Cloud-based public consultation software designed to help public bodies run efficient and effective consultation processes. Darzin is the only software that offers qualitative, quantitative and spatial analysis, and integrated consultation data. Built-in survey tool, task management, grievance management and more. Darzin is secure, easy-to-use and very well supported.
- Consultation reporting
- Submission management, analysis and reporting. Including online submissions
- Qualitative, quantitative and spatial analysis of consultation data
- Track details of all consultees and stakeholders
- Grievance and tasks management
- Integrate feedback: social media, online forums, submissions, workshops, etc
- Simple to use, flexible settings
- Avoid legal challenges due to inadequate consultation records
- Save time and money
- Up-to-date,s hared consultee and stakeholder lists
- Effective issues management
- Easy, automatic, useable consultation reports
- Mapping reports
- Dedicated account manager
£5500 per licence per year
- Free trial available
Darzin Software UK
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Planned maintenance and emergency maintenance windows are defined within the service contract. Application Service Levels are dependent on client contract.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Out of standard business hours support can be provided if required. Standard support is provided 9am-5pm Monday to Friday.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 A|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||We use Skype or GoToMeeting Services. We are also happy to use alternative systems used by our clients if necessary|
|Web chat accessibility testing||No testing undertaken|
|Onsite support||Yes, at extra cost|
All licenses come with standard support services that can be accessed via telephone, web, email or ticketing system Monday to Friday 9am-5pm.
For additional support such as onsite support, training/coaching services there is an additional fee charged. We can base a Darzin expert or implementation specialist in the client office to assist with onboarding if on-site support is required.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We have an onboarding process that we implement for clients. It is largely web based with optional on-site components (for a fee). Onboarding includes development of key documentation such as Protocols, System Management. Training can be online or on-site.|
|Other documentation formats||Word|
|End-of-contract data extraction||Users can export search results and reports to Excel or Word. Or we supply them with a downloadable SQL file or series of Excel spreadsheets.|
At the end of the contract the client access to the system is terminated. We retain back up copies for a further 6 months unless the client requests us to delete all copies of their data permanently.
We can provide the client with a downloadable copy of their data in a standard format. If they require a special format for the data download this would be charged as a separate fee.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||WCAG 2.0 A|
|Accessibility testing||No testing done|
|What users can and can't do using the API||API available for some functions such as with Microsoft Outlook, Word, Excel and Lotus Notes.|
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||Most of the settings in the software are customisable - all the filters, data structure, etc. These functions can be done by Administrator level person(s) only.|
|Independence of resources||We use dedicated servers that are shared with other Darzin users only. We monitor disk and server performance on a regular basis. If there are performance issues we monitor it on an individual client basis and if necessary isolate the individual client onto a separate server.|
|Service usage metrics||Yes|
|Metrics types||User level service metrics|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||Encrypted at rest data volumes for all customer data. Operating system volumes are not encrypted.|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Users can export search results and reports to a variety of formats including Word, Excel, PDF, RTF.|
|Data export formats||
|Other data export formats||
|Data import formats||Other|
|Other data import formats||Excel|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||Other|
|Other protection within supplier network||VLANs, firewalls and segmented networks|
Availability and resilience
Our datacentre provider guarantees us:
99.9% at the application level
99.99% at the infrastructure level
If we do not meet the guaranteed levels of availability we negotiate an acceptable outcome in terms of compensation for lost time with individual clients who are directly affected (when required).
|Approach to resilience||
At the datacentre level N+1 redundancy for power, water and airconditioning.
At the network level active/passive failover of all connectivity networks.
At the application level customers have options to reduce the recovery point objective and recovery time objective for their service, including:
- snapshots of data
- warm/cold standby servers, on site or off site
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Management interfaces are restricted by role access - restricted to Administrator level users. Support channels are generally available to all users, however some client sites have their own restricted access policies which we work with.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 1 month and 6 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||Yes|
|Any other security accreditations||The datacentre has ISO27001, ISO28000 certification|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||No|
|Security governance approach||
Datacentres are accredited to ISO27001
Application and service providers follow the ISO27001 framework
|Information security policies and processes||
Our Information Security Management System Policy (ISMS) includes awareness, training, monitoring and review.
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||We generally follow an ISO27001 change management process. Services are tracked through software development policy. At the infrastructure level we have policies for backup, anti-mailware, physical security and the change process is controlled through email notifications to clients and negotiated change dates.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Vulnerability management policy in place.
Operating system patching performed regularly. Emergency patching handled through emergency change control.
Threat notifications come from source vendors and recognised security vendors like Symantec, Anti-mailware.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Windows server and firewall log file review on a regular basis.
Log file review using heuristic tool.
Identified incidents managed through incident response plan.
Priority and resolution speed is dependent on the severity.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
ISO27001 Business Continuity Incident Response Procedure in place.
Users report incidents via email, helpdesk ticketing system and phone.
We post incident reports to a secure page on our website and notify clients via email.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£5500 per licence per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Full version of the software along with limited support services are provided in the free trial version|
|Pricing document||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|