Darzin Software UK

Darzin Public Consultation Software

Cloud-based public consultation software designed to help public bodies run efficient and effective consultation processes. Darzin is the only software that offers qualitative, quantitative and spatial analysis, and integrated consultation data. Built-in survey tool, task management, grievance management and more. Darzin is secure, easy-to-use and very well supported.

Features

  • Consultation reporting
  • Submission management, analysis and reporting. Including online submissions
  • Qualitative, quantitative and spatial analysis of consultation data
  • Track details of all consultees and stakeholders
  • Grievance and tasks management
  • Integrate feedback: social media, online forums, submissions, workshops, etc
  • Simple to use, flexible settings

Benefits

  • Avoid legal challenges due to inadequate consultation records
  • Save time and money
  • Up-to-date,s hared consultee and stakeholder lists
  • Effective issues management
  • Easy, automatic, useable consultation reports
  • Mapping reports
  • Dedicated account manager

Pricing

£5500 per licence per year

  • Free trial available

Service documents

G-Cloud 9

677116072925534

Darzin Software UK

Allison Hendricks

020 87206580

allison@darzin.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Planned maintenance and emergency maintenance windows are defined within the service contract. Application Service Levels are dependent on client contract.
System requirements
  • Windows 7, Windows 10+
  • Android
  • Browsers: Chrome, IE9+, Firefox, Edge

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Out of standard business hours support can be provided if required. Standard support is provided 9am-5pm Monday to Friday.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We use Skype or GoToMeeting Services. We are also happy to use alternative systems used by our clients if necessary
Web chat accessibility testing No testing undertaken
Onsite support Yes, at extra cost
Support levels All licenses come with standard support services that can be accessed via telephone, web, email or ticketing system Monday to Friday 9am-5pm.

For additional support such as onsite support, training/coaching services there is an additional fee charged. We can base a Darzin expert or implementation specialist in the client office to assist with onboarding if on-site support is required.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have an onboarding process that we implement for clients. It is largely web based with optional on-site components (for a fee). Onboarding includes development of key documentation such as Protocols, System Management. Training can be online or on-site.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction Users can export search results and reports to Excel or Word. Or we supply them with a downloadable SQL file or series of Excel spreadsheets.
End-of-contract process At the end of the contract the client access to the system is terminated. We retain back up copies for a further 6 months unless the client requests us to delete all copies of their data permanently.
We can provide the client with a downloadable copy of their data in a standard format. If they require a special format for the data download this would be charged as a separate fee.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 A
Accessibility testing No testing done
API Yes
What users can and can't do using the API API available for some functions such as with Microsoft Outlook, Word, Excel and Lotus Notes.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Most of the settings in the software are customisable - all the filters, data structure, etc. These functions can be done by Administrator level person(s) only.

Scaling

Scaling
Independence of resources We use dedicated servers that are shared with other Darzin users only. We monitor disk and server performance on a regular basis. If there are performance issues we monitor it on an individual client basis and if necessary isolate the individual client onto a separate server.

Analytics

Analytics
Service usage metrics Yes
Metrics types User level service metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Encrypted at rest data volumes for all customer data. Operating system volumes are not encrypted.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export search results and reports to a variety of formats including Word, Excel, PDF, RTF.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • Word
Data import formats Other
Other data import formats Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network Other
Other protection within supplier network VLANs, firewalls and segmented networks

Availability and resilience

Availability and resilience
Guaranteed availability Our datacentre provider guarantees us:
99.9% at the application level
99.99% at the infrastructure level

If we do not meet the guaranteed levels of availability we negotiate an acceptable outcome in terms of compensation for lost time with individual clients who are directly affected (when required).
Approach to resilience At the datacentre level N+1 redundancy for power, water and airconditioning.
At the network level active/passive failover of all connectivity networks.
At the application level customers have options to reduce the recovery point objective and recovery time objective for their service, including:
- snapshots of data
- warm/cold standby servers, on site or off site
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management interfaces are restricted by role access - restricted to Administrator level users. Support channels are generally available to all users, however some client sites have their own restricted access policies which we work with.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations The datacentre has ISO27001, ISO28000 certification

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Datacentres are accredited to ISO27001
Application and service providers follow the ISO27001 framework
Information security policies and processes ISO27001
Our Information Security Management System Policy (ISMS) includes awareness, training, monitoring and review.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We generally follow an ISO27001 change management process. Services are tracked through software development policy. At the infrastructure level we have policies for backup, anti-mailware, physical security and the change process is controlled through email notifications to clients and negotiated change dates.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management policy in place.
Operating system patching performed regularly. Emergency patching handled through emergency change control.
Threat notifications come from source vendors and recognised security vendors like Symantec, Anti-mailware.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Windows server and firewall log file review on a regular basis.
Log file review using heuristic tool.
Identified incidents managed through incident response plan.
Priority and resolution speed is dependent on the severity.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ISO27001 Business Continuity Incident Response Procedure in place.
Users report incidents via email, helpdesk ticketing system and phone.
We post incident reports to a secure page on our website and notify clients via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5500 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full version of the software along with limited support services are provided in the free trial version

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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