • SVG
  • OpenFileGDB
  • OGDI
  • GeoJSON
  • DWG

Data-in-transit protection

Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
As our service is currently hosted within our clients private cloud we do not offer availability guarantees for the service. Should this situation change we would extend our SLA to cover this area as required.
Approach to resilience
Datacenter is managed by our client. We licence our service to be resilient within a single or multi-tenanted deployment. All of the data held within the system with the exception of background raster map tiles is stored within Microsoft SQL server which provides highly robust process to ensure system resilience.
Outage reporting
An email alert system is available though is not currently taken up by our existing clients.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Active Directory managed by client.
Access restrictions in management interfaces and support channels
Username and password, defined user roles together with Active Directory managed by client.
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Active Directory managed by client.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our security governance is subject to best practice, leading industry standards and closely aligned with that of our clients requirements.
Information security policies and processes
Our security policies are independent and in-house but ensure:

Authorised access is enforced,
All sensitive data is encrypted and verified,
All access is recorded and audited,
All data is transferred securely.

Board Level member has accountability. All policies and processes are subject to regular audit and checked for alignment with industry best practice.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Client defined process and policy are applied in deployed environments. Within our development and test environments systems are monitored with 24/7 automatic monitoring which alerts when predefined thresholds are approached. Requests for changes are detailed on the Change Request form and logged in the Change Control log. The originator obtains sufficient information to complete the Change Request form. The Development and Service Delivery teams then reviews, determines the resource requirement and carries out a risk assessment identifying potential risks and any additional mitigating actions. The designated Board level member is then accountable for authorising the change and ensuring its completion.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We work closely and collaboratively with our clients and our supply chain to identify potential threats to our service.
Our development and testing environments are protected by industry leading threat management and anti virus solutions.
These sources together with Microsoft provide us with information regarding potential threats.
The time to deploy patches is dependent on supply chain but any judged critical are notified to the client immediately. Our target is to patch within one working day. As our "live" environment resides in our clients private cloud the application of patches supplied by us follows their internal policy and process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Within our development and test environments we make use of threat management technology providing us with a detailed threat report for every incident delivering high levels of visibility into network events.
Potential and actual compromise events in the production environment can also be identified and notified to us by our clients security team.
Potential compromise is assigned a priority in collaboration with the client. Incidents are investigated and resolved in alignment with the clients process and policies.
Incident management type
Supplier-defined controls
Incident management approach
Common events are dealt with in a pre-defined way. All potential threats are sand boxed and analysed.
End users can also report on potential threats either direct to us via email or calling the helpdesk or via the clients security team.
When an incident report is required we will generally produce this within one working day.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6,000 to £50,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents